Team is great. I had my wife and kids in a few times waiting on an oil change and cookies and tv keep then occupied.
We have purchased 4 vehicles from Bill Marsh in Traverse City. Mark Soper has always been our sales person! He is terrific to deal with before, during and after the sale! We will continue to buy from him in the future!
My experience with Bill Marsh GMC was purely accidental, literally. After a deer collision, I asked the tow truck driver to deliver our 2012 GMC truck to the nearest GMC dealer, which happened to be Bill Marsh. It was my good fortune, because of how I was treated. I was treated with respect, and professionalism, from the collision shop receptionist, to the body shop project coordinator and technician. Our truck was restored (not just "fixed") to perfect condition. I decided it was time to replace this truck and went to the GMC showroom. Once again treated professionally, not "hustled". I was offered a very fair trade in value for our 2012 GMC and bought a brand new truck. We are very pleased with the complete experience, beginning to end. I have purchased many cars and trucks in my 70+ years and never have had such a positive experience. Congratulations to the Bill Marsh GMC team!
The service was performed to my complete satisfaction. We have been coming to Bill Marsh for over 30 years and have enjoyed our relationship. The service department was very friendly and helpful and took care of us like they said they would.
We love our new GMC vehicle. The price and service were excellent. We stopped at a few other car dealers, but Bill Marsh is the best.
I purchased a used SUV about a year ago. Right away we discovered that the computer mother board was preventing us from accessing On Star and Satalite Radio. Marsh brothers covered the part for us at no costs. During a recent oil change, the staff member noticed a higher oil consumption rate than normal. We watched the oil levels and had it read every 1000 miles. The vehicle failed the consumption test. Marsh Brothers and GM covered new pistons and rings, and we basically received a rebuild from the crank to the top. Again, at no cost to us. I would buy from them again. So Far So Good.
From the time I placed my call for service to when the service was completed everyone I came in contact with were very helpful,friendly and knowledgeable. Love the family at Bill Marsh
I leases a 2017 Buick Encore. My sales associate was awesome, vey friendly, down ro earth but professional at the sametime. The transaction went very smooth. Without even knowing it they gave me more money for my trade than the competitor down the road offered. My only complaint was in the detail of my carthe Windows were spotty and there was lots of plastic covering that was not removed. The detail department could use some work.
We are very happy with the truck and it fits in to our needs perfectly. Carol Vernam was very helpful in getting the truck ready for us and even getting the signage on the truck before we even picked it up. I would recommend her to anyone who is looking to purchase a new vehicle.
I have purchased or leased several vehicles from Bill Marsh since moving to Michigan in 2006. They have provided excellent service each and every time. It is a pleasure to work with them. Eric Cram is the best and has always been available when ever we needed him. Thanks Eric Cram and the Bill Marsh Teams for your wonderful service.
It's extremely difficult to give anyone perfect a score. A perfect score means nothing to improve on. That said, it was a pleasant experience and quality service. Automobiles are way too freaking expensive. I mean out of this world to expensive. The dealers have little to no control over that and I respect that. So here you go 4.5 Stars from me good job Bill Marsh.