About
Location :
Added by Jopie, at 01 May 2014
Opening Hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 8:00 AM – 2:00 PM
- Sunday Closed
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8 Reviews
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21 December 2017
We bought a 2017 Hyundai Elantra here. Thank you to Brad Shepler for helping us with our first new car purchase, for explaining everything, and for delivering the car to us when it was ready to go. :)
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27 September 2017
They do a great job. I love my Hyundai.
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21 July 2017
LeAnn at Bill Marsh Hyundai Service is so helpful and efficient! Thank you so much for getting my Kia taken care of!
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12 May 2017
Thanks to the Bill Marsh team and the friendly mechanic (sorry, forgot his name) who squeezed me in today when I showed up unannounced with a rattle that I wanted to get addressed before my warranty expires on my recently purchased 2014 Hyundai Sonata (CPO). The tech discovered the source of my rattle was, in fact, coming from a slightly loose hood (in the latch area). A quick adjustment of a couple of the bumpers and the hood no longer moves when closed, and the rattle is GONE. Thus was a difficult noise source to find. I'm very appreciative of everyone's time, including the two test drives with the tech during the process.
Keep up the great work, Bill Marsh Hyundai team! I'll be back!response / report this review -
07 May 2017
Fast, friendly service! Would recommend to anyone.
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21 April 2017
I had my winter tires changed out at a very popular tire store just yesterday. About five minutes after leaving, my low tire pressure light came on. Concerned, my boyfriend and I checked the tire pressure on every tire, raising and lowering the pressure multiple times, trying to make the light go out, to no avail. I took my car into the Hyundai dealership this morning and explained the situation. They took my car back right away and ran a diagnostic test. They told me my left rear sensor was not responding to their test. This could mean it simply needs to be reset or that the sensor was damaged during the tire switch yesterday. I call the "popular tire store" to explain the situation to which they insisted wasn't their fault but I could bring it in for them to look at. I explained this to the mechanic and receptionists at Hyundai, the mechanic offered to take my car back again and remove the tire to check for sensor damage. The receptionist also took me back and showed me where this sensor was located and, in fact, could be damaged during tire removal and replacement. I appreciated this so much as it made me understand that the popular tire store was lying in telling me it couldn't possibility be their error. He verified the sensor was not broken, but wanted to replace the part if it was in stock. He did, re mounted my tire and the light went off. The manager came out, told me my car was done, and asked if I had another few moments for them to run it through a car wash and quick vacuum. I agreed. Once they told me my car was ready, I signed for a bill of $0.00. They told me they covered all charges under the warranty (though I had already agreed to a $40 fee for checking just 30 minutes earlier) and I owed nothing. And they even threw in the car wash. I was absolutely thrilled as this was quite an upset for me after paying to have my tires removed just a day before. I thank everyone that helped me today at the Hyundai service department. You all were fantastic and I cannot brag about your service enough! Needless to say, I will be back this winter to have my tires changed with YOU and not the ever popular other tire store. Thank you!!!
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13 December 2016
Awful. When I got there, I mentioned what I was in for and how they had my fourth snow tire in their shop (because they took 6 months to order my new one). The desk lady, Leigh Ann assured me that they had it (as my mother in law confirmed with the manager, Brad, the night before). I gave her all my paperwork regarding warranty information and she had saw a paper I had that said "CNA". She told me that this was one of the better warranty's to have. Shortly after being seated, the mechanic comes up to me and says I just wanted to let you know that you are missing a hub cap and their is some rim damage. I told him I was aware of the rim damage and the hub cap went missing after the last time I brought it to their dealership. I waited about 2 hours at this point and then the manager, Brad, comes in and picks my paperwork up off Leigh Ann's counter. He mentions that what she had was my GAP coverage and not a warranty. After 3 1/2 hours of waiting Leigh Ann grabs my attention and tells me that the tire truck came in the morning and took the tire that supposedly had my name on it. I asked if the rental had snow tires because I needed something safe to transport my toddlers as a big winter storm was in our area and expected to last for another 24+ hours. She said the rental had all season tires. She said that my car should be ready the next day at or before 12-1. The ride home (I live an hour away) was very bad so I had arranged for babysitters to come to my house to watch my children the next day when I was to pick up my car. I got to the dealership the next day at 12:30. When I got there, they told me that my car was not ready and that the truck had not even arrived yet. I had asked Leigh Ann what my total would be since I did not want any other services done to my car. She told me that my total was $70 for the switching of the tires and that I had 2 "diagnostic fees" that were $90 each. I was very surprised and then she offered to "waive" one of the fees. I then mentioned that I didn't give the mechanic the go ahead to do a diagnostic without a warranty so I didn't understand why I had to pay for them not do a thorough check of my coverage and "jumping the gun". I was pretty frustrated at this point and said that I would be leaving to run a couple errands and to call my cell when the tires were ready. After I pulled out of the dealership, Leigh Ann called and said that she had talked it over with her manager, Brad, and that she had the discretion to waive the rest of the diagnostic fee because of all the inconvenience they've caused. I thanked her and then went on with my errands. Once I got back I immediately noticed that now I am missing 2 hub caps! I went in and asked the manager, Brad and the mechanic who was standing next to him why I am now missing 2 hub caps. The mechanic replied that he had already told me that I was missing 2 when he talked to me about my rim damage. I thought to myself, I would have definitely made a bigger reaction had he told me I was originally missing 2 and the fact that I had my car at a different mechanic the day before and was only missing one then. I then said that there was no way and that i didn't even know how to get those off. He insisted that I was wrong so I said that I guessed it was just going to be my word over his since I didn't take any photos. Brad then went on to say how their dealership did me a favor by letting me use their rental car. I then mentioned how their dealership inconvenienced me and my family by losing my tire and not keeping track of it and making me find a babysitter and drive back into town to get my car the next day. He apologized and then I payed for my tire service. Brad then took me to their parts guy to look up replacement hub caps. They said that the caps are $36 each! So they not only inconvenienced me and my family but they took $36 of value from my car and called me a liar this is seriously the worst dealership I have ever experienced. I won't even get into the details with my boyfriends car he bought through them.
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08 May 2014
We recently purchased a new 2014 Hyundai Sonata from Josh Lawson at Bill Marsh Hyundai and couldn't be happier with the car or the experience! Josh was just awesome to work with. After our test-drive, Josh answered all of our questions and had us financed and driving away in our new car right away! He streamlined the entire process - he was informative and attentive, never pushy - and made it such an exceptional experience, overall. When we came to have our trade-in assessed, Josh was with another customer, so Rick Mihalic assisted us right away. Mike Marsh also stopped to chat with us and shared his excitement about our new Sonata purchase. It was so nice being able to work with knowledgeable, supportive staff members throughout the entire process! It was the best car-buying experience we've ever had and we'll definitely be buying from Bill Marsh again!
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