BMW of Traverse City

Location :

2801 US-31, Traverse City, MI 49684, USA
Added by Jopie, at 10 November 2015

Add email
Add business description
Add Social Media
Add Products and Services

• Blair Shearer

  26 October 2017

  Excellent Parts Department ( see Gwen) Sales Dept. ( See Nicole)!!

  response / report this review
• Jonathan Supernaw

  20 October 2017

  Bought a BMW X3 a couple days ago. Chris Pratt is, hands down, the best sales person to work with in all of Fox Motor Co. He went above and beyond our expectations and got us the best price available. We could not have been treated with more respect and compassion..we had totaled our favorite car. Go to Chris or you’re not getting “The Best”!

  response / report this review
• Marios Theodossiou

  15 June 2017

  Professionalism & courtesy extended. Exactly the way I expected to be treated. Thank You

  response / report this review
• Jason Lee

  26 May 2017

  Great service team. Matt Echols and Matt Dolye are the service advisors and they are professional and detailed. Technicians get the jobs done in a timely fashion.
  I did my 4 wheel alignment here but as I was going back home, I noticed a pull to the right. I went back to the shop 2 weeks later to fix the problem. They checked the alignment again and they found that my tires were unevenly worn but they switched front wheel side to side and fixed the problem. Even after all the work and despite the fact that it wasn't their fault that the car was pulling, they found the solution for it and didn't charge me anything. What a great shop!

  response / report this review
• Ron Villamaria

  23 May 2017

  Service department staff provides the best service anywhere. They really know how to treat their customers. New standalone facility so they don't share service or sales staff with other brands or dealerships. That means you don't wait on hold for very long. They also offer many discounts and promotions from time to time and the hourly service rate is not the highest of the typical overpriced European luxury service departments. Complimentary gourmet coffee and decent snacks while you wait. Loaner vehicles are a great sales tool as well.

  response / report this review
• Richard Holcombe

  20 February 2017

  Treat customers as an important asset, with respect

  response / report this review
• Steven Emerson

  06 November 2016

  We love our 325xi. The service here is the gold standard and sets the bar for all otters. Patrick and Chris do a great job thank you.

  response / report this review
• Margo Barathy

  17 November 2015

  Aweful experience from BMW dealership. In one day, 2 vehicle owners had their vehicles towed to a different BMW dealership. I wouldn't recommend the customer service to anyone. Big disappointment from this luxury car dealership. Don't expect to get anything explained, or, in writing, for some reason, staff and management are unable to problem solve. Pay the tow bill and get your car out. You'll save peace of mind in the long run.

  response / report this review