Room was nasty dirty. Lipstick prints on my white hand towel, dirty sock on floor from prior and broken pool with no heat and jacuzzi broke.. other than that.
The manager himself just officially ruin my 10 year olds birthday. We've can here for the past 2 years to do his pool party and by special request he asked for the same hotel. When called with a question the manager told me that only guest staying in the room are allowed to swim. Well we will not ever be recommending or coming back to this place.
Thanks again for ruining my sons birthday.
I had the worst experience with them! First of all, they charged my card TWICE and said one of them would go back on my card after they ran the audit at 5AM. I checked the next morning and nothing. I went down to the office as they were fixing breakfast, (breakfast was GREAT, btw). I asked if I could speak to someone about them charging my card twice, he looked on the computer and asked if he could look at my bank statement to show him where it charged twice, so I did. He called his boss that was not even in the same country, but his mother I’m guessing works there and she called him and put the man that I was speaking to about my card on the phone. I heard him tell him to tell us that he could give us a room at the price of $99.99. I was LIVID. There was also a man in front of us that was charged twice, and he told us, “I’ll tell you just like I told the man in front of you guys” and so on, so it didn’t happen to just us. They could’ve at least had the common decency to work with us. It was THEIR screw up, not mine. I would have been willing to pay HALF of what I paid for the first time, which was $110.00 plus Tax which after tax and all was 126.58. I told them I would pay HALF of what the original took was and he wasn’t willing to compromise, so I told them we would just check out. He proceeded to tell me that where it was a DEBIT card that I paid with that it wouldn’t be back on there for up to TWO WEEKS. I did have cash with me, but I don’t like to carry it, so I don’t use it as much. They literally ruined my whole trip having to pay DOUBLE for a SINGLE night. It was awful. They didn’t have the ‘best’ professional attitudes at all.
First of all, front desk staff was very friendly and knowledgeable. That’s why this hotel gets “a” star. The WHOLE hotel reeked like marijuana. My kids were choking and gaging in the hallway it was so strong. I get it, the staff can’t police everything that happens in the hotel, but this was extreme! After a very long day driving all I wanted was to relax in the hot tub and pool. Well, the hot tub was painfully hot. Even after getting all the way in you couldn’t stay in for a minute. The pool was ice cold. The kids never even got in either. We all went back through the haze of smoke up to our room. Very disappointed.
There was a young man named John at the front desk who was super sweet and was very helpful to us. The room was ok. But we did see a few roaches in our room 😣 pretty good place if they can get the roach problem under control and heat the pool up because its indoor. My son froze trying go swim. The rooms need bigger trash cans also.
Is a very nice surprise everyone was really nice just the who is little cold and it just wasn't working on the hot tub I'm in Madison I'm real nice place now and come back
Bed bugs!! The guy tool forever to check us in. We got to our rooms and they smelled musty and the light switch didn't work. Took the head board off the wall like we do in every hotel we stay in and there were bed bugs. Grabbed our stuff and went to the front desk to tell him we were not comfortable staying there and after about another hour waiting in line we finally got the credit and went back to just double check the rooms for any of our belongings and the bugs were gone!!! We left. We went and stayed and the comfort inn and suites much nicer hotel and no bed bugs but cost a little more. We were more than willing to pay the extra for a bed bug free room!
Wasnt best but the beds work and the pool had water and the hot tub was hot. Food was good for breakfast. 8/10 for motels.
Super clean and the staff was kind. Had a booking issue (booked on another online site) the staff walked me through solving it, including what number to call and guided me through the call. My kids loved the pool and breakfast.
They are working on this hotel. The hot tub is broken. There is mascara on the bedding, a "curly hair" on the edge of the tub, a black line down the middle of the tv.
Location was good, and offered curbside parking for large trucks. The rooms are modern, but not well maintained and offer mini fridges, microwaves, flat screen tvs. The pool was clean and plesant, and the hotel staff were very professional
One of the worst hotel rooms I've ever stayed in. Paid $90 for one Thursday night. The door stuck getting into the room. Get into the shower, tub doesn't drain and water pressure was faint. The bed squeaked with every move. Housekeeping walked in our room at 8 am with no knocking. Was told breakfast is until 930 am, walk downstairs at 9 am to the breakfast area, there's no breakfast and no coffee. The hotel attendant was in the breakfast area when we walked down and told us there's nothing left for breakfast and there's no coffee. Nothing. So we go to gas station nearby to get coffee. Get everything packed and ready to go, and exactly at 11am the hotel called our room and asked if we needed to buy another night. LOL. NO THANKS. worst Baymont I've ever stayed at. Thanks for the waste of money!
Not too bad. Price was right. Advertised heated indoor pool. Pool was indoor but not heated. Bed was too hard for me might not be for you. Room was not very clean, someones sox were under the table. Great free breakfast and coffee was good.