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Added by Jopie, at 24 November 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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10 Reviews
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19 July 2017
Horrible customer servicethey should be ashamed on how they treat and speak to customersmy representive would call me back and leave messages after they were closed so I couldn't even call back to talk her..it took 3 days just to finally talk to her..3 days to talk to someone so rude and uncaring..it's a shame bmw has such poor customer serviceI know this experience will be in the back of my mind when it's time to buy a new car..the customer service was so bad I will never recommend a bmw to anyonevery disappointed
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15 June 2017
'THE' worst Customer Service in the AUTO Industryor ANY Industry! I urged folks in their service department to visit a LEXUS dealership and see how they're treated! Have a 2010 760Li with only 40k miles; a DISASTER mechanically! Bought it for cash, 'THE' top of their line in 2010! Wish they told me then, before collecting my $, they were going to DISCONTINUE the model! Owned 18 Lexus's since 1989 and NOT ONE mechanical or service related issue! Bad stuff started on my first BMW buy at 70 miles! I thought I already had my WORST AUTO SERVICE EXPERIENCE when I had 2 MAJOR ISSUES after only 70 miles on the car but a very recent experience tops it by 10X. They have NO IDEA how to finish the job and calibrate the last part that went in last week after waiting 8-10 days for the part to arrive from Germany! I paid almost $2k for a rental car already have had my car exactly ONE MONTH! It is now 7/14/17 and I assume they'll fix it on their own sometime in November or December! W as originally told to bring it in for a ONE HOUR fix of tire air reader (after I put air in 2 tires, I tried but could not re-set the air pressure reader via console). They found stuff wrong with the car I had no issues with when I drove in for the appointment! Likely around $10-12+k now in costs! I bought a 5 year Warranty for about $5600 after original warranty expired ,and it ran out a few months ago! The extended warranty covered about 85% of everything that could go wrong, but 90% of things that went wrong over the last 5 years fell in the 15% of not covered items! I'm a few days away from my son-in-law posting to his 1.5MM Twitter followers and 1MM other social media followers anti-BMW material (he's an internet/social media icon, gets $100k a speech globally, is on TV, etc.). Also, I am 0-for-6 on emails and voice messages left the President of BMW during the first year I owned the car!
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03 June 2017
BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
To whom it may concern:
For the past twenty plus years, I’ve been a satisfied customer of BMW. I believe the company had a good reputation, and responsible warranty coverage and knowledgeable BMW service staff. That is why I’ve bought eight BMW vehicles since 1995.
In recent months, I have not seen the responsible warranty coverage in my BMW vehicles. The above referenced vehicle has been in a BMW service center for a “Drivetrain Malfunction” light multiple times. When this error occurs, the vehicle would shut down and would take several hours of being parked before it would start and work.
The BMW service center had replaced various parts and taken various actions to fix the “Drivetrain Malfunction” fault code. At this point I’ve been in a loaner or rental more in the past 3 months than my own vehicle. This is very frustrating and I can’t believe a company with the reputation that BMW has, didn’t take immediate action upon the third and fourth time of this fault code.
To add insult to injury, I was asked to pay for a part that I not sure will fix the problem. My vehicle was CPO and all service was performed at a Certified BMW dealership, BMW Sarasota. The history of repairs has been documented and I can’t believe that BMW and/or the service center didn’t do more to resolve this issue.
Further, BMW of North America, states that there is nothing they can do because the vehicle was brought from a non-BMW dealership. I explained that it had the CPO warranty and it was a returned lease. Also, they said that buyer assistance was not approved either.
As I stated in the beginning, I was a loyal and satisfied customer. I will no longer be considering BMW in my future vehicles. And if only someone at the dealership or BMW North America would care to take care of an obvious lemon, my twenty plus year would have been thirty plus years.response / report this review -
02 June 2017
It's BMW itself. Not only this place. I BROUGHT A BRAND NEW 2017 430i back in October of 2016 at BMW of Bayside in Queens, New York. Three weeks into me having this car, the check engine light comes on. That light has been on since I purchased the car. Every time I bring it into the service center, the mechanics themselves can not tell why the check engine light is on. I contacted North America of BMW spoke with a rep named Lindsey, who assisted me with my request for a new vehicle. I was honored a new car and followed procedures with going back to BMW of Bayside. I meet with one of the general managers Joe who took on my claim after Lindsey was done on her end. This was earlier in May 2017, we are now in June 2017. I have been contacting Joe at BMW of Bayside for well over a week and he has not yet returned my phone call. I thought I was waiting for paperwork to be filled so I can move on with this matter. It only forced me to recall BMW of North America to complain again. At this point I don't want my vehicle or any other BMW vehicle. This 430 is well over $60,000 car. I'm make my payments on time every time in fact two weeks before the due dates. I have spent more times in the loaners they gave me while my 4 series was being serviced. Not once was I reimbursed or credit any payments I made while my 4 series was being serviced. The BMW of Bayside service center see me on a regular basis. it's like I work there!!!!! I'm there every week. THIS IS RIDICULOUS!!!! I don't want the car, at this point I want to end this and have all monies returned. And I will not stop until I get just that. That is why Mercedes-Benz is number one. BMW has lost that spot last year. Now I see why!!! DO NOT BUY OR LEASE A BMW.
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24 May 2017
Called today to find out why my engine on my meticulously dealer maintained 2011 x3 is destroying itself. Mechanic says bearings and camshaft are leaving metal in the oil. No answer. Told that I cannot speak to a technician or engineer to find out why it is that BMW is still saying to change the oil every 15000 miles or 24 months for this vehicle. Vehicles 2014 and after are set at oil changes every 10,000 miles. I was thanked for my imput and told that my information would be used to make future vehicles better. Asked about a goodwill claim and told that with 110000 miles on the vehicle this would be unlikely, but any additional information, and the ability to file a claim would only be available after I spend another 160$ to have the engine diagnosed by the bmw dealer. Also filed complaint about BMW Westlake who outright lied and said that they never told me that I didn't need an oil change when I took it there last February. I have been there serveral times and every time they just check the stupid key fob and tell me what I want is unnecessary. It took me a while to figure out that I actually have to pay them to even look at the car. By then it was too late. Asked BMW point blank why one of their vehicles would destroy itself when it had been meticulously maintained. They referred me back to BMW service. Asked why and who recommended 15000 mile oil changes and customer service rep said the design of the engine allows for the long oil change intervals. BMW's have the reputation for long engine life which is why I bought this SUV. Why would they choose to ruin a reputation for excellence that took decades to build?
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02 March 2017
If you use Springfield BMW. Have your head examined. The worst sales follow up and experience of my life. They sent a check to Audi when they were supposed to send it to me. Currently I am out over $3,000 for 4 payments. They told me nothing they could do.
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14 February 2017
The new tires on the 328 series are an issue. Every time there is a slight change in temperature, I have to put air on the tires, and perform a test.
This is unsafe because this can happen anytime.response / report this review -
12 January 2017
these people suck bmw overall as a company sucks. i bought my car and it was in the shop 10 times in 11 months and they sent me a check but they refused to let me out of my lease
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20 December 2016
They sold me a new 2015 MINI COOPER S with many defects. Defective passenger's air bags system, defective engine, defective suspension, defective door lock, defective sunroof, defective windshield washer system, and they couldn't fix most of the them. After refusing to buy it back, they have even asked dealerships in Atlanta not to take my car in for any more repairs! What a disgusting company! They rip off your money without shame! Wish all these people go to the hell!
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01 December 2016
I would never purchase another BWM in my lifetime. I was promised an Air-Bag, as I had been calling constantly as I have a 1-Series. They shipped it to Rallye BMW who never told me it arrives and subsequently they gave it to someone else.
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