Treats me like a queensteady customer for over 12 years.
Absolutely great service there. I got my car serviced and got 3 cars detailed over a two day period. And they even gave me a loaner to boot!!!!! The service department is without match.
BMW of the Hudson Valley exceeded all of my expectations. The team there were well informed and always got back to me with my questions or concerns. Andrew was a pleasure to work with and I would highly recommend him for your purchasing experienc
It's a dealership, so they always come with the good and the bad. The good is they are reasonable, not in price, but in their customer service. The bad is they are extremely pricey, but I'm sure all BMW dealers are.
Loved the service here. Very helpful with getting a new or pre owned car.
We had a great experience working with Michael, Landers, and the team at BMW of Hudson Valley. From the beginning, they were helpful, knowledgeable and accommodating. Michael answered all of our questions and there was essentially zero 'haggling' involved. It was a fun experience, which is not easily found when buying a car! Michael is a professional and very good at what he does, in addition to being just a good guy who was pleasant to talk to. Landers was also lovely to speak with, and overall we felt good through the whole thing and were able to pick out exactly the car we wanted without hassle. They even gave us a loaner vehicle for the night since we had some extra work to do in closing out the deal the following morning. Very kind and hospitable. Highly recommended, this team knows what they're doing and really cares about their customers. A+!
If I could give zero stars I would.
I went there today (9/4/17) with my family to get some information on their X3 and X5. I currently have a Lexus NX 200t.
We walked around the lot for 10 minutes and no one came out to greet us. We went inside and no one geeeted us even though there were plenty of people working. Finally a gentlemen asked us if we were being helped. I told him no, he said he'd get an advisor for us. Another 10 minutes went by and again, no one showed up, no one tried to help and we were completely ignored.
I was ready to purchase a vehicle from them but they have lost my business and I will not be returning.
I'd advise to shop elsewhere for a BMW.
THE RAW TRUTH. For starters be prepared to pay $150 for the “Complimentary” diagnostic. The service department did not diagnose what was asked instead they tried to get me to spend $1050 on something that we both knew wouldn’t correct the problem I originally brought the car in for. The explanation was it needed to be done for a starting point to then try and pinpoint the problem. What a joke this service team is led by some guy named Dennis who talks in circles. Be cautious if you go there and be prepared to spend some serious coin. I hope if one person reads this and doesn’t have work done there than I have done my due diligence to inform the public of the unethical business model displayed here at BMW of the Hudson Valley. It is sad to know someone with limited knowledge will most definitely be taken advantage of by this service team. 7 OUT PAL!
After this post a response from the sales manager was posted as you can see, stating to call and try to remedy the situation. I called several times with no answer and leaving a polite message to return my call without a response for the last 2 weeks. I’m assuming the initial response from the sales manager is an automated generic response to make it look good online. What a disgrace to the BMW company.
had something go wrong with my car and needed it out of the elements as well as needing a loaner immediately. The service department took care of me and go me in and out as well as getting a loaner. My car was done in fewer than 24 hours and the process in picking it up couldn't have been more simple.
From the start of my visit, David made me feel welcome and took great care of me throughout the process. I appreciated his honesty and easygoing manner. I would definitely recommend BMW of Hudson Valley and David.
I didn't buy anything here, but I did look around and didn't find there showroom to be inviting. Some of the cars were locked and there wasn't much of a selection to choose from. Mostly 3 series with the same options.
I am adding to my original review because I really like the fact that BMW of Hudson Valley reads their reviews and do their very best to ensure a great experience. I was contacted via email and phone by an associate. He was very inviting and offered test driving any BMW. Although I stand by my comments about their showroom and feel that all the cars should be unlocked, they make up for that with friendly, informed staff.
Hands down the best experience I've ever had at any dealership. John was my client advisor, he was extremely attentive and helpful from start to finish. The sales manager Anu was just as helpful, she took time to sit with me and make sure I was satisfied with my whole experience. I live in Westchester and there are 3 or 4 BMW dealerships much closer to where I live but I will continue to come back to BMW of Hudson Valley because their customer service is second to none.
Oh and I am loving my new car! Thank you to everyone at BMW of Hudson Valley for making my experience awesome!
$60K MSRP I get a $500 coupon in the mail. Thanks..
Then Audi calls me $63K car they bring down to $51.5k easy decision.
Moral of the story, be a bit more aggressive when someone walks in the door, cause your gonna spend a month calling me back and letting me ignore you.
My thought on everyone else is they are just stupid and don't understand car buying. Folks, when they give you a price walk out the door, they will call you back. In this case the 500 dollar coupon made them unable to compete with both Audi and Mercedes.
Otherwise a very nice dealership, friendly sales people and the kid who took me out on the test ride was awesome none of that sells cars though at the end of the day.