About
Location :
Added by Jopie, at 01 April 2016
Opening Hours
- Monday 8:00 AM – 10:00 PM
- Tuesday 8:00 AM – 10:00 PM
- Wednesday 8:00 AM – 9:00 PM
- Thursday 8:00 AM – 9:00 PM
- Friday 8:00 AM – 9:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 10:00 AM – 10:00 PM
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12 Reviews
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26 October 2017
This is by far the worst online shopping experience ever. Advertised "No-Hassle Returns" couldn't be farther from the truth! Do not purchase from this company unless you want to encounter poor customer service. Trying to return an item that clearly does not fit properly after sending pictures to them is such a hassle. They clearly do not value customers. If you purchase from this company and want to return a defective item, expect a painful experience at the minimum.
Update: After an awful experience with the customer service department, the company finally refunded the defective items. Even removing the OE mats, the products still did not fit and clearly were cut inaccurately. The advertisement of "No-Hassle Returns" is a misnomer.response / report this review -
20 October 2017
I ordered a tonneau cover on 10/12 and the money was taken out of my account. It was supposed to ship between 10/16 and 10/17. It is not 10/19 and it still hasn't shipped. Now they say it should ship from the manufacturer within 24 hours. It seems like they are not a warehouse but rather just a few people who receive orders, take the payment, and then place the order with someone else. They are like a middle man and it makes the orders take much longer to ship because even though you paid for the order the product hasn't really been ordered. You have to wait for them to actually place the order with the manufacture. It would be nice if they indicated this on their site. Something like. "WE DON'T CARRY ANY MERCHANDISE WE ONLY TAKE PAYMENT AND THEN PLACE ORDERS WITH THIRD PARTIES." Then customers can make an informed decision.
10/19/17 The product has now shipped. I will update when it arrives.response / report this review -
16 September 2017
GREAT customer service.
I had a part that became defective at 11 months of a 12 month warranty. I emailed my situation to Auto Accessories Garage and they had a replacement part in my hands within 48 hours! They ROCK!.response / report this review -
23 August 2017
BEWARE OF THE SMALL PRINT. They advertise 20% off for new customers but there is small print that you would have to dig for, that I didn't see. You really only get 20% off IF the manufacturer of what you are ordering is participating: it has nothing to do with you being A NEW CUSTOMER of AAG. Now I need to start my research over. It also took HOURS for me to get my receipt so it was unclear that I didn't get my discount until the next day, even though it told me my discount was added to my purchase. I need to stick with reputable, HONEST companies when shopping on line. I canceled my order but of course - I don't have confirmation yet.
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12 August 2017
EDITED and UPDATED: to receive a refund First you must send back in and wait for them to decide if you are worthy of a return and refund and then there will be a 15% restocking fee as well a Shipping both ways deducted from the refund amount.
The banner on the site touts NO-HASSLE RETURNS, but the fine print hidden on a link in the bottom of the page NOT linked to the "NO-Hassle returns" statement make it very clear that it is a FULL-HASSLE RETURN.
*******UPDATE*******
Shipping fees were waived, restocking fee has not been addressed.response / report this review -
05 August 2017
I am overjoyed with the mats that arrived today! they were perfect and exactly what i was looking for. Absolutely no problems with order.shipping was timely and there was no need to correspond with any questions :) thx auto accessories garage, i appreciate your service and awesome prices!
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29 April 2017
Tried to talk to Candice (their online website support chat) and she was RUDE. I was trying to tell her additional suggestions for their management and she ended the chat. When I tried to sign on again she ended the chat immediately. She is giving out false information to potential customers and I corrected her with the info from their company's eBay listing. I guess she did not like this and didn't want to be corrected even though I had the proof she was incorrect. I would stay away from this company as they treat potential customers in a horrible manner. Imagine how they treat people that have bought an item and they already have their money!! Grade: F Minus!
To Auto Accessories Garage and your insensitive response:
My complaint was that YOUR EMPLOYEE was RUDE. My complaint never once talked about how something may or may not fit and any "universal" anything. You are missing the fact that Candice was RUDE and NASTY to me, which is HORRIBLE CUSTOMER SERVICE. How about addressing your response accordingly and not deflecting the issue??? And, NO, I will NOT be calling your office to discuss further. Google Reviews is a great place to discuss your horrible customer service so EVERYONE knows how your people treat potential customers. I would hate to see how they treat "already paid" customers since you already have your money. Don't like transparency? Too bad, so sad. Your Grade: F MINUS (again)!!!! How about a different response that addresses the actual complaint? If it would make it easier for you to understand, i could post this same review on multiple other review sites that rank very well in Google. Now, how about trying this again?response / report this review -
27 September 2016
It took a little time but Michelle in the accounting/ returns department was a tremendous help and took care of the credit for the return of running boards that did not fit my vehicle.
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26 August 2016
Loved the District Chrome Wheels for my Cobalt. They shipped within days of ordering and came to my door within a week. Need to buy some detailing stuff to keep them clean now. Thanks!
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26 August 2016
Ordered 2 floor mats for my Audi TT. They didn't fit and Customer Service asked me to take a photo to show this before giving me a refund. I put my original floor mat on top of the one from Auto AccessoriesGarage to show the different shape/size and emailed it to them. Then Customer Service asked for more photos of the mat in the actual car. My car was in the auto shop for a few days so I just said forget it. Customer Service then said I'd be responsible for the charges ($14) to ship the floor mats back. At that point, I just wanted to be done with AutoAccessoriesGarage, and will never order from them again. And they state that returns are quick and easy. Not!
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25 August 2016
Absolutely HORRIBLE customer service. DO NOT WASTE YOUR TIME OR MONEY WITH THESE OBTUSE PEOPLE. They refuse to send call tags for shipping damage from POOR PACKAGING! CAVEAT EMPTOR!
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08 April 2016
Used this site for accessory shopping for my family's new truck. Competitive prices and free shipping! Customer service has always been helpful answering questions, especially when buying something online and making sure it is compatible with our make-model. Would recommend shopping here.
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