If they can deal with me , they can put up with anyone. LOL! Love the deal I got on my used vehicles .. The most important part for me was the mechanical reliability of the used vehicles on their lot. Ask for Art the salesperson and tell Jake I said hi.
The body shop people are nice, but inspect their shops work VERY closely. They did an insurance repair on my car and tried to get by without repairing several damaged items or fixing the corner of one panel. They finally fixed the major ones at my insistence.
I would not recommend them :(
John Schaefer and his team are spectacular. Very Knowledgeable and have great deals. We love our new car!! Highly Recommend them!
Came in looking to buy our first car and got paired with Coty and he was great. He walked us through every step of the way and made sure we were comfortable throughout the whole process! Would definitely recommend!
I recently bought a Chevy Malibu from them. They didn't have one on the lot I wanted, but John Schaefer worked to dealer trade to get pretty much the exact car I was looking for. At no point did I feel pressured to buy- John just helped me through my decision process and was knowledgeable about the vehicles I was looking at. I got the vehicle I wanted for a price I was happy with, and a stress free process and purchase. All in all a good experience and I'm glad I visited them and was glad to have John helping me out. thanks!
My wife and I purchased a new Traverse today. I have worked with Art for several purchases in the past and I am pleased to say this was a very good experience as always. Art does everything he can to meet your needs and provides top service. I want to thank Kelly as well for her part in getting us in the vehicle we wanted. I can't go without mentioning Paula in the service department as well. She is certainly another key reason why I continue to return to SP.
I've purchased two vehicles from these guys in the past year or so and can't imagine buying from anyone else! The whole team is very accommodating and they work hard to get you the best deal possible. Thank you to the Sullivan-Parkhill team for helping me finally get my dream car!
I really enjoyed my experience with John and everyone else that I talked to at the dealership. When I walked in I was just thinking about looking at a vehicle that day not necessarily buying. John greeted me in a very professional manner and I was very impressed by his casual conversation with me. When he took me out for a test drive he explained everything he could about my vehicle. From that point on I knew I wanted to purchase this vehicle. It was just such a relaxed atmosphere at the dealership I know in the future that I will send anyone to the dealership and in particular to John. Thank you John for everything that you did for me .
We were quite pleased with our service. John did a great job and made everything so easy for us. A big Thumbs up to everyone!
Great and friendly staff. I walked in as a first time car buyer and Coty made me feel relaxed and comfortable. The staff made us feel as though we were friends rather than just a customer.
My sister & I were in recently looking for a car for her. Even though we didn't find anything on the lot that met what she needed, John Schaefer was EXTREMELY helpful and very patient with us. Sullivan Parkhill should be proud to have them on their staff!
We were very pleased with the entire staff! The no pressure, knowledgeable staff completely amazing. Our salesman was Coty, he was very informative, patient and personable as we made our decision. Any and every question was taken seriously and answered. Also, Kevin was very helpful and understanding and made the financing process a breeze. We felt very at ease and completely sure as we made the deal!! Coty and Kevin THANK YOU!! We will definitely be back!!
Well let's start off with this. I own a 2013 Cadillac ATS that needed to get its Driver Assistance Serviced. Like any other dealer, Sullivan charges a flat rate of $105 to even look if there's a problem with the vehicle (if they find an issue, $105 will go towards resolving the issue). While I was there, I asked Chuck (I believe that's his name) if he could also realign my headlights since it should be an easy thing to do and patch up a leak in my rear left tire since it kept losing air. He said yea they can do it.
Well an hour passes and Chuck calls me to tell me he's diagnosed the issue. It would cost $600+ to fix the issue. Personally I'm not surprised it would cost this much since I knew a Cadillac would be costly to maintain. But what angered me was the fact he said, and I quote, "we can't readjust your headlights since ATS's have intelligent beams that realign themselves every time you start your car." So I said basically your telling me it's impossible to readjust/realign your headlights. Seems like a silly manufacturing decision on Cadillac wouldn't you think? He said yes it is impossible. So I said ok, were you able to find the leak in my left rear tire? He said no. "Our technicians ran it through a program and put it in a dunk test and didn't find ANY leaks." Now I know that's impossible because I constantly lose around 6PSI every night after I park outside and get into the car next morning.
Because of their poor performance, there was no way I was going to cough up $600+ dollars to get ANYTHING serviced. I told them it's fine and that's how I basically wasted $105 on nothing.
The next day, my friend recommended me to see Midas and told me they do small adjustments and check ups for free. So I went to Midas and explained the situation. I wanted to get my headlights realigned and I wanted to patch up whatever is causing my left rear tire to lose air. They took 5 minutes and readjusted my headlights for free. Next they took 15 minutes and figured out there was an issue with my left rear valve stem. I asked them how did they adjust my headlights since I thought it was impossible to realign. The mechanic told me, "don't be ridiculous, Cadillac would never make a car that's lights can't be manually readjusted." Also he pointed out there's a specific portion of the Owners Manual that tells you how to manually readjust your lights!
Moral of the story, don't shy away from stores such as Midas and think higher end stores like Sullivan are more qualified to fix your vehicle. In my case, either Sullivan is completely under-qualified or unbelievably lazy to even check if there's an issue. Consider me a loyal member of Midas.