Name: Audi Hoffman Estates
Address: 1200 W Golf Rd, Hoffman Estates, IL 60169, USA, US
Telephone: +1 847-843-9900

Audi Hoffman Estates is a car dealer, located at 1200 W Golf Rd, Hoffman Estates, IL 60169, USA. They can be contacted via phone at +1 847-843-9900, visit their website www.audihoffmanestates.com for more detailed information.

Location :

1200 W Golf Rd, Hoffman Estates, IL 60169, USA

Contacts :

Added by Jopie, at 24 January 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Kathy Einhorn

19 November 2017

I just bought my first Audi last night. I’m a VW girl but decided for an upgrade. I worked with Sabina in sales and had the greatest experience ever at a dealership. The managers are great and definitely try their best to give you the greatest customer service. I couldn’t be happier with my new A3!
Dave Barista

18 November 2017

I bought used A4 in 2011 here. Since i take car here to get check up and service. I had never been ask to pay over charge service, more often free service. Very honest about the service I'm getting. I recommend this place if you were to buy Audi.
Paul Stagen

18 October 2017

I drove in without an appointment and Mike Torelli greeted me by my first name as I walked in the door. It's really good to be recognized by face. I gave him a quick synopsis of the car issue and he took care of it immediately. Although it started to get really busy, I was still out of there quicker than expected. Hoffman Estates Audi never disappoints.
Weber W

26 September 2017

I walked into this dealership to take a look at new A5/S5 model, as this is the closest dealer to my house. It was a regular business day mid week around 5 pm. I wondered around the showroom for over 10 minutes with no sales staff asked if I need help. There was another customer walking around looking at the cars on a floor, it was not crowded at all. Eventually I walked into the closest to me office and told them I want information about the vehicle. Long story short, test drove the car, inquired about the pricing, left my contact info and drove off. Next day I contacted sales guy who assisted with test drive inquiring of vehicles in stock / factory order and pricing. After going back and forth about the price, we agree on the discount point, and I requested purchase order to be send to me with final numbers. Strangely I never received the order document with final cost, nor anyone from sales team ever followed up and it's been few weeks already. Well I contacted another dealer in the area and purchased brand new 2018 Audi A5 of the lot hassle free. Too bad, in addition to lost sale opportunity Audi Hoffman Estates also will be missing annual maintenance service which I obviously would do with dealer which sold the car. Perhaps my case is one off, it does not represent whole audi h.e. group, but many other reviews here also reflect poor service by the sales team. I wish in the future Audi Hoffman estates sales team is more customer service focused, until then I will stay away from this shop.
Laura Malek

20 September 2017

I scheduled an appointment on-line to fix the wheel of my A3, which I had scuffed when I scraped the curb. I was surprised when the service tech called and told me that they would have a loaner car available for me. I was able to drop my car off after 5 pm, which was very convenient. Everyone I can into contact with was extremely helpful and friendly. My car was available the next day and the wheel repair was perfect-it looked brand new. They even washed and vacuumed my vehicle. I appreciate that Audi of HE treats their customers with respect and really strives to deliver the best service possible.
Maureen Henderson

06 September 2017

Drove to Hoffman Estates from Lisle to drive a car they told me was on the lot. Will Smith did not do his homework. The car was not available. He did not offer for me to drive another car. He emailed me this morning to confirm my appointment so he could give me the attention I deserved. I will never go back there again. They do not want to sell cars, at least not to me. I was ready with check in hand to buy their car. I really give no stars.
C. Kaye Olaiya

30 August 2017

Service consultant was pleasant but the service manager was rude with a nonchalant unhelpful attitude! I took my car in for the airbag recall and an oil change. The next day I noticed a large bolt on the floor and my window wouldn't go down. I went back the next day and they installed the bolt back in the dash but refused to do anything about the window saying in their 32 point check they noticed the window sensor was bad. Yes, it was bad but had been in that condition and working perfectly fine for over a year. The service manager didn't even bother to take a look at the car or address the issue. He refused to do anything about the window suddenly not working, instead he told me it's a coincidence that it stopped working and that I should feel lucky it failed while the car was in their hands opposed to while I was driving"I should feel LUCKY?" He then asked if I would like to schedule an appointment for the $250 repairREALLY!!! Audi H.E. will NEVER touch my car again! Thank God for options.
Zofia Pogwizd

09 August 2017

It's great to come in to dealership and feel comfortable and with no worries you will be taken advantage of. For women that's always worry if I get the best and feel respect from customer service and the representative. I will always be there customer because I felt they did more then the best to help me get what I needed. I will be always grateful for my first experience with Audi Hoffman Estate and there customer service. Simply amazing. Thank you.
Gopal Ramamurthi

23 June 2017

I went in for my AC & break issues, Eric took care of both the issues & completed the work on time. He was very polite and clearly explained the options & cost. I have been servicing my vehicle here for past 7 years and I see a big change in customer service recently, which is good and encourages me to stay with this service center.
Rose Bucaro

03 June 2017

I've been a customer for over 6 years and I have always been very satisfied with my service appointments. I am greeted upon arrival and my issues or concerns are promptly addressed. The work is performed as promised and as an added bonus my car is returned clean. Thank You!
Bijju1827

12 May 2017

Called them last week Wednesday, Thursday and Friday during regular service hours to schedule a service after I saw check engine sign. I could not get hold of anyone from service department. Left them a voice message got like one call back after 3 attempts but I was unable to attend so I Called him back and left voice mail. Did not get any response. Called them back 2-3 time again. Still no response.
Amazing!!! After 4 years of working with them !!!
Matt Seegmiller

18 April 2017

I have purchased 3 Audi's from this dealer in the past 7 years. Took my wife's new Q5 in for service and always very helpful and insightful staff. Eric in the Service Dept is very personable & professional and glad to help out his clients. I would recommend this dealership over any luxury dealership in the NW suburbs. Thanks again! -Matt
Rob Diemeke

31 January 2017

I contacted Audi Hoffman Estates about a performance APR modification to my 2013 Audi S5 and I was connected to Scott Hall in the Service dept. Scott walked me through the whole process and technical details on this modification clearly showing his expeterise in this area which made me feel very comfortable having them do work. He also identified a few other warranty items that I should get done now and I got tell you, I really appreciate how customer focus he is. My S5 is driving great and the APR mod is worth every penny! So when you need service done on your Audi go see Scott.

Also, I had great sales service when I needed my Audi Connect service activated on my S5 that I purchased at an out state dealer. Mike Macedon went the extra mile to solve my issue.

I can confirm that Audi Hoffman Estates really understand service management. They really work hard to earn your business and from what I experienced the customer is always first. They have earned my business now and going forward.