About
Location :
Added by Jopie, at 10 May 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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9 Reviews
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23 September 2017
Top notch.
Very helpful. I am more than pleased with my F-250 and eager to test out the snow plow. Overall I was very satisfied with the customer service, mark Stillwater was informative and super friendly, the service center and staff are well informed and gave me some tips on how to keep my beast running longer. I will be a regular at this service center.response / report this review -
13 September 2017
I recently traded my BMW that I owed more than it was worth for a new Ford F-150. Ken at Hopkins Ford was awesome. I generally don't trust automobile salesmen, but Ken didn't fit that mold. He was very honest, friendly, helpful. He got us the exact truck we wanted and even got us a factory installed bed liner and cover included in financing.
Thanks Ken.
Chrisresponse / report this review -
24 August 2017
After over 3 decades of avoiding Ford, I decided I needed to check out one of their vehicles. I investigated it for several months and found that it would more than meet my needs. I chose to buy it at Hopkins Ford. Mostly because they are the Ford closest dealer. They were awesome. No pressure, no haggling, no hidden costs, or surprises. Business the way you would expect it to be. I am a bit of a car snob when it comes to comfort and functionality. I spend a lot of time on the road. So on my first road trip when on a brand new highway I felt the tiniest of front end wobble, I took it to their quick lane maintenance. Again they were awesome. Most places would have told me that was normal at the speed I described. I knew it was probably a wheel balance. They mentioned, maybe it's a wheel balance. With a short wait they took off the front tires and balanced them again, confirmed they were off ever so slightly and got me on my way an no charge of course. Looking forward to working with these guys more often. Oh, and Rodney, my salesman. The Bomb!!! He's knows his stuff and he easy to work with.
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18 August 2017
Been going here for service since I bought my truck from them 5 years ago. The quick lane service guys are great. The full service is usually really good too. My only complaint is recall service. My vehicle has had several recalls and the service department never has the parts needed. If that would improve then I would give them a 5. Sales department is also fantastic.
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27 June 2017
I have got to say that I have never received such great customer service from any dealership! Hopkins Ford has such a great Quick Lane, and the woman in there are extremely helpful. I was able to get in right away, and was kept up to date with everything going on with my vehicle. If your looking for great people, with great attitudes then definitely go see them. Will be going there from here on out.
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26 June 2017
I scheduled a service appointment for my car with a recall. It took a while because I requested a loaner. I got there and no loaner and no record of the appointment. Even when I showed my email confirming the appointment the service person was not sure it actually was an appointment. I am going back to Bensenville even if I have to drive there. Best service there.
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26 June 2017
Some background purchased 2013 F150 Platinum MSRP $56,040 extended warranty $1,603. Truck is driven on trips only (mostly highway). 21,000 miles later rotors are warped, Ron Hopkins claims normal wear, I barely use the brakes, but if I give Ron Hopkins more money they will l fix the brakes.
The 7 pin trailer connector aux power pin should have 12 volts, I have zero. This is the second time brought in for this problem. Ron Hopkins Service told me Fords are wired differently and I'm not looking at the correct pin layout. Looks like I have to rewire my trailer every time I switch trucks, makes no sense. After paying the bill, you guessed it not covered under my Platinum Warranty, I insisted that they fix the problem. Ron Hopkins Service told me that there was no-one there to look at the wiring and I needed to leave the truck or bring it back in the morning. I elected to bring back the truck in the morning and the electrical issue was finally repaired. I asked about the first repair and Ron Hopkins Service told me that this could never have worked because of a missing a fusable link, so the first time they lied or didn't care enough to make sure it was working, great customer service. I'm Sure if I gave Ron Hopkins more money they would be happy to help out.response / report this review -
27 May 2017
I recently purchased a 07 Corvette from Hopkins Ford. From start to finish this dealership is A+. My sales person Mark was great, highly recommend him to everyone! Made the car buying experience very easy, which was a great help being I was 7hrs away. Don't hesitate to buy from this dealer, everyone will make you feel at home. Keep up the good service Hopkins Ford.
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17 May 2017
What a wonderful experience at Hopkins Ford! Tony was my salesman and he did an amazing job making me feel comfortable and welcome while showing me around the lot. He had two cars ready for me to testdrive based on my budget, and was well-versed in all the intricacies of both cars! Not once during our time in the cars did I feel any pressure to buy; it was like talking with an old friend.
When it came time to buy my car, Glenn, the finance manager, Jeff and Ron Hopkins made me feel so excited and were immensely helpful. They answered all of my questions with ease! All around, it was a great experience, and I am so happy with my new car! I don't know that I could ever buy a car from anyone else!response / report this review
