About
Location :
Added by Jopie, at 28 December 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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25 December 2017
The entire process was very fast, and the staff was very helpful. Anthony was able to find the car that I was looking for and get me a test drive very quickly. He was very knowledgeable about the features of the car and the services offered by the dealership. The final price was very reasonable.
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15 December 2017
I’ve been bringing my 1998 Toyota Camry to Northbrook Toyota since I bought the car. Service is very good. Staff helpful and pleasant. However, paying $60+ to put on a license plate, regardless of how difficult it was to take out the old screws, is outrageous.
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08 December 2017
I’ve found the team at Northbrook Toyota to be knowledgeable, friendly and honest. Reggie Price has been my guy for many years and he tells me exactly what i need or what I don’t need. It is nice to have a team you can trust!
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07 November 2017
Tara was my associate and welcomed me nicely. She explained what was expected to occur and also explained what might also happen. When my maintenance was to be substantially more than I expected, she explained fully why and what needed to be done. She also voluntarily find a coupon reducing my total by 10%.
She gave me a loaner vehicle and the brake work was finished in less time than expected.
I have always had a good experience at Northbrook Toyota.response / report this review -
26 October 2017
I worked with Larry Brietman to buy a 2018 Toyota Camry, after working with him last year on a Highlander. I enjoy working with Larry, he is straightforward and you can have a real conversation with him. He is happy to put the time in to educate you about a car's features and pros and cons; and he met me at a time convenient for me to complete my purchase at a nice price.
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15 October 2017
The manager, Bill, very professional, courteous, great experience. Tara, associate I dealt with for my car's maintenance, very professional, courteous, great experience. They were able to fix my issues and save me money. Couldn't of had a better experience all around. Keep up the great work. I will definitely be returning for on-going maintenance of my Toyota vehicles. Thanks again!!
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15 October 2017
I am writing in praise of the Service Department at Northbrook Toyota and specifically, Reggie Price, the Assistant Service Manager, who has taken great care of my service needs for some years now. The quality of the care for my 4Runner has always been excellent, but it is Reggie who makes the difference and who makes the chore of the service call the most pleasant and supportive of experiences. His advice has always been appreciated and he has kept me safe on the long trips we take in our Toyota.
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08 October 2017
We own 2 Toyota vehicles, one from Northbrook Toyota and one not. I would NEVER recommend Northbrook Toyota to anyone and will not be returning here under any circumstances. Took our vehicle that we purchased at Northbrook Toyota to be serviced at another Toyota dealer last night and it was a great experience. I have had the not so pleasant experience to interact with 2 different managers at Northbrook Toyota and both were rude and demeaning. The only nice thing I can say is that their finance guy is awesome, jump ship dude, you're better than this place.
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09 September 2017
Three words to describe my experience at Northbrook Toyota tonight would be “waste of time.” Unfortunately, I will have to use a lot more than three words to fully describe how disappointing my visit at Northbrook Toyota was, but hopefully my story will help you save 1.5 hours of your life and not have it wasted in Northbrook Toyota.
I saw a used Toyota Corolla listed on Northbrook Toyota’s website at $13,676 (see attached screenshot), and I thought it looked like a good deal. I went in to test drive the car after work and everything seemed good with the car minus some minor damage to the exterior, which was no big deal. As we got back to the salesperson’s desk, I wanted to find out what their best offer was. Unfortunately, the salespeople at Northbrook Toyota do not have the power to negotiate prices, only the manager does, so all your salesperson can do for you is deliver the manager’s horrible offer, much like how a process server delivers subpoenas.
You might be asking yourself how bad could that offer be, it is already priced to sell so something is better than nothing, right? Well unfortunately at Northbrook Toyota, the manager Kalina Stoyanov (see second attached picture, courtesy of Northbrook Toyota) decided her best offer was $15,995 which is about a 15% markup on the online listed price. So after you spend a good hour and a half there, they decide that they will charge you more than the listed price that brought you in there in the first place. Do not make the same mistake I did and take your business to one of the many other dealerships within a 10 miles radius. Don’t be lured by the fake 5 star reviews on here either, they read like a Russian fake news article and are definitely paid for.response / report this review -
10 June 2017
Came across Northbrook Toyota online when looking for a used car, I called and they immediately set up an appointment for a test drive. Within minutes Alex Kazhdan contacted me to follow up with the appointment. When test driving and looking over the car I felt no pressure to buy. Alex was very helpful in obtaining all the information requested and also very accommodating when asked to touch up areas on vehicle to meet my needs. Transaction only took about 1 hour which was great. THANK YOU ALEX and Northbrook Toyota.
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07 June 2017
This location has been under construction for a while, and it seems like the staff are doing the best they can under the circumstances. Still, it's tough waiting 2 hours past an appointment. Hopefully they'll be back up to speed, after the remodel.
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23 March 2017
Was looking to upgrade my ride, replacing my 12-year-old Saab which I loved. The folks at Northbrook made me feel right at home and ultimately I went home with a 2016 Camry Hybrid. This vehicle was slightly used - as their service loaner - and was just like new. Got a super deal on price too.
Over the past few months I have grown to love my new Camry and the gas mileage with the hybrid is just great. Very quiet and comfortable ride as well.response / report this review -
15 February 2017
Nothing but great things to say about my experience at Northbrook Toyota. Scott Rosengarden's approach was completely different compared to what I had experienced at other dealerships. I have purchased and leased many vehicles, yet I have never encountered a sales person like him. No pressure, great product knowledge, ability to listen and understand customer's needs. I recommend this place with full confidence!
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04 January 2017
I just wanted to write something, which I don't normally do, because I actually felt that they deserve to hear good things from pleased customers! I went to Northbrook Toyota for the first time for a regular scheduled maintenance (20000 miles), because it is on my way to work. I made an appointment online, which was easy. Eddie helped me get my paperwork set us up, was very polite, and even showed me to the waiting room, and said goodbye to me when I left. I waited 1 hour, and was out of there.
This may not sound like anything special, but I bought my car at a dealership in Chicago, and had been taking my car there for service. It was always an annoying ordeal. I once waited 2.5 hours for an oil change. Another time I was waiting an hour and a half in the waiting room, no one came to find me, I had to go ask if my car was ready, and it took them way too long to figure out if it was.
Thank you Eddie and the rest of the staff at Northbrook Toyota for your excellent customer service! I wish I had bought my car from your dealership!response / report this review
