Name: Apple The Fashion Mall at Keystone
Address: 8702 Keystone Crossing, Indianapolis, IN 46240, USA, US
Telephone: +1 317-814-3740

Apple The Fashion Mall at Keystone is an electronics store, located at 8702 Keystone Crossing, Indianapolis, IN 46240, USA. They can be contacted via phone at +1 317-814-3740, visit their website www.apple.com for more detailed information.

Location :

8702 Keystone Crossing, Indianapolis, IN 46240, USA

Contacts :

Added by Jopie, at 27 December 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 12:00 – 6:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Anonymous

25 November 2017

As an avid Apple user, I’m super thankful for the fact that there is an Apple store in my city. It’s a huge plus because I refuse to take my Apple products anywhere else, even if they call themselves a “certified” place. With that said, this place is always crowded. With the new store having opened this summer 2017, it definitely helps make things feel less clasterpohibic and I keep wondering how they managed it before. For the most part, we’ve always experienced good customer service and help when needed. One thing they aren’t particularly good at is keeping their time commitments. If you have an appointment, plan to get there early. If you get there one second past your scheduled time, you can forget your appointment and have to reschedule another one. But, they are never on time. The plus side of that is once it is your turn, they are usually pretty good about taking their time and not rushing you through the appointment, so that’s probably why the time delay for them to get to you. One of my only complaints with Apple products is that their charging cords are terribly made. I hope they change them to make them hold up better. The plastic/rubber material always splits and leaves wires exposed where they meet the hard plastic casings on each end. Other than that and the fact the the phones are really only made to last a year, basically forcing you to get a new one every time one comes out, I don’t have any complaints.
Anonymous

22 November 2017

Here’s what I don’t get. You can have an item on order to ship to store for pick up. You happen to be in the store and see your item in inventory but app still says you need to wait 6 weeks for pick up. Cmon Applereally? I know they will sell it to you then and there but really?
Anonymous

21 November 2017

Super crowded store but the staff are always there and ready to help. They answer questions honestly. I feel like I’m talking to an actual person when I talk to them, not just somebody who works for Apple. Although, they need to restock their Apple iPhone X ASAP!
Anonymous

19 November 2017

This store is ALWAYS CROWDED don’t come in without a Genius Bar reservation unless you want to wait. Beyond this I love this store get the Apple store app and you can checkout on your phone. This will help move everything along a lot faster. My largest complaint about this store is it takes 1 hour for a screen fix with or without a Genius Bar reservation but without the reservation you’ll be waiting for an additional hour for some to tell you you need a new screen.
Anonymous

10 October 2017

Dan is the man!! Seriously thoughI purchased a new phone for my daughter today and took it home for her to set up. There was a problem with the phone’s software and after spending 45min talking to tech support, we decided to head back to the apple store. Dan recognized me from earlier in the day and immediately came over to help even though we weren’t in his customer que. he went above and beyond to fix our issues, and had absolutely amazing customer service. He made a very frustrating situation pleasant, and my daughter and I couldn’t be more thankful!
Anonymous

07 October 2017

Most frustrating experience I’ve ever had with a product. Long story short: I went in with iPhone problems caused by the latest software “update”. Today will be my fourth trip, because every time I’ve been to the store, I walk out with a bigger problem than I came in to fix. Not one person has been able to fix the problem. They “backed up” my phone, telling me an exact copy was being saved to the cloud, then hard reset the whole phone. Little did I know, what they described as a carbon copy back up included NONE of my music, which is now gone. Oh, and the hard reset fixed nothing, so I’ve gone backwards.
Anonymous

06 October 2017

90% of the time I leave this store feeling feeling like crying or like I want to punch someone. Most of the employees I’ve experienced aren’t interested in working or selling you anything. They’re leaning on the table, you have to keep prodding with questions to find out anything about the products, advice I’ve been given ends up being a major regret, general indifference to helping you, etc. They obviously don’t work on commission. I try to just test stuff in the store and order online. For the large amount of money you spend on anything here I’d expect better customer service and product knowledge. I dread anytime I need to go to the store. Granted, this is just my experience and there may be some stellar employees that I’ve never had the pleasure of working with.
Anonymous

02 October 2017

The layout of the store is awesome. The staff was very friendly when I got the home button on my iPhone fixed. It took them 2 hours to do and the phone works great
Anonymous

24 September 2017

There is always lots of help. Cool tech everywhere. And knowledgeable staff. Always enjoy visiting. New Store is Awesome!!
Anonymous

12 May 2017

Apple Stores are some of the best stores in the world. 1-star? Are you people CRAZY?! What other store can you get your electronic device scanned and diagnosed and replaced IN STORE? Five Stars all the way! Awesome service, awesome people.
Anonymous

04 May 2017

I have an IPhone 5. The battery needed replacing. It took approx 30 min to call the number listed on the website, explain that I needed a battery replacement and make an appointment. I drove 1hr 15 min to the store the same day and they did not have a battery.
Anonymous

09 April 2017

Not too shabby! I'm not a fan of the "The Fashion Mall", the Apple Store is at least in a central location and easily accessible.

The staff are plentiful and willing to help. We waited for a few minutes, but eventually were helped and the associate walked us through the buying process.

We were in and out in 30 minutes with our new purchase and the only complaint I have is that I spent too much. But, that's how it goes with Apple regardless.
Anonymous

17 February 2017

Shane was a great customer service rep. Great guy and he really tried to make sure he helped us as much as possible and as patiently as possible.

I had a problem that was not Shane's fault and Travis in customer service at the store talked with me about the issue. He was incredibly understanding and I'm very happy with the outcome of my day at the Keystone Apple!
Anonymous

03 January 2017

Rocco is amazing! We had many questions, which he answered with grace and humor, and he made us feel appreciated as customers. He didn't try to oversell us, but promptly answered the question of what we needed and supplied different options to meet our needs. The store itself is beautiful, the trees inside give a breath of fresh air. Overall, our experience was excellent and we will not hesitate to return for future needs.