Finish Line Indianapolis HQ
3308 Mitthoeffer Rd, Indianapolis, IN 46235, USAAbout
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Added by Jopie, at 20 December 2016
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11 Reviews
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23 November 2017
I enjoy working here. It has the typical struggles of any business but the upside outweighs the down.
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04 October 2017
Gave clerk shoe in hand to go and pull the shoes I wanted..Got home not the shoes I wanted not even close. Called manager "Matt" ytold not their procedure to check if correctThat's customer service????
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25 September 2017
INTENTIONAL SCAM ARTISTS!!! DO NOT USE CREDIT/DEBIT CARDS AT THEIR STORES. I went to buy shoes for my son last month. During the transaction, the cashier said "You will receive a free six month subscription to Sports Illustrated with this purchase". I shrugged my shoulders and said "ok" and went about my day. Within a week, I began to receive Sports Illustrated Kids magazines (my sons are adultsno kids in my house) as well as Sports Illustrated magazines. Then about six weeks after shopping at Finish Line, my credit card company notified me (via fraud alert) that Time Warner magazines (Sports Illustrated) are trying to charge me $26.63 for a magazine subscription. I called the number to Time Warner who said that it is for the SI Kids subscription, which I NEVER asked for.
So this 'company' shared my credit card information with a third party (never authorized such) who just took the liberty to begin charging on my credit card without my consent. Why would a company do this? This is VERY, VERY shady. I called and spoke with an assistant manager who said the cashiers are supposed to tell you that you will be charged (NEVER EVER did). So obviously, they are taught and trained to lie to customers. I asked to speak to the store manager Lauren, who was too chicken to call me back. This is despicable behavior. You trust someone when you purchase something and they charge things on your credit card without your consent or knowledge. I will never, ever, shop their again. I actually am fearful of who else they may share my information with.
And, by the way, if you do a quick google search you will find that there have been thousands of complaints dating back a decade, but obviously they don't care enough to protect their customers. They need to sneak things onto your credit cards to make money. Thank goodness Chase called me and alerted me right away (they know it's a common scam) so I can have the charges disputed and reversed.response / report this review -
22 September 2017
Arrogant pretentious staff at front office. You get the feeling that you're in some kind of concentration camp. The front desk seems to be in area for upper management administrative assistants to gather and gossip. To the extent that it makes it difficult to break through the gauntlet to get information. Very very pretentious.
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09 August 2017
Even with the back to school crowd they were excellent with customer service and had the sizes we needed
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07 August 2017
I order two pairs of shoes on 07/18/2017. I received the order on 07/24/2017. One of the pairs had two right shoes. I contacted the company via email and was sent a return shipping label. The representative asked if I wanted a replacement order or refund. I responded to the email stating I'd like a replacement. On 07/26/2017 I used the label to send the mismatch pair via UPS. On the same day I received another email with conflicting information stating I would receive a replacement once my return was received and also that a replacement had already been sent and I should receive it within 4-6 days. Because of the confliction, I emailed back stating I would rather have a refund. A "Clarence" responded stating it was too late because the shoes had already been processed and expedited. On 08/01/2017 I verified with UPS that the mismatch pair had been received by Finishline. I received no confirmation from Finishline that this was the case. On 08/04/2017 I emailed again stating the replacement order had still not arrive. I received no response. I emailed yet again on 08/06/2017 requesting a response from customer service. That same day a "Sheila P" responded stating the mismatch pair I sent back was received on 08/01/2017 but the replacement order was still in "processing status". Her exact wording is as follows, "Please be informed that it may take within 4 to 6 business days for Rush Shipping via UPS. The fastest that the replacement order fulfilled, it will ship via 2nd day air shipping." Once again, the information is conflicting and confusing. I have now been lied to three times by the company and feel that I am being scammed. I have attempted calling as well, but am put on hold while they "search for my order" only to be hung up on. After reading other reviews and complaints, I have discovered that many many others have experienced this same type of circling around customer service.
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14 March 2017
I ordered shoes in the store on 2/28/2017, a week later I get email stating that shoes are out of stock. Went to store to receive my refund and they informed me that I have to call customer service. From there I have been talked to rudely placed on several long holds, asked to be connected to supervisors and was not able to speak with anyone. I have not yet received my money and or product. They sent a check out to a wrong address. Had I not called would have never known that I was suppose to get a check refund. The item ordered was my sons birthday gift. I have no gift or money to replace my sons gift. Very dissatisfied with Finishline customer service policy and refund policy that i was not made aware of when i ordered items in the store, and will not be a returning customer.
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09 March 2017
I would leave zero stars if I could. I have had nothing but problems with this company since I began shopping there less than a year ago. In store most of there employees had a ton of attitude and seemed annoyed to answer questions or help me at all. I bought a pair of shoes through them and tried to returned them less than 24 hrs later with the receipt after finding the pair I really wanted at a different Finishline that had an employee that actually helped me. They tried to tell me that I had worn them outside and not just around my carpeted living room and they couldn't be returned. After fighting them on the issue I finally received store credit but it wasn't even from the store I purchased them from. The second store let me return them knowing I had bought the other shoes since the first store lied and told me they didn't have what I wanted at any Finishline. They were just to lazy to put it in the computer and look. Months later I purchased some insoles online (the only ones I found that help). I had a $10 gift certificate Finishline sent me for my birthday but when I entered it into the order it just kept telling me it was no longer valid(it was and yes I rechecked the #). It was late in the evening and I really needed the insoles asap so I bit the bullet and purchased them with out the $10 off but I wasn't thrilled. After entering all my info I placed my order and took a screenshot of the final page telling me my order #, the product ordered, the date I would be receiving the insoles and Note containing my email address saying I would receive an email once the insoles shipped. 8 days later I looked up my order # on the Finishline website to see where they were in transit and it told me there was no order # matching what I had. After talking to customer service through email and on the phone the only answer I got was that my order didn't go through but they couldn't tell me why. All my info was correct and I had the $. They couldn't even find anything matching my order # or anything on my account(and I'm a reward member). They told me if I didn't get a confirmation email then my order didn't go through when I clearly have the screenshot telling me it did. I asked why I didn't even receive an email telling me there had been a problem with my order and they just kept telling me I never had an order. I got nowhere and now am contacting corporate. For such a large EXPENSIVE company they don't seem to be able to figure things out. Considering it's not my first problem with the company and I see several negative reviews I'm not sure how they are even still in business if this is how they do it.
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12 February 2017
I contacted corporate 4 times about how I was treated at the Elyria Oh store. I never got a call back from the regional manager I called back to speak to someone in a higher position and every time was told someone would contact me. I have been trying for about 3 weeks. Poor customer service from corporate office. One time I was put on hold for nearly 15min. While they checked on a contact for me and then they eventually hung up my call. Who wouldn't get frustrated. It's all ok when you are spending your money but other than that they don't care anything about you. Do yourself a favor and shop at another sporting goods store.
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27 December 2016
The WORST customer service EVER. Ordered a PAIR of sneakers for my daughter, paid for expediting shipping, received 1 shoe. Called and was told the other shoe would be sent via next day mail. 6 days later no shoe and no one can tell me where it is. Store managers refused to give me a tracking number to try and track it myself. Got the run around from customer service and the store managers. I was given a refund to "satisfy" me.
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27 December 2016
I ordered an e-gift card as a Xmas gift. Received conformation. Several hours later received an email stating they are unable to complete the transaction. I checked my bank account and there is the money pending. Called the joke of customer service. 1st I had to call another number(which she gave me the wrong number) to get to the gift card number to call. I wanted to either get the gift card or have them release the hold of my $100. All i got was an insecure apology; and she kept repeating it will take 3-5 business days to refund my money. Obviously I have no card or money. What the rep suggested was to go buy another card while I'm waiting for the refund. Now they will have $200. Not acceptable. She would not give me a manager or give me the corp number. Then she hung up on me. Called the other cust service number again. He would not give me the corp number. Then he hung up for me. Never, never again will I shop at this place. I understand why the ratings at all rating business is so low.
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