About
Location :
Added by Jopie, at 29 September 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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21 December 2017
I like the set up of the store - tables designated to sell the various Apple wares with a sales rep to help those around the table in turn. Unfortunately, there are times when customers arrive who make it their life's sole passion to monopolize the time of their salesperson (and by extension of all those in line waiting to talk to the same sales person). During a recent visit, 20 minutes having elapsed watching one of these socially starved customers ask every question about a particular smart watch just shy of inquiring about the blood type of the fellow who attached the winding knob, I had plenty of time to notice several red apple shirted employees lingering along the side walls with noses in their phones not making any attempt to help our verbally hijacked sales person by offering to assist the next in line. I found this even more baffling because this was a few days before Christmas and the crowd seemed especially numerous. I got the impression that we as customers were there at the pleasure of the salesfolk and not the other way around, and that if the customers wanted their valuable assistance, the customer would darned well wait for it. The folks at this store really need find a better system than the current have-everyone-wait-for-one-salesman-while-several-other-free-employees stand-on-the-side-and-watch-their-phones method they're going with now.
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13 December 2017
I was taken care of very quickly. My Apple rep Amanda was very knowledgeable and super efficient. She was taking care of 2 customers at a time, talk about multi-tasking. It also helps when workers are nice and have a great personality. I would have no hesitation in going back if/when needed.
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07 December 2017
This place is full of incompetent hipsters. I brought my broken (hardware broken) iPhone 7 into this store and was being helped by a clown by the name of Zach. He was more worried about what was going on around him then helping us. When i asked him a question he would look at me like he was confused about where he was or what his name was. I told him he was arrogant, and he pouted and ran off and told his manager that i was calling him names (big crybaby). when his manager Caleb Haughee came over he instantly accused me of name calling. When i told him the issue he pretty much told me since i was JUST out of warranty he couldn't/wouldn't help me. I asked him if apple only makes phones to last a year and he looked at me like a dear in the headlights, maybe because he was a soul less ginger (i'm a ginger also). I left the store and called apple, told them what happened with the phone, and what do you know.they are sending me a replacement at no cost. He said that store manager must hate his job (if i was 45 years old and worked with a bunch of man bun skinny jean wearing millennials, i would probably hate life also). I will urge anyone to just call Apple instead of visiting this store in Westlake, Ohio.
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17 November 2017
Mixed feeling about this place. There’s one time I got there and bought an Apple Watch and was “hosted” nicely. One other time I went there but no one really helped out and asked what I want meanwhile people just standing there talking to each other, I do not know why. This circumstance looked arrogant and snobbish to me as I did not wear fancy jewelries, use latest iPhone and drive a Maserati? Or because of me being an Asian? I do not know. Plus, don’t ever expect you can get any latest iPhone there, they have nothing, not even the watch band that my dad and I want.
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10 October 2017
Not a long wait. Very helpful. I am not technical person, but they were very patient.😄 Great service.
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12 September 2017
Great customer service Moe was great from start to finish helped us choose the right computer with out over spending.
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08 August 2017
Its Gorgeous out here! Variety in places to shop, Clean, Happy. Whether you want to go out to eat, shop, just walk, great scenery. Lots of nice people!
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05 August 2017
I hate this place. I will never come back to this place. You can't park by the store you're going into you have to drive around people walking everywhere this place is horrible if it rains you got to walk from store to store in the rain or the cold I would never come back here if my life depended on it
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20 July 2017
Quick and friendly staff. I was concerned with having to set up an appointment for another day to get my phone repaired, and even more so when being sent from one side of the store to another to wait, then another part of the store again. However, they moved with urgency, testing the damaged device and ultimately repairing it under warranty. I did need to wait a couple days for the new screen and digitizer to come in, though, since they did not have any in stock. That was the only unfortunate part of my first direct experience with Apple staff after using their products for many years.
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29 May 2017
Outstanding customer service!! My daughter and I had an appointment, got there 10 minutes early and they took care of us right away we interacted with 5 different employees and every one was amazing 😊we will definitely be back to Crocker for all our apple business! You guys rock!!!!
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19 April 2017
My phone wouldn't update, they tried to force it to, but didn't work. Had to have a hard restart to get it back working, and everyone was very helpful. Thanks!
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07 January 2017
Bought an Apple Watch in December and had to have Apple figure out why the Watch is freezing and self rebooting. A Watch I only wear for 2-3 hours a day.
If this is an on going problem, why continue to sell this item. Apple you are losing your rep very fast. I have not received my Watch and it's now 2 weeks; I was told 5 days max. Apple a billion day company, and an excuse of the holidays is not a very good excuse for the delay, considering Apple knowing the Watch would be a good seller during the holiday; why wasn't the right personal on hand for these problems. Billion dollar company smh.
For the last 2 years, Apples service and detail to software has failed me many times; I have been to the Apple Store for problem at least 50 times in the last 5 years.
Updates, if any are slow!
This is and will be my last Apple product for my family.
This will be my last Apple product for my family.response / report this review -
01 December 2016
It seems time is no object with the staff at this facility. They take whatever time is needed to resolve a problem. They insure you are completely satisfied before you leave. And they don't try to sell you on any products. It seems their attitude is the product sells itself, their purpose is to fix problems, demonstrate, or educate.
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06 October 2016
Got my iPhone 7 plus six days ago and it has been having issues the entire time. I called ahead and was told if I came into the store since it was within my warranty I would be given a new phone. They set me up with an appointment and I waited two hours then went at the scheduled time. Got there and didn't have to wait long but once a girl was helping me all she did was run diagnostics on my phone and go talk to some blonde guy. She then came back and told me it was a software issue and the only way they could give me a new phone was if I erased everything off of my phone, started fresh, and if it happened again I would get a new one. I could have done that at home and there's nothing I could have done to cause an issue with this brand new phone. So I wasted my time driving 40 minutes away from home to be told I couldn't get a replacement phone even though I verified I could before even agreeing to make an appointment. Absolutely pathetic that they send me a screwed up phone but treat me like it's my fault it's glitching like that
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