About
Location :
Added by Jopie, at 10 March 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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21 November 2017
I scheduled an appointment to get my iPhone 7+ screen replaced as I had cracked it. My appointment was scheduled for 5:40pm on a Saturday. I was helped promptly when I arrived and they took down my information for the repair at which point I was informed it would be about a 3 hour wait for the screen to be fixed! Spending 3 hours waiting around in the mall on a Saturday night is not ideal for me, so I decided to hold onto my phone and drop it off Sunday morning at 11am when they opened as the Apple associate suggested to me as it would be a quicker repair. It still took 1.5hours for them to fix my phone on Sunday sadly. The repair was completed appropriately and my phone works as it should, but I was disappointing about the wait times. I think they should have it mentioned when you schedule your appointment that it could take upwards of 3 hours to get it repaired if you pick a time later in the day; had I known of the possible delay I would have chosen a day/time that was right after they opened.
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17 November 2017
went into the store at 11:45 am bit of a crowd in the store to be fair.about 20 associates in the store half standing around. Wife is there to buy an Apple I Phone. Notice some of the associates that are standing around are getting items for the sales people. So, wait patiently for service. Look at the phones while we are waiting. No one even says hi left store at 12:12 pm when 2 other customers walked in and where given service before we where. Lady looked like she was one of the people fetching product and had been standing within 10 feet of us for the last 10 minutes helps the second customer in that came in after us. WORST EXPERIENCE EVER WILL NEVER RETURN TO THIS STORE. Run away and go elsewhere these folks would be fired even working at McDonald's.
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03 November 2017
Extremely rude I think these people are robots 🤖 when purchasing my 1500 dollar Mac Pro the guy did not give any detailed explanation about the product also I had to find out that I had to buy a additional cord to use for USB port because the new Mac pros don’t come with USB ports built in 😑. They look 👀 at u as if u were a zombie talking another language if Steve Jobs was still all Be I don’t think he would be happy to hear how is customers are being treated. God rest his soul because he invented a amazing product.
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19 October 2017
I like the location of the store. It's in a nice outdoor, California style mall. Every time I've been here over the last several years, I've had very good service from mostly very knowledgeable people. When I ran into someone that wasn't able to answer my question, I was always moved up the food chain and got the answer that allowed me to solve whatever issue I had in the first place.
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02 October 2017
Simply put I love there product. I have not had any issues with the place at all
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29 September 2017
just make personal better for clients. 4 of 5 Job done, presents none. see you again soon, hope for 5
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29 September 2017
Apple: Do you have an appointment?
Me: no.
Apple what device do you have?
Me: Laptop.
We're booked till 2 days from now.
Sorry apple, hopefully next time I can guess when my device is going to break and have and appointment ready so that at least you can show some interest on helping me out.
In their defense though, I wasn't expecting anything more from them.response / report this review -
20 August 2017
Helped us pick out just the right iPhone. Patiently answered all our questions.
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08 August 2017
Excellent customer service! I had an appointment and they got to me pretty fast even though they were super busy. I came in for a battery repair and ended up getting a replacement phone. One employee stayed with me all the way until 7 even though they close at 6 to help me set up my new phone and restore all of my data on it. He was very polite and answered all of my questions
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03 May 2017
My husband and I had an great experience with the help of Sean. We were looking at some laptops and 5 minutes later We were noticed by Sean and he helped us through the whole process and answered all pf our questions and concers he was great help. He did a great job showing us the value between the laptop and pc. We left there happy with our purchase and hoping it lasts us a lifetime.
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21 April 2017
Have consistently gotten good help & support here. The employees are friendly & knowledgable, it would just help if there were more of them as tech can get complicated & wait times can build up - understandable and it the staffs fault, they could use some scheduling or hiring support.
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02 April 2017
Very good service at this Apple location. I've been to the Quarter Apple location in Scottsdale to review my iPhone 7 with TapTic issue making a really loud noise and they couldn't find the problem, just said that was the correct behavior of the phone, but as soon as the guy handled my phone in Biltmore location he said that he knew what the issue was and right away provided a solution and got my phone fixed in one hour, really glad for being there.
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21 March 2017
everytime I go in I get amazing service - I am paitent!! That is key on the part of the customer expecting the employees to jump when you walk in is unrealistic..I have no complaints they always do an awesome job and have helped both on issues (min) and purchases - if your a grumpy customer what can I say but get over it these people have to deal with a load of issues and loads of customers and they do care! Mike your the best love seeing you when I go in your always full of great info and help so thank you!
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17 March 2017
I bought a $900.00 dollar computer two years ago and it suddenly needed a $200.00 dollar repair. Not the quality I would expect from Apple. Also, it was impossible to get anyone on the phone line. Literally wait times of 20, 30 minutes just to ask a simple question. Apple generally makes superior products, but if there was a good substitute I would switch in a heartbeat.
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