“We have had both a 2010 Harley Trike and a 2015 Harley Ultra Limited. Was provided with itemized bill that seemed price wise to be consistent with what you would expect-tire replacement, oil change, scheduled maintenance. Got an estimate on a upgraded exhaust system on the Ultra Limited. Wish list item! All good experiences.”
My first contact with Arrowhead Harley Davidson was to send a request for a quote on a bike I liked. Brad Topper called me within 20 minutes of sending the request and provided the most amazing experience in buying a Harley Davidson. He was professional in all his dealings, responded to questions quickly and made the entire transaction of trade-in to purchase a great experience. I highly recommend this dealership!!
This was my first visit to Arrowhead Harley and I cannot begin to say near enough about the employees and Admin staff. George at the parts counter was amazing, so helpful. Surely an 11 on the 1-10 scale. Then Jerry and Matt jumped in and searched and searched to help George and I find an answer about my tachometer wire on my 03 FLSTC. They printed me diagrams, went and even looked at my biketwice! Then these helpful son of a guns gave me a few more resources for seats, paint and maintenance requirements etc. What an amazingly wonderful group of men and women. To Eric the GM, you have some of the best personalities / employees helping us bike owners. Even the girls in clothing and accessories were there for questions. It was a great experience I can't tell you how pleased I was when I left. I felt like I was a member of the family. Thank you all for making my drop-in a great experience! Sincerely, George Petru
Salesman Brad and Manager Rob were amazing. They helped me get a bike as a surprise for my kid. They made the process smoothly and comfortable. My kid enjoys his new bike and they welcomed him to the Harley Family. Thank you guys.
Jeremy Tan as always came through for me, Got my bike in short notice and I got it back the next day,and under estimate, when I called to let him know I was on the way(1.5 hour out) and asked if he could work me in for a all three oil change, he worked it in, only had to wait an extra half hour.
The whole staff is always friendly and professional. Kudos to George and Jerry in parts. they are a great help.
George at the parts counter was very helpful. I am new to Harley-Davidson motors so I had several questions. George was very patient and understanding. I talked with him for 15 or 20 minutes and in that time it felt more like I was a friends than a customer.
“Service dept has always been top notch and take care of everything I need done. Explain to service writer Brian a possible issue and he knows what it is. Have never lost any riding time with this team.”
These guys have THE BEST customer service I've experienced in a long time. I want to thank Dude, my sales guy for helping me choose a motorcycle to fit my needs and explaining details about the bike. Rob Slagle, the Sales Manager for explaining the numbers, the warranty and just other great products that Harley offered me. He was professional, very nice and answered all my questions even if I had to go back and ask more questions. Ha, Ha! Also, Jon with no "H" Valentine, the finance guy. He made the process easy and painless. On top of that, he entertained me while I was signing my documents. It was a great EXPERIENCE with everyone there. Thank you!!!
i have been in several different Harley Stores through out the states, and by far this is the best I have seen. The selection of clothing is outstanding & service department and sales department were outstanding as well, the ladies in the clothing area that was there on Saturday 5-6-17 were very friendly. I am the type of person who doesn't like to be pushed in a purchase and NOT ONE of the ladies did that, they allowed me to shop and if i had questions, they were there to help. And with a smile. The staff there is outstanding Job Well done
Daniel and Liz were awesome. Such great help they are a pleasure to deal with.
Big shout out to Alex and Brian for allowing my bike to ship from
Chicago to your dealership. Aroowhead Harley will be my Dealer now that I am in AZ
Thanks so Much.
The ladies back including are very helpful very friendly and they do an excellent job. I've dealt with almost all of them and I appreciate what they do and how hard they work. I have also had experience with the Service Department and Zach is extremely knowledgeable and easy to work with.
“I am very impressed with the level of outstanding service provided to me by Zach. He always greets me by name from day one. He continues to deliver the utmost of professional service and his knowledge is second to none. Because of Zach when I'm ready I will purchase my second bike from Arrowhead. Arrowhead Harley Davidson Service Dept cannot be beat by any of the other Harley Dealerships in Phoenix. Please pass along this message to Zach for me and let him know how much he is a value to me as a customer. Thanks Zach!!”
My husband and I both have had wonderful even fun times buying from Arrowhead Harley. Our salesman, Chris Philips knows us by name and always says Hello. We were treated with respect and enjoyed our experiences. Nick in Service is Awesome, he goes that extra mile for his customers. He helped me purchase the right pipes to get the sound I wanted. Jon and Zarron in finance were great too. We even laughed and had a great time while signing finance documents. And the points and intensive are the way to go to get Harley merchandise at the best price. Tonya in the clothing department is very helpful, she went beyond what a type saleswoman does when I bought my Harley jacket. And the Harley credit card is the best. 0% interest for 12months then it goes to 3.25%!!!!! We are enjoying our new rides and will definitely purchase from Arrowhead again. Thanks to all !!