About
Location :
Added by Jopie, at 23 February 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
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14 Reviews
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29 December 2017
I give them 0 stars! We waited 3 hours to be seen, we get a call that they are ready for us and have 15 minutes to get to the store less then 10 minutes they said they had moved on to someone else I proceeded to store, getting there before my 15 minutes were up explained my situation then they tell us that i have to wait another 35 minutes because techs are in a meeting the gentle we talked to wasn't very help and had an attitude so he sent us to Christy the manager and before we even got over to her she gave us an unprofessional look and had an attitude she said if I didn't change my attitude which i didn't have she wasn't going to help us so she stopped talking to me and talked to my aunt. Very unprofessional with how the situation was dealt with costumer
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27 December 2017
When they want to sell u a item, they are the fastest on ripping u off and getting u out of the store, when it comes to checking a device for u there are always waiting times for that and don’t even give a F. about your time or money then
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11 December 2017
Very disappointed!! This store refused to honor the Apple Support email pricing I was given by APPLE - They kept saying "we are a retail store and we can't honor the pricing the APPLE support people gave you" EVEN THOUGH I brought the email and they contacted them and confirmed the email and the information in it. VERY SAD!!
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19 November 2017
Went in the other day with a rather technical issue and to pick up a product. The staff was insanely friendly and very genuine. I happened to have been on crutches at the time because of a broke leg and they asked me how it happened and would talk with me and cut up. One of the staff had also had a similar recovery so we commiserated. They were able to cross that awkward barrier of customer and employee and made the trip personal but also productive. They had answers for all my questions. They also had a ton of staff so wait times were low and there were plenty of people to help (on a Tuesday around lunch time).
I know some people will mark down the store for the price of the products or availability or something like that. Frankly though, you go into Apple because you want Apple. The staff here aren't responsible for pricing or product availability. All they can do it help you when you come in, solve your problems and have excellent customer service. That's why I gave them 5*. That doesn't mean you can't find some products cheaper elsewhere, sometimes you can. And when I told them I would purchase a product accessory from another supplier, they were totally cool with that.
All in all, I had a great experience and look forward to going back.response / report this review -
17 November 2017
I have never received better customer service than I did at the Apple store in Augusta, GA. My husband and I purchased our iphones from here and it was such a smooth, easy process. More importantly, I made an appointment with the Genius bar because my MacBook Pro appeared to have completely died along with all of my data. Within 2.5 hours, the Apple Tech team identified the issue, fixed my computer, and restored all of my data. I cannot thank them enough!
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01 November 2017
Great service! Real knowledgeable and professional personnel. Lovely people.
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02 October 2017
I had to bring my macbook air in for repair, the wait wasn't too bad, way better than last time. The Genius Bar employee, John, was very helpful and quick to diagnose the issue. Overall, the wait can be long, but the employees were great to work with.
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31 August 2017
This store is always busy and if you try to get technical support at the tech bar it is a joke. My daughter has been back and fourth with trying to get her phone replace because it is under warranty. I have personally have a Samsung note that I love I regret getting this phone for her.
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15 July 2017
Love the team in this store!! The manager Kristy is so helpful and always greets you with a smile. I have made several purchases here, and I'm always satisfied when I leave. Thanks Kristy for leading such a great team.
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26 June 2017
I loved this place because we received quick, courteous and friendly service. We went in for support with my daughter's iPod and was out quickly. What I did not like was trying to establish who we were supposed to check in with. There were many workers there with tablets but no one came to us to ask if we needed help. I actually walked until I found someone and then he pointed me to the right person. This place is always super busy but there should be more organization to the check-in process.
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19 June 2017
Okay although they were friendly, they are not compliant. Apple is nothing but a bunch of scam artist as I recently figured out bc of a brand new phone I bought that had a factory defect, as they tried to tell me it was my fault, they were no help at all and tried as best they could to purchase a brand new 400$ phone. When it seems to be an easy fix.
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16 June 2017
Duane "Apple Genius" is the real deal! His expertise and professionalism is why Apple is lucky to have him as a member of their team.
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06 June 2017
Told us the same thing twice for bad apple I phone 7. Still not working right. Google phones are better.
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02 March 2017
Staff is extremely helpful and very knowledgeable about their product. I've had a Samsung phone for years and made the swap back to apple and couldn't be any happier. The way they treat their customers/possible customers is wonderful, I was skeptical at first but after being met with a warm welcome and a plethora of information about their device it was an easy decision.
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