Name: Augusta Regional Airport
Address: 1501 Aviation Way, Augusta, GA 30906, USA, US
Telephone: +1 706-798-3236

Augusta Regional Airport is an airport, located at 1501 Aviation Way, Augusta, GA 30906, USA. They can be contacted via phone at +1 706-798-3236, visit their website www.flyags.com for more detailed information.

Location :

1501 Aviation Way, Augusta, GA 30906, USA

Contacts :

Added by Jopie, at 27 March 2017

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Courtney Rodgers

21 December 2017

I fly fairly regularly and this is the worst airport! I picked it because of the prices and proximity to Columbia, SC, but I always regret my decision. The first time I flew through here, it took FOREVER to get my bags. We were the only plane there at the time. Unacceptable. Last night I flew in and my bags didn't make it on my connecting flight. I understand that things like that happen from time to time. However, the lack of staff to help folks with their baggage was unacceptable. Many people were waiting on someone to attend to them and we had to go to the ticketing counter just to be helped. Later, there were no attendants to be found anywhere in the airport (this goes for both Delta and American), so folks were just waiting to be helped. I've NEVER been to an airport where there isn't any staff there to help!! Won't be flying here again.
Anthony Gopar

01 December 2017

Beautiful airport small and cozy. Great staff love their Christmas decorations
Asheton Ryan

20 November 2017

I will forever regret not getting this lady's name that works at the Delta Baggage Check Counter - She's a short 30-40s African-American lady with the braided hair, beads, and glasses. She was wearing a red polo and black pants. I just wanted to say thank you!

I had booked my flight over a month in advance to see family in Chicago. AGS>ORD was the cheapest option. I tracked flights for over 2 weeks made my choice with to fly with Delta once again and it was done.

I had been in the hiring process with South Carolina Highway Patrol since March, I was fortunate enough to get a conditional job offer and had 4 doctor related appointments and a drug test all in the same day at different locations before I flew out at 6pm and I had a 1.5 hr drive to AGS from NE Columbia.

Everything had gone according to plan even buying a new one-way ticket because I had to cut my trip short because of job-related engagements. Delta Support couldn’t move my ticket I had already bought without it costing more than buying a new flight altogether. So I spent another $170 for a one-way.

So I make it to all my appointments submit my paperwork via email, walk out the door and drive to AGS. I am walking into the airport checking my e-mail for flight information and see I have an email from my SCHP Recruiter saying a medical form wasn’t signed on their SCDPS letterhead and they need it transferred from the doctor's office paperwork to their letterhead.

All of my paperwork had to be turned in and completed while I was going to be out of town so I had to get this resolved before I flew out. Doctor’s Office wouldn’t let my emergency/record contact bring the paper in because they were transcribing to a piece of paper that wasn’t theirs.

So I went to the baggage ticket counter and was just going to see what could be done and how much it was going to cost me before making a 1.5hr drive back home to run to the doctor's office.

The lady that helped me was so kind and understanding, I literally told her I have just gotten a conditional job offer had a ton of appointments today, a paper wasn’t signed at one of the doctor's offices and I'm going to miss this flight, what can be done?

She moved my flight to the first plane out of my home airport in Columbia, moved my return flight from my original ticket to the desired return date of the one-way ticket I purchased earlier in the week. Refunded my one-way ticket in full and also picked me the best seats I could ask for I literally did not change a seat via Delta App once.

I have flown Delta in the past, never had an issue with them, but I can say without a doubt this was the most pleasurable customer service experience I have ever had. It had been a long day a lot of driving and I was spent. She was caring, sympathetic, and compassionate a fantastic employee and I will fly Delta over any other airline until I have kids cause then it's just expensive.
Stephanie Benton

24 October 2017

Small and quaint. Clean. Friendly agents at check-in. No TSA precheck. Nicer than most small town airports.
Sarah Davis

12 October 2017

I fly out of this airport every other week and week it is obvious that the management of this airport continues to deteriorate. The TSA lines are probably the slowest in the nation. The TSA agents have no regard for passengers and function at a ridiculously slow pace. One time they had the same person who was running the conveyor belt also inspecting bags. Today 20 of us missed our flight due to the painfully slow process. It is increasingly more and more difficult to support this airport.
Peter Franz

10 October 2017

Steer clear of Augusta airport! TSA is always understaffed which will result in you missing your flights. On this day, TSS did not offer pre-check. There is also no cooperation between TSA and the Airlines, despite all working in the same airport. Your time is better utilized by driving to Atlanta or Charlotte and departing from there.
Rivers Baldridge Jr.

26 August 2017

I have been flying over fifty years in small and large airports and know a little about service and a lot about ambiance. Measure other airports against this one! They have a military lounge.
Matt Grimaldi

05 July 2017

This is by far the most unreliable airport I've ever flown through in my entire life. I've never had a flight leave on time, almost always experience a lengthy delay, and tonight, even had to re-book a flight for the following day. It is safe to say I will never fly out of Augusta again.
Andrew Bishop

12 June 2017

When we rolled up to the terminal, DeAondre provided, hands down, the best service I've ever gotten at an airport. Traveling with kids ain't easy and he was both very friendly and helpful. The rest of the staff was helpful as well!
Joseph Taylor

12 June 2017

Good place to fly out of better than going to Columbia South Carolina to avoid the hassle
Christopher Moloney

26 May 2017

NICE and easy to navigate, AGS has fast security, quick baggage claim and many ground transportation options. This airport is crazy busy in March and April for the Masters, but otherwise is a fast and easy trip. The airport is regional and not an airport for connections, so the bar and restaurant options are rather limited. That said, my server and bartender were very friendly and I enjoyed everything more than most airports. The gift shop is small, but has what you need. If you fly here from Atlanta or Charlotte, be sure to check your options and always take the larger aircraft options (e.g. Delta's MD-88). The smaller jets may mean you walk on the tarmac, which is OK if the weather is nice.

PROS:
- EASY to get around
- FRIENDLY staff, which is very rare and a charm about Augusta
- FAST service and bags
- You are in AUGUSTA-Golf capital of the U.S. (be sure to play)
- Lots of rental car options that are easy and close by
- Uber picks up RIGHT to the curb
- Easy pick-up and drop off
- I heard the Military Lounge (USO) is nice for the size of the airport
- American Airlines and Delta have frequent flights in and out

CONS:
- Some people say there are often delays into Atlanta or Charlotte--both of which are super-busy airports. I have not had a delay on my 5 flights so far.
- Small restaurant outside of security has limited hours
- Airport is nice, but a bit dated. Don't come here early to hang out
- No covered parking. I hate to leave my car in the sun or weather for days, so I always have to Uber here, which is OK, but worth noting
- This is a regional airport, so your main options are to go to Atlanta on Delta or Charlotte on American. Not much to do here.
- AVOID the smaller planes. They are not comfortable, MUCH more likely to get delayed, cramped and you feel the turbulence. When you book on AA or Delta--look at the aircraft size and type. This will have a big impact on your experience. My preferred flights into Augusta are on Delta and the MD-88, which has Comfort+ and First Class for very reasonable prices. Flight to or from Atlanta or Charlotte are very short under 30 min.

All in all, this airport serves a city the metro area of Augusta (about 600,000 people) well. Many people drive to Atlanta or Charlotte. But this airport is good if you have business here, come to golf or are on a tight schedule and do not want to drive to Atlanta (bad traffic), Charlotte or Columbia, S.C. I will use this airport a lot.
Rivers Baldridge Jr.

03 April 2017

I have been flying over fifty years in small and large airports and know a little about service and a lot about ambiance. Measure other airports against this one!