Absolutely horrible place and horrible experience. We went in to get our first family pet, a rabbit! And after a few hours and a few hundred dollars we got our new pet Lola the bunny! Well a month later Lola is pregnant and had 7 babies. I called the manager and asked to speak with a manager. Al I got was the girl who sold us the rabbit. She didn’t apologize and just said oh well I didn’t know she was pregnant or we wouldn’t have sold her. NOW on my paper work from them it says she’s spayed. I called and asked and the girl Danielle said she was spayed. When I asked again after finding out she was pregnant she said she never told us that. A flat out lie! She looked at my fiancée and said I’m 90% sure she’s spayed. Nope. And when I asked why you sold a pregnant bunny I didn’t get a clear response. no manger wanted to talk to me because they knew it was there mistake. All I got offered was a 20% discount on purchases, the same discount employees get and that same discount we got when we purchased her. This place is a joke. Clearly management couldn’t care less and they are about profit. Now we have 7 baby bunnies in a small apt and gotta buy more food, more stuff to raise them. And all I got was a big FU from animart. I would stay away from this place.
Nice friendly lady at the fish department. Kept asking me if I needed help. Beautiful fishes and birds. Friendly staff.
We have a well established 110 gal tank at our office with a fifteen year-old Tomato Clown.and a 14-inch ten year-old carpet anemone. I only mention this as a means of establishing that we are somewhat experienced fish keepers.
After a 3-year hiatus we decided to add some new residents to our tank. We went to Animart and selected an Orange Tail Butterfly and a Coral Beauty. They both died within 2 weeks of a parasite, which also infected our clown. We treated the tank with a common anti-parasitic, but it was absolutely heartbreaking to watch the progression of the disease from one fish to the next.
The clown struggled for about 10 days, and finally shrugged it off.but she had little spots all over, was lethargic, fins looked haggard, and her eyes were milky. We thought she was a goner.
I cannot tell you with 100% certainty that it Animart was the source.but given all the above information, I am at a loss as to how else our tank got infected. We will not be shopping there anymore.
I can only speak for the fish section, but the employees really know what they are talking about and truly do their best to help you out. The prices on the fish are high, especially for only a 48 hour warranty, but I don't know any stores with a selection as good. They have a lot in their store, it's fun to shop at, and the employees are kind and helpful. I would certainly recommend shopping here.
Use to be comparable to living art aquarium on fish species. But from the last two years, the fish quality has gone down. No fish that really stands out anymore. Same boring expensive fish months after months. But they sometimes carry better supplies at better prices to the other local stores here in Madison. Hours not so great because they closed at 8:00 pm. I give it 4 star because their isn’t a lot of fish store here in Madison. The fun part about here in Madison is driving from pet stores to stores and always checking what’s new and interesting these stores have. The bad is that every store here in Madison opens until 9 and this one closes at 8.
Nice variety, spacious facility, and puppy time all day long!🐕
Great place to wash your dog. The price is very reasonable.
Everything under the sun here for pets and their owners. Lots of foods, products, and names I've never heard of in 50+ years of owning pets. Cute adoptions too. Prices a little high but you are getting quality products and service here. I'll definitely be back. Thanks, Animart!
Just dealt with tom michel, the guy was very knowledgeable and helped my girlfriend, who had 10,000 questions about cat products, through the entire process of buying cat harnesses and changing the food dish. Great experience, would def ask for him by name again.
It's a relatively small store, but it's clean and bright and inviting.
Recently bought a puppy and went in to get everything from food to toys. The staff was so helpful! They basically walked me around the store answering all of my questions and suggesting the best products for my puppy. There was never any pressure to buy the items they were suggesting. The staff is knowledgeable and they truly care! Donut and I will definitely be back!
Very nice store. Clean great staff and a large variety of supplies for all kinds of pets.
It was wonderful. Very helpful Staff. Wonderful atmosphere! Great products. One of the best pet stores I have ever been to.
I got my daghter a hamster and the 2 weeks later it dyed same with all of her other birds that she has gotten there and the don't give refunds ,but the pet store is very nice store the animals look very happy and excited to find a home
The best petstore you can find! I bought two adorable albino dumbo rats here. The staff were incredibly kind and helpful, and all the products are great yet inexpensive. It's a really great store with a great atmosphere.
Only complaint would be how the rats and other animals were held before purchase Their conditions were cramped, especially with the rats who need a lot of space. But the habitats were a lot better than those at PetSmart and PetCo.
But yeah! It's a great store!
Be careful buying fish here. I have several aquariums and do not recommend the fish at animart. The have a 30-40% die off rate in the first 72 hours that I have personally experienced over the last several years. Also the last 2 times I purchased fresh water fish from Animart they brought ick into my large tank and killed off most of my established fish.
Asked the lady at front counter for some advice about switching over to different kibble for my puppy since he's having problems with eating after he had canned food and kibble mixed. She seems like she didn't want to help and didn't advisee me to any other kibble product. She seemed bothered. So I went to look around for about 10 min until I saw another worker I quick asked her and she was much more helpful. She advised me to a good brand and I bout eveything she suggested. All I needed was help deciding what's a good brand to go with. Definitely needs more staff training. Thanks to that young lady that helped me cause I would have been in there reading and clueless of what to get.
I recently was given a fish tank with a few fish, which I quickly escalated to couple dozen. I was having some fish die every week. Until I learned how to properly take care of my fish thanks to the outstanding service at this store. In addition Animart takes better care of their fish than Pet Smart. From now on I am buying my fish from Animart, since their fish are doing outstanding and actually thrive healthy in my tank. In addition, the staff was very knowledgeable of how to take care and give great advice. I never have gone in to that store and dealt with anyone that didn't want to help me solve my needs. Outstanding staff, and quality products. I highly recommend this store to those who want to have their pets take well care of.