They have been very helpful and compassionate with our 3 day old puppy. We feel very comfortable coming here. Wish they were a regular veterinarian and not just an Emergency Service place. :)
The doctors and nurses at the hospital saved my dog's life. He was mauled by a pitbull and his insides were protruding from his stomach area in three spots. They basically put him back together - over 70 staples on a 22 pound dog. They were amazing.
These people literally make Bernie Madoff seem like a good guy. My girlfriends dog was hit by a car and I rushed him here. The moment I laid the dog down on the table he died. They asked me if I wanted them to revive him and I said yes whatever you can do. Spent the next 30 mins in the waiting room with them trying to get all my info so they could collect payment later on. These people literally had us anxiously waiting for any news while they had already known the dog was gone simply so they could get paid. After they finally tell us the dog had passed away the vet tells me that even if they did CPR or revived him he wouldn't have made it due to internal damages.
So after this I goto the counter to see what next steps were. Was not really prepared for this incident. The woman tells me I owe them nearly $450 for them doing CPR (which they originally said they didn't do). Or if I want to have him cremated it would be an additional $250. I told them I did not have my wallet on me as I rushed him there as quickly as possible and I would have to come back. All they were concerned about was whether my info was correct.
I returned an hour later and at that point they wanted to charge me a $38 storage fee. A storage fee??? for going home, getting my wallet and coming back.
These people literally are horrible $450 for them doing nothing but having us anxiously waiting to see if the dog was going to make it.
They are uncompassionate, unreliable and untrustworthy. They were so worried about closing at 8:00 then tending to my dogs needs which was greatly needed. Do not go here. I only hit a star because it would not let me post.
It's expensive, but my dog got sting by a bee and they took care of him. 289.00 for intravenous Benadryl.
AES is HORRIBLE !!! When the owner responds to complaints all he says is “sorry”. He takes NO responsibility for anything !!!!
Over inflated costs. Very unpersonal. Save time and money and go somewhere else.
I had a wonderful experience in a not so wonderful situation. Long story short, my dog needed to be euthanized but the moral of the story is, Dr. McCarthy attended to my dog and is a wonderful man and veterinarian. He was extremely informative toward the dogs situation and explained every option available. Ultimately it was my choice regarding the welfare of my dog but it was comforting beyond belief to be so thoroughly informed of the situation by the doctor. I've seen dozens of vets in my lifetime with all the dogs I've had and Dr. McCarthy will go down as my favorite!!!
I recently was at Animal Emergency Service seeking stitches for a laceration on my cat's face. I was given a quote of over $1000 for what would amount to 5 stitches. When I questioned why the quote was trying to charge me for a catheter among other completely unnecessary things for a simple stitching, I was provided with a lower cost option. This essentially amounted to over $400 for them to clean my cat's wound with antimicrobial soap. I was truly disgusted in the way these people conducted themselves and their business. I would hope those who are there to help the most vulnerable, animals, would carry themselves with more dignity. This Emergency center looks to exploit desperate pet owners with vastly inflated prices for services. Do yourself a favor and do not even consider this place. Truly a shameful practice.
I haven't been here in years. Now I have a diabetic cat that if something should happen my cat sitter would want to bring close by. I would not want her to. I'd prefer West Hills 24 hr. and I will instruct her. The 2 animals I had taken there were put down. Actually, 3. Each time it was a quick assessment. 1 I understood. When your upset you want to trust butthey don't seem to want to make the pet comfortable until you can see your vet for second opinion. I also don't like they write the owner. Name please.
To be fair I have no idea of the turnover. Seems overnight staff didn't want to work that shift. Experienced or just a vet tech? Putting down is quick buck no muss no fuss.
An old dissatisfied no name customer
Really impressed with the way the staff attended to my 14- year old pug. Dr. Azagrar is wonderful. Clean office and surprisingly affordable for dealing with an emergency.
Brought our 15 yr. MinPin who was refusing to eat. Blood work and xrays determined she was anemic and had kidney and liver tumors. Dr. and vet tech explained results throughly, we decided to have her put to sleep. Very professional and helpful, made the decision a less hurtful.. Brought her home to the garden.
Took our dog here after he was bit by another dog. He ended up with 5 stitches. We later found out the wound was not properly cleaned, our dog ended up with an internal infection as well as drastic inflammation and needed emergency surgery. Avoid this place.