This hotel is a good value for the money, rooms are clean and updated. Property is clean and maintained well. Staff are competent. However, they have a couple of absurd and very counter customer service policies. They require a $100 deposit for a $50 roomso, have $150-70 available for one nights stay. That deposit is more than Hilton and other major brands. In addition, check out is at 11. Every time I stay, at 11 sharp, they beat on the door. They aren't ready to clean it, they just want you out. It's very annoying. Despite its great attributes, I will avoid going forward.
They require a $100 deposit for each child and argue or providing more than 2 towels. When I had an issue with the phone in the room, someone came to the room to unplug the phone from the wall. Stay Away!!!
Clean and basic room. Love tile floors in hotels because I feel it gets cleaned better! Huge king room, updated. Updated touch key locks. Dehumidifier in our room was great to keep it from being muggy, but we did wake up to it beeping from being full one morning. Skipped breakfast at the hotel as it was super basic and went to WaWa instead.
This hotel charges a $50 deposit to people of color. I walked in at 10:30 PM after a 3 hour drive and was treated like a second-class citizen. First, the lady assumed that my credit card was a debit card. Second, she told me that they needed to hold $50 deposit in case of incidentals. I have no problems paying for a deposit but I know for a fact that if the room is $65 for the night, a $50 Deposit is beyond unreasonable given the lack of opportunities for incidentals. And I travel for a living and have never been treated or been humiliated in this fashion before. The hotel manager came out and immediately raised his voice at me to tell me that they always charge this deposit. Having stayed here before I have never been asked for money upfront and I have never been made to feel like I'm a lesser than.
Great service and location clean rooms newly renovated
Everything was clean. Nothing fancy but acceptable for the price. Walking outside all the way around front for the breakfast was tedious. They did clean our room even though we had a do not disturb sign out. Made us uncomfortable but nothing out of place. I would use again
It was beautiful, very clean, & quite. Stand was very nice. This is where I will be staying on my next trips,& I go to Ft. Myers 5/6 X's a yr Absolutly a very nice orixe
It was a little better than okay, good for a 2 night stay. Breakfast was good. Beds were comfortable. Pool didn't look so clean. It was a little smelly.
After 8.00 p.m. someone tried to enter our room by using a card. Fortunately we were in the room and properly locked, not on the trip or having a showerIn the morning we informed a lady in the office and she said it's normal! Cause they do some reconstruction in other rooms Not normal for me Stars for clean room and breakfast. We won't return.
Beware of bed bugs. My family and I went on vacation for my mom's birthday and stayed at this inn. Staying there was just fine, until my sister, my brother-in-law, and I (who were staying in the same room) came home. My brother in law started to notice bug bites all over his body a couple days after he got home. Then my sister started to get them too. Yesterday I woke up with dozens of bites that had appeared on my arms, legs, and neck. We live in two different states and none of us had any symptoms or bites until after going to this hotel. I called the reception to inform them so they would know to check the room for the next customer; they said "you already checked out, there's nothing we can do, you did not get them here! There's nothing we can do." Bed bug bites can take up to 10 days to show up. I repeated that information to the receptionist but they refused to acknowledge that they could have been infested or do anything to assure me that they would look into it. Be warned.
Terrible customer service. Their employees obviously do not communicate with each other.
We stayed one night the weekend of Ft. Rock Festival. We called the morning we were going to check in & asked if there was anyway we could check in a few hours earlier, around 11. The girl said that wouldn't be a problem. But, once we got there it was a complety different story. The woman manager not only told us that we couldn't check in until 3, but she was super rude about it also. She basically told us that she thought we were lying about calling & asking for an earlier check in time. Long story shortWe would NEVER stay there again!