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Added by Jopie, at 03 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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16 Reviews
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06 April 2018
Amazing hotel with tons of history and breath taking scenery. The view of the river and the bridge cannot be described by words. Their service is extraordinary and very welcoming.
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30 March 2018
This is the best 5 Star Hotel in Istanbul! Located in Besiktas, directly at the Bosporus River. Outstanding Service through the whole hotel. From the arrvial to the departure, there is nothing to Claim. Amazimg Food, tasty Shisha and the Breakfast is a typical Kempinski Buffet Breakfast with regional and international products. Awesome Hotel!
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25 March 2018
Perfect choice!! Excellent service, great location. Best hotel I have ever stay in Istanbul.
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12 January 2018
I am reviewing this place based on my several visits both as overnight guest and as a customer to their restaurants. I also have been to several weddings here which is a very popular place for it in Turkey.
This hotel is an old palace from Ottoman Era that has been renovated. It is very famous and considered top of line. It is a sign of luxury.
The location is unbeatable. It's one of the best spots in İstanbul, if not in the whole Europe. It is right by the sea with great view.
It is a great place to take photos but beware of the security. There are horror stories from customers with their experience with the hotel staff. As I said earlier, this place is a sign of upscale and luxury. So, you can imagine that everyone would like to come in to walk around and take photos. It is very understandable to have security to keep a tap on outsiders. The problem is that the security staff is not very well trained to handle the level of customers here. Yes, they can kick and spit on the poor side walkers to throw them out but what about hotel guests? How do you delicately ascertain the information?
I am giving this place three star overall not because it's a 3 star hotel but because I am comparing it with other top notch 5 star hotels within the same price range.
The service is consistently average. They were never able to impress me other than very few occasional times. I see the lack of training and experience as the source of the problem. You cannot afford average service in this kind of a hotel.
Should you stay here? Yes, it's still a 5 star hotel. If you want to be in a great location in a historic palace and afford it, you should definitely stay. Would I stay here? I actually do, however my decision is strictly based on the location.response / report this review -
11 December 2017
very nice luxury hotel and co-operative staff. Nice breakfast. Beautiful garden and view. SPA average
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04 November 2017
All the promotion photographs of this Hotel are of the "Palace" that was in fact burnt out in 1968 and reinstated in the 1980's/90's. Most of the Hotel rooms are in a nasty building along side. At best my room was a 2*, and frankly that is generous. It felt like a tired room in a business hotel at an airport!
If you are looking for Ottoman splendour, you will not find it here. I booked three nights but only stayed one night. I moved Hotel to Soho House Istanbul that was the best decision as it was absolutely fantastic!response / report this review -
17 October 2017
Needs lots of maintenance. However I wouldn't choose others over it. The hospitality, food and view are just perfect.
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29 September 2017
The best hotel in Istanbul. Amazing Bosphorus View from the room. Delicious breakfast and very friendly and helpful staff
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22 September 2017
Former palace turned into a hotel, right on the Bosphorus. Spectacular! The deck area behind the hotel is stunning and contains a pool (with its own bar) as well as a second bar / hookah lounge area with great ambiance and fantastic vistas. A bit pricey, but worth the visit to "see how the other half lives"
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09 September 2017
Amazing place! From the architecture right to the service ! The food at the restaurants is also amazing and the view too!
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20 August 2017
The worst hotel ever.
We had such a big expectation for this hotel we are staying in, The name, - “Kempinski,”,-5star hotel, where have stayed so many great people., hotel, which have many good reviews., and also hotel which crashed all our expectations in instance, hotel, where we have been harassed and embarrassed. We have been served the most disgusting dinner at the pool bar restaurant and to make our evening a bit better took a walk around to take some photos for a good memories.
My husband and I using a very highly professional camera as a hobby for the last 20 years, been amateur photographers, we never had a problem taking photos anywhere we have stayed in. And believe me as we travelled a lot around the world.
As we came in to the lounge area of the hotel I have sit down on the chair and husband took a photo of me. Then security approach us asking: are you guest in this hotel? We said-yes, then she said we need to go to the reception as we cannot make a photos in the hotel.
Really? - we cannot take photos in the hotel? Never heard that before!!!
That phrase ruined it all together, we felt harassed, is it our appearance, is it the colour of the skin of my husband?, or something else?!
When we came to the reception we have asked to speak to the manager, the woman Fatima Yuksek present herself as a duty manager as the general manager wasn’t available and she wasn’t sure when he is on duty.
She have tried to tell us that we are not allowed to take any pictures of the hotel using our professional camera, but she wasn't even know what camera my husband had been holding., but it look professional.
As we were very disappointed and felt harassed on the front of other customers and employees of the hotel we asked to provide the policy, written policy, which stated that the customers are not allowed to use the camera to make the photos of the hotel, on which the duty manager said that only mobile phones are allowed. Of course she or the hotel doesn't have such a policy. So tell me why they have harassed us? We have embarrassed ourselves on the front of everyone.
Are this hotel still in the 18 century? I thought it's 21st --haha.
To take a photo of my wife on the corner of the lounge wall, how is it possible to break any policies that even not exist?
We urged the general manager Ralph Radtke to come forward and provide the written policy about photography to the Trip Adviser or the hotel website, unless we are really deserve a written public apology from the hotel who has insulted us, embarrassed on the front of the public and mislead us about hotel policies.
Just about week ago we have stayed in "Kempinski St Petersburg", where we had a great experience of our life with unbelievable customer service, great food and welcoming atmosphere.
We are disappointed to say that your hotel doesn't deserve 5 stars, it's doesn't even deserve 3.
Just to get an idea for the readers, last 2 weeks we have spent time in hotels like "St Regis" Moscow, "Kempinski" St Petersburg and "Alchymist Grand Hotel" Prague, where we had the best experience ever in all possible scenarios., and this was our final destination, "Kempinski" Istanbul, which have spoiled our all experience of celebrations 20 years wedding anniversary.response / report this review -
18 March 2017
Ciragan Palace Kempinski is amazing. Good Location. Bosphorus view. Banquet hall is super.
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22 December 2016
very expinsive and over rated. old furniture but clean. very nice staff.
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11 November 2016
Nice hotel but no water in the toilets. Shame for the managers! It is a Muslim country! Not a European city!. Shame for Ciragan hotel managers!
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10 August 2016
I have made reservation to this hotel prior to all the bombings in Istanbul, but then tried to cancel the reservation due to notifications of the US state department warning about travel to Turkey, they were nasty and charged us for a full hotel stay despite us trying to cancel way ahead of the travel date, did not even offer us credit for future stay. As they have written " we guarantee the safety of our guest" I guess "Istanbul airport" had such guarantee as well !!! Terrible people and dishonest. Truly thank you Seline Akyildiz and Arda Coban for taking advantage of us.
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10 July 2016
One of the finest hotels in Istanbul overlooking the Bosphorus. The history behind the palace, how it was burnt down and rebuilt adds to the charm. The Kempinski label always lives to its reputation.
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