Novotel Christchurch Cathedral Square
52 Cathedral Square, Christchurch Central, Christchurch 8011About
Location :
Added by Jopie, at 30 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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19 September 2017
Overall we had a good stay at this Novotel and the location in the city is great. Breakfast was fantastic and so was customer service. Had a nice room on the 13th floor overlooking the Port Hills and Cathedral. I didn't find the pillows on the bed comfortable which resulted in a sore back and neck for a few days, but I did end up replacing my pillow with a different one. There was a bit of a dispute on check out as to whether our dinner was prepaid as it was an add on to a package I had purchased so the system wasn't showing it clearly and the receptionist wasn't adequately trained to check. This was a bit frustrating but after 10 minutes and a call to the manager the receptionist did confirm the meal was prepaid and so we got there in the end.
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12 September 2017
Overall very satisfactory. Room was well appointed. Heating system worked well. Great view.
James on the front desk was very helpful and good at relating to guests.
Fridge in our room 1102, was faulty, may well have been a known issue? One of our cans of coke exploded as it froze and one of the glass bottles in the door also cracked and exploded. Fridge was set for 2, which seems normal, but obviously the thermostat was not operating correctly.
We reported this as it was a H and S issue, anyone cleaning out the fridge could mistake the glass fragments for ice and receive a cut to their hand. The first guy on the desk was just fine, but the more senior guy was asking Kaye dumb questions like "did we play with the thermostat settings". really??
The fridge is faulty and has exploded some of its contents, and we just need it dealt with.
The fridge was cleaned and then left turned off. We had another night to stay, so would have been nice to get the fridge repaired or a replacement fitted.
Anyway all was quieter and no further explosions in the fridge.
Nice place to stay. restaurant is good. Front of house staff are excellent. Food well prepared and presented.
Very nice location in the central city. Made a great base for our adventures. Worth putting on your go to list :)
All the best
Robresponse / report this review -
02 September 2017
The hotel is perfectly fine for a few days stay. The location was close to the botanical gardens, perfect for a morning walk, with city restaurants within walking distance. Breakfast was the usual fare, the buffet would benefit from offering more vegetable options and a better quality of gluten free bread. The room shower glass panel needs to be longer or a glass door needs to be added to avoid flooding the bathroom. Overall, I'd choose Novotel anytime.
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28 August 2017
I had a fantastic stay at Novotel Christchurch recently. The staff were friendly, although there was a hiccup upon my checking in. James at the front-desk was especially helpful in resolving my check-in issues with the booking agents. Ross at the concierge was super in helping me arrange for my tours over the weekend. Ross even went the extra mile to recommend alternatives when my desired tour wasn't available. Every other thing was a bliss. The location is fantastic, close to Victoria square, Regent street. Basically, very central. The experience was remarkable.
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15 August 2017
The stay was very pleasant. The room was orderly and quiet. The staff were very prompt and accommodating. They resolved how the rooms was to be paid for as there was a mix up between my personal account and the corporate account. This was done very efficiently and professionally. After hours room service was very much appreciated as my day was packed to the point of not being able to stop for a bite to eat.
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12 August 2017
Clean and Modern. The staff is extremely friendly and go out of the way to help you. Feel
Like I have a private concierge. Service is better than a lot of 5 stars hotel.
Location is perfect. Walkable distance to most attractions and next to tram stop.
Parking is plentiful (offstreet parking $6/day)
Will come backresponse / report this review -
08 July 2017
First timer in NZ and we were pleased with the warm welcome by the staff at Novotel. The rooms were however smaller than our expectation. But the gentleman at the check in was kind enough to get interconnecting rooms for the six of us. Breakfast was great. Love the juicer where we could make a fresh version of our own choice.
The management has been also very responsive and cooperative in assisting with Hertz as the concierge scratched our rented car when parking it.response / report this review -
24 March 2017
Good size room for a one night stay / business travel. Clean and tidy with good service
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18 March 2017
My unofficial Hotel Club Sandwich test is the perfect yardstick to what you can expect from an establishment. Sliced processed chicken and a fried egg, and you quickly can guess why there is only one star. Stay well away.
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28 February 2017
Good place for conferences. Several different sizes of rooms, good catering and attentive staff.
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07 February 2017
Great service and staff. Always very helpful and friendly, and go the extra mile to make you welcome. Nothing is too much trouble.
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06 February 2017
Highly recommend staying.. comfy rooms, friendly staff, great food and while in the cbd it was very peaceful and quiet. Wouldnt hesitate to stay here again.
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