About
Location :
Added by Jopie, at 19 September 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 5:30 PM
- Friday 9:00 AM – 5:30 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 10:00 AM – 5:00 PM
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12 Reviews
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27 September 2017
I would like to say their delivery service are really good. purchased a sofa bed, takes only 1 week to arrive. They message me to arrange a delivery time and send to my 1st floor apartment. the door way was a bit narrow, while their staffs are really helpful, tried and lifted the sofabed upstairs for me. Thank you very much indeed!
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13 September 2017
Terrible after sales service.
We purchased a product from Freedom (Amilie lounge suite and ottoman) in July 2016.
A few months after, it developed bad pilling which has made the material look shabby and more like a 5 year old suite, not 1 year.
I contacted the Palmerston North branch who were initially helpful, however when we were passed up to their customer service department in Auckland, we have had nothing but apalling service.
After contacting their service team in Auckland, it has taken 8 weeks for them to review the problem. I've been messed around and fobbed off so many times. It seems they have a total disregard for the issues we have, and they couldn't care less.
Overall, the store team is helpful, but if anything goes wrong with a product, their after sales service will leave you on your own. The product we received was not worth the price tag.response / report this review -
27 August 2017
Clean, well laid out. Usually some stuff on sale.
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27 August 2017
Fair range, friendly helpful staff whilst not being too pushy.
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09 August 2017
Possibly the worst after sales service i have ever received. Their store people wouldn't help my wife with loading in bedside tables into our car. She had to do this herself. The items couldn't be put together due to incorrect pieces provided. They make after sales service very hard with forms to fill out / photos etc. Won't shop here again.
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15 May 2017
Excellent in store service. Responsive and happy to go the extra for people
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15 May 2017
Staff are great! Shame the selection isnt as great as some of the Aussie freedom stores
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13 April 2017
Nice furniture, a bit pricey
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12 January 2017
Good selection, great service. But often don't have stock
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11 January 2017
While we have had a good help from a shop assistant, on the day we visited to buy a floor lamp and dining table the ago assistant had an appalling attitude. We tried to ask if they had another product as the floor lamp was faulty but she kept going on about although it is faulty, they won't give any discounts. Our friends had an awful experience dealing with them as well. Wellington store should improve their customer service and products
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04 November 2016
Bought bed in July. Arrived Aug, parts faulty. Got replacement parts Sept. Faulty in same way Is Oct and still trying to get a resolution Very painful! Beautiful furniture but so not worth the phone/email tag with the help desk team.
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26 September 2016
We ordered the Abercrombie Sofa 3 Seat Union Coal on 7/6/2016. At the time we were told that it would take as a maximum 14 weeks. We hesitated ordering the sofa given the length of time for delivery and asked the salesperson to press for an early delivery and were assured that it would be there in 14 weeks as a MAXIMUM. I contactated Freedom Wellington recently, fully expecting that the sofa would be waiting to be delivered as the 14 weeks was due on 13th September. I was horrified to hear that the sofa would not be arriving into the country until 22nd September over a week after it was due to be delivered and that it would not be delivered until after this date. (Today is 26th and I still haven't heard from Freedom). Despite emailing them.
We paid for the sofa on 7/6, and thus you have had our money since this time.
I wouldn't give them 1 star, but I have to to post this.response / report this review
