Name: Holiday inn cancun arenas
Address: Blvd. Kukulcan, Zona Hotelera, 77500 CancÃºn, Q.R., Mexico, MX

Holiday inn cancun arenas is a lodging, located at Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico. Visit their website www.ihg.com for more detailed information.

Location :

Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R.

Contacts :

Added by Jopie, at 01 October 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Betty Del

21 April 2018

Very clean, great t service.. no complaints ☺
Ross Campbell

19 March 2018

Cute hotel on the North side of the hotel zone. Staff are excellent and you do get a home feel. The hotel is small and the staff work hard to arrange activities during the day. Many locals stay here and you get a real feel for the people. The $1 bus stops here so you do have access to everything else available. We enjoyed this hotel alot. Oscar and Max were real standouts for us. Thank you!
Frank J McNeice

18 March 2018

Very slow check in process. There was no hot water in the bathroom for the whole three days we were there. I had to call the maintenance man when I wanted hot water. He would do something and it got hot. The next time I tried to use it; however, it was cold again and wouldn't get hot. I called maintenance twice to fix it, but the rest of the showers I took were in cold water. I ask for a different room but my request was ignored. Should be this kind of problem in a hotel this expensive. Also walls are paper thin and a lot of noise from the room next door. Sales people in the lobby trying to sell travel packages, this is bothersome to me as I'm not interested in the packages they are selling, however they are persistent. Just say NO!
Included breakfast was very good, and the rooms were clean, which is why I gave it two stars instead of only one.
Sue Palmateer

13 March 2018

This place is clean, the serving staff were all very nice and helpful. The food is good and the beds were satisfactory. There are lots of children in the pool early morning making lots of noise. The shower didn't drain very well, so you couldn't shower one after the other.
Victoria Clair

12 March 2018

I arrived Friday March 9, the room I was given was NOT the room type I paid for and combining on the website what I was given was much cheaper. NONE of my stay preferences were acknowledged. I was placed next to the elevator on lowest level. Spoke with 2 different managers and NOTHING I mean NOTHING was resolved. Room was dirty at check in, empty beer cans left on balcony and I don’t drink beer, microwave had left over food on it, shower was cruddy, toilet was cover in dried urine. Went to front desk asked for room move and the agent Lizbeth gave me the finger as if I was a pet. Spoke to manager next morning said she had to contact GM never heard anything back, third day spoke to another manager and basicly Tatiana told her she had completely forgot about my complaints, I WOULD NEVER STAY HERE EVER AGAIN AND I DONT RECOMMEND ANY ONE ELSE, specially if you’re from the US, they don’t treat you as you’re a paying guest!
Viktoria Gisladottir

15 November 2017

Very satisfied with the accommodation, service, food and especially the people who work here everyone so helpful and kind. The beach is a disappointment though. Not quite as appealing as I expected.
Jessica

06 November 2017

Customer service was good all around. The room was a good size and clean. The view we had was also nice. Food was okay. My biggest issue was not having towels. Towels were taken and not replaced with new ones. I had to call repeatedly and every time I was told someone would bring towels in 5 mins and mins turned into hours. I recommend you to bring your own towels if you plan to stay at this hotel.
Savedbyzero65

01 November 2017

Nothing wrong with this hotel!! Price, staff and location is really good. It's clean and I mean clean! Only did the breakfast buffet, pretty good, omelette rocked!!
Imelda Corral

06 October 2017

Hotel was clean, food is good our server was Rosario she gave us a great service,,the only inconvenience it's that we didn't have towels in our room when we check in and they took hours to delivered towels to our room
INGRID ALVAREZ

07 September 2017

Barely ok. Reception is lacking of costumer service, clean rooms, dirty and old looking furniture in dining room. Extremely small beach. The most useless towels I've ever seen or used. A Kleenex works better.
Luis Netza

04 September 2017

Service has been improved since last time we stayed here, and the orange 🍊 juice too.
Gerardopsauri

09 July 2017

Good location ,good service and good installations
Lynda Nguyen

31 May 2017

Go elsewhere!!
Listen to Mike Shamis's review! Do not stay here unless you can speak Spanish. No hospitality to non Spanish speakers. This place is more for locals. The beach is dirty has lots of dead fish heads in the water and nothing in this hotel works. Room for four people 2 towels, coffee machine broken, door doesn't lock, broken telephone and no blow dryer. I had called and requested a blow dry the lady on the phone said she would send one up. Two and a half hours went by and I went down stairs to ask for one in person and the lady said they didn't have any and come back in the morning. Smh. I also ordered room service and it took an hour and a half for it to arrive. No joke! This is not your typical all inclusive resort just a hotel with very small selection of food to choose from. Let me tell you the food is Not good! I don't expect much, but this is the WORST hotel I've ever stayed at..
Julie Harris

22 April 2017

If anyone is looking for a great deal on hotels you can check it out on HoteIRaven. com Booked a room on there and they had the best rates around

Room that was provided faces the ocean and had an amazing view. Everyone in the hotel was willing and very helpful to sell you products and services however if it does not involve them making money no one seems to be interested. Had to request hand towels and regular towels every night we returned to our rooms from spending the day out. Would recommend your employees know where are the most popular places to dine other then the hotel restaurant and bar. For example find someone who knows vs saying i don't know. Room had one trash can which was located in the bathroom. Overall accommodation were good. Some employees went above the call of duty while others didn't.
Andres Villarreal

13 April 2017

Muy buen servicio
Karina Ferreyra

15 March 2017

I think that is't so beautiful and the personal are solo great, the rooms ser just a little small but are confortable
Kristen Brokaw

07 February 2017

Pros - Exceptional customer service, beach access, and multiple elevators. Cons - Everything else. Bed sheets were clean, but rough on your skin. The shower would give bursts of scalding water. The food leaves everything to be desired. Fruit and fruit juices came from cans.
Evan Sawyer

31 January 2017

Hard to get cell or wifi service if your room faces the water. Housekeeping service was amazing! The concierge was a little pushy. Has the taxi rates posted right outside the hotel. Near bus stop. Front desk doesn't have change for larger bills.
Mutasim Haniff

08 October 2016

Room that was provided faces the ocean and had an amazing view. Everyone in the hotel was willing and very helpful to sell you products and services however if it does not involve them making money no one seems to be interested. Had to request hand towels and regular towels every night we returned to our rooms from spending the day out. Would recommend your employees know where are the most popular places to dine other then the hotel restaurant and bar. For example find someone who knows vs saying i don't know. Room had one trash can which was located in the bathroom. Overall accommodation were good. Some employees went above the call of duty while others didn't.