I have stayed her a few times over the years & have recommended it to others, but this time was VERY disappointed & frustrated. My trip over to Cozumel by boat was delayed by weather. I tried for a few hours to call and let them know- NO ANSWER. I then called the central reservations to try and communicate, they also could not get hold of the hotel to inform them of my travel delays (total time spent trying to get hold of the >2hrs). The next day I went over to have them try and honor my missed reservation ($125 US). They were unwilling and evasive to honor my full payment with a room for the next night, no refund- just BAD management decisions as to customer service. ( it was not like they were sold out!!!!.) Are they not bright enough to know if they honored my paid reservation by just changing the night (paid in advance) that I would spend additional money there on food, diving, etc, and ALS) come back in the future, recommend the hotel, etc. They just said SORRY- NO, then just sent me on my way.- a dissatisfied clientTerrible. My recommendation would be to STAY FAR AWAY from such a non- helpful management policy/ hotel. I will never stay at the Corral Princess again and recommend to others to stay away!!. Don't get ripped off like I did . In my opinion, they are NOT the helping hospitality establishment I expect in friendly Mexico after 25 visits over 35 years. Shame on yor management-
The hotel and staff were great. But the foodThere is no consistency. If you ordered the same dish two days in a row, the 2nd meal didn't look like the day before. When you ordered off of the menu and your food came it was not what the menu said it was going to be. And most of all, the food never came out hot. There was always I person in our party that was waiting on their meal. And it wasn't a short wait. It was like they overlooked the order and didn't notice until everyone else had their meal.
We have always enjoyed The Coral Princess. This is advertised online as a 5 star hotel. Do not expect this to be the equivalent of an American 5 star hotel because it is not. There are coffee makers in the rooms but if you use the provided coffee kit, there is an extra charge. There is one bottle of water but more will be an additional charge. Wifi works only in the lobby, sketchy, and is $7 per day additional charge.An American breakfast is included in the daily rate but the bill presented at breakfast has the charge on it, I carefully crossed that off. The food is ok, the on-site bar would be great fun but it closes pretty early. There's supposed to be karaoke but no one seems to be promoting it or providing access to it. Could be a draw if management put some time into promotion. There were several guests there willing to participate when we were there but
Spent the day there for lunch, snorkeling, and poolside cocktails. THIS PLACE IS THE PERFECT MIX and the staff were fantastic hosts. If I go back to Cozumel, I'm absolutely returning to this spot. No question.
I have stayed at the Coral Princess multiple times over the years, and keep coming back. My last stay was 7 years ago, so I wasn't sure what to expect, but rest assured it was the same great staff and facility as always.
I love the hotel since my wife and I do some SCUBA diving. Pepe SCUBA is literally built right into the hotel, and those guys are fantastic to deal with. And it goes without saying that Cozumel has some of the best diving in the world (I stack Palancar Reef up against anything out there - great for SCUBA or snorkeling).
Although we typically dive for a couple of days, we look for a place that is comfortable just for lounging around and with a decent restaurant. The swimming directly in front of the hotel is great; I popped on my mask and snorkel and quickly found myself swimming with multiple rays, eels, puffer fish, and of course a huge variety of other tropical fish. There is a wall that the hotel is built on which has plenty of variety (no, it isn't as good as going to a full-blown reef, but there is PLENTY of sea life to observe).
Our package included the American Breakfast, which was very good every day. We also had a couple of meals at the hotel, and were impressed with the portions and reasonable prices (considering the ocean location, etc.).
The rooms are crisp and clean. The views on the ocean side are fantastic. We did pay the $5 a day for wireless, which worked great (even streamed on my Firestick).
Overall very highly recommended!
My favorite place to be in Cozumel. Everyone it's very friendly and treat you like family. The views from this resort are spectacular!
A very nice small and quaint hotel. We had an ocean view room, a must have to watch dolphins etc. Felt very comfortable and staff was friendly. We snorkeled right out front of the hotel, lots of fish to see. Will come back again.
Great getaway with beautifull views. Restaurant is fine. Expect average service.
Excelent place to stay, very friendly staff and very nice amenities. Pool is very safe for kids. Ocean view is very nice if you choose it.
NO Free WiFi anywhere. They charge you for the coffee in the room. Bell boy and maid tips included in bill like it or not.
Staff is very friendly and helpful. The rooms are clean. Great service
Beautiful location, friendly staff, snorkeling right on top of the reef is fantastic! I've been coming here for years and will absolutely always return!
Wonderful A bit pricey But fantastic service. Love being pampered
Excellent accommodation, friendly staff. Coral reef jumping right off from your chair. Very convenient in-house dive operation.
Wonderful view and staff! Clean rooms with nice closet space!
I wont get back to this hotel even fro free
the hotel is far away from the center..
they are charging for any small thing (even for TIP! (mandatory))
the price (even without the additional fees) doesnt worth this hotel