Name: Casuarina Resort & Spa
Address: Trou-aux-Biches, Mauritius, MU
Telephone: +230 204 5000

Casuarina Resort & Spa is a lodging, located at Trou-aux-Biches, Mauritius. They can be contacted via phone at +230 204 5000, visit their website www.hotel-casuarina.com for more detailed information.

Location :

Trou-aux-Biches

Contacts :

Added by Jopie, at 11 July 2016

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Jelena Cabadze

28 March 2018

I would not recommend this hotel. Internet ONLY in lobby and I mean step out and it's gone, seaside - you have to walk and it's DIRTY, and rocky. This kind of beach you'd expect from Turkey not from Mauritius. Noisy. Poor aircon. Food very average. Drinks bad. Staff look like they are lost.
Viral Gajera

12 March 2018

Awesome place for honeymooners and families. have own beach and water activities, but wifi is only available at some place. food need to be improved as there is no more options for indian food. there is weekly program of local songs and dance. have swimming pool, mini bar, towel for beach. there is money exchange office near by at 5 min walking distance. no convinient store near by that is little bit annoying. but over all experience is amazing
David Far

05 March 2018

Very good atmosphere, great personel and very good culinary service at affordable price.
Parameshwaran Iyer

30 January 2018

For Indians definitely not a good place, food served here is 2 out of 10. No special delicacies for vegetarians. Rooms are ok ok I would rate them 5 out of 10 on my personal experience.
People who travelled along with me suggested that the only hotel where good Indian food served is Le Meridien.
Vatsal Patel

12 January 2018

Horrible service. Didn’t receive a single wake up call that we asked for. They don’t even provide a single water bottle on arrived. We received noting that was stated on our hotel voucher.
Ashwin Gooljar

12 January 2018

small resort.. but had a really nice moment with friends.. food also good
Yasoda Chedumbaram

02 January 2018

food quality and choice on buffet need to be improve. but the spa treatment and swrvice is awesome
Herman Du Plessis

22 December 2017

Staff not co operative. No drinks served or allowed on beach. Only 2 tennis racquets available. Treadmill out of order in gym. No aircon in gym. None of advertised activities e.g. aqua gym sessions, waterpolo, etc happened. Variety of food not great compared to other hotels in Mauritius. Hotel and restaurant managers unfriendly. Rooms were nice. Food was tasty, but lacked variety. There are much better value for money in Mauritius.
Bundoo Atmaram

28 November 2017

One of the old resorts in Mauritius. Still a lovely place and charming staffs.
Ramana Shree

07 October 2017

Indian please don't go to this resort.
Too much rules and regulations, staff are very rude.
The bathroom sewage gets blocked and stinks.
Yovin Issur

05 October 2017

Poor quality service and employees not well trained. Cannot organise a team activities. Will not recommend any company to organize there team building whatever the size of the organization u work in.
Sheila Mottram

23 September 2017

Peaceful, relaxing hotel. Good food, lovely helpful staff. Excellent location short walk to beaches (Mont Choisy is gorgeous) and pretty walk into trou aux biches. Good bus service and plenty of taxis. Rooms are spacious we are in a deluxe and have everything you need including wifi and toiletries. Can see painting in progress where needed. Wonderful little gem of a hotel. Please. P.S. we even love the frog lullaby
Abhishek Kulkarni

06 July 2017

Amazing place. Nice and peaceful. Food is quite good, intra resort facilities are attractive,offers water sports and has a private beach.
Mridula D

19 June 2017

The resort looks good, they have two outdoor pools and they give free coupons for water sports. The beach is across the road. The good bit pretty much ends there.

The room was fine. The AC was old, the vent directly on my side of the bed. But they fixed it. Bathroom has two small soaps and one fixed dispenser that is both bath gel and shampoo.

The staff is untrained, unprofessional and many outright rude, and that even before you have opened your mouth! On the last day I was taking my luggage out and the attendant was barking at me, even before I said anything! The check-out time is 11.00 am. The restaurant manager is good at avoiding eye contact, forget about greeting. There is another one who is friendly. The lady at the egg counter is friendly.

The food is indifferent in spite of having an Indian Chef. Paneer is probably from milk power, it is so hard. For all 6 days there was one juice at breakfast, orange! The dinner buffet is insipid, a torture in the end. For 6 days the 'papad' didn't vary, not even once. Rotis are made from maida (refined flour) and everything tastes just bland.

They give two free pizaa per room once during your stay. We had two rooms. We ate the pizzas once and never went back for the second room's coupons, they put eggplant in pizza and seems like Haldi (turmeric) as well.

Make sure to know what is included in the packet before booking, for us the tea sachets in the room were chargeable as well! They give you a jug of water to carry back to your room, which is fine by me, but for some this may be a surprise too!

The place has a nice look and potential. But till they improve their food and service I would say find something else.

And do notice how many excellent reviews here as well as on Tripadvisor are just one line long! I wonder what is up with that!
Raj Luthra

05 June 2017

Very bad service rude people and a very un cooperative staff I say this because since we are staying here we have been shocked seeing the people and service out here this resort has no facilities it has spoilt my image about Mauritius this is the most horrifying place I have ever seen more like a self service centre I had come to spend my holidays here in Mauritius but this has spoilt my holidays please never eat the food of the buffet out here as it is disgusting on the name of indian cuisine it is a shame simple india dishes like Dal and gajar ka halwa are made so badly that u can't eat it even u have to take your food and water your self the standard of the food making here is to low if u are given the package with this resort please never take it they take high money from you but do nothing even the WiFi and water service not avaliable in the room also in
Their room u have spiders in the room and lizards on your dressing table etc the house keeping here is also rude they may come any time like 5 in the Morning or 7:30 in the night I want to give this a 0 star but that option is not avaliable now Please Please Please !!!!!!! Never come here
Adi Chauhan

09 May 2017

The stay was amazing!The food was good , the resort service and cleanliness is also good.
Atanu Sarkar

07 May 2017

Awesome resort and its near to beach. Food quality is good and have all kind of services. There are 2 swimming pool and jacuzzi. View is awesome and stuffs are friendly. Indians food also available.
Terry Simmons

10 April 2017

Staff. Plus BEAUTIFUL Spa !
Andre Du Preez

14 December 2016

Excellent place to stay at. The quality and variety of the food was great. Awsome swimmingpools and great views over their beautyful gardens another benifit of staying here was that the beach was about 30 meter walk.
Luvnish A.T

18 August 2016

Went there exclusively for the Spa and lunch. Good food, amazing and very private spa experience. Really enjoyed the water sports as well. However there's room for improvement with their customer service.
Jamie Wheatley

07 August 2016

Nice place near to a great beach easy to get a bus to nearby resorts and not too far from port louis
Saurav0110

18 July 2016

Well I stayed there from 9th July to 15th July 2016. My stay was pleasant and had a good experience. Overall it was satisfactory. Please do take time and try the coupons they give compimentary. Boat House coupons are a must. Now for pros and cons as per my observations.
PROS:-
1) very friendly and polite staff willing to help regardless of time and situation
2)The rooms and the resot is clean and very well maintained.
3) The Pools are nice and clean as well as the beach.
4) The buffeys for Dinner and Breakfast was quite good and had a variety of dishes. You can even ask Indian dishes directly to the staff and they will provide.
5) They can provide may tour and travel guidance.
6) The house keeping team under MR Rajesh is excellent and high praise worthy.

CONS:-
1) you have to get your own water from the resturant in open jugs with max 1 jug per persons which was very problematic and troublesome esp when you have a child.
2) I felt a slight over friendlyness towards Europeans and little neglet towards South Asians but not racist in any way.
3) Be careful and ask clearly what is included in the buffey as you may get a direct insult from the manager if you are unaware and take cold drinks or juice during dinner and not that included in your package.