Do not go there.
So far so good.
I recently purchased a Tissot watch from the Crescat Branch and everything is perfect right now.
I wish to take the watch in for oil changes to this place in the future and wish the staff and quality of the service remains the same.
Ok
Good quality watches at an affordable price, with impeccable service - is what best describes the W. A. De Silva & Co shop on Havelock Road.
The salesmen are not only friendly and most accommodating of customers but are also knowledgeable and can answer the customer's queries regarding the products. If you're unsure of what watch you want, they will show you as many watches as you want and advice you on what watches are best for you.
W. A. De Silva & Co provides international warranty for all their products.
Custimer service is very poorspecially staff call gihan is very rude and double mind person ..Giving fake information for customers which product not bought from them.once they said one watch is Not orginal that watch is purchased from orginal company when i.asked to talk to them or give a letter this product is bot orginal they refused and they said we are not selling this product but that staff stold once he used this kind of watc that's y he told dont get caught for rumours in de silva
A good place to buy Swiss made and even some Japanese and Korean time pieces. They do carry Citizen, Rado, CK, Tissot and a few more brands of watches. The staff is very helpful. And give excellent warranty and service for products. They only have authentic and genuine timepieces and do not deal in replicas
Pretty slow and inefficient service. The time to change a battery is 2 weeks! They spend 15 minutes writing invoices. Distracted and unmotivated staff who are probably low paid. Can't understand why Tissot gave these guys the agency.
Based on my experience with WA De Silva, I'm afraid I cannot recommend their services. Few months back I took my watch for a routine battery replacement. They botched the job and it was clear negligence on their part. The watch was damaged and the internal movement required replacement. The service center staff initially tried to deny the fact that they were at fault and then later, accepted the watch for repair. Four months passed during which time I was unable to get in touch with the service center manager (calls and emails went unanswered) and the watch was not repaired. Finally I collected the still damaged watch and opted to get it fixed elsewhere. Please save yourselves the trouble of having to deal with their terrible service.