Concierge agent Amy and Carol helped us to find nice wagyu restaurant and book the table. That's really sweet service. We enjoyed the wonderful service, location and room. Will definitely come again!!!
Average hotel in a good location. Easy access to subway. Shuttle to/from Kyoto Station was convenient. Room itself was unremarkable, and charging for coffee in room was a surprise.
The location is ideal, close to the main street, restaurants and attractions. The hotel itself is a bit old, but well-maintained, the staff is remarkably helpful, from the front desk to the staff helping you getting a cab. We feel really welcomed here. The only downside is the room, we asked for a non-smoking room, yet the room had a faint smell of cigarette. Other than that, everything else was okay, the room was quite big, considering it's Japan where room is rather small
Nice hotel connected to a train station with easy walking access to main downtown attractions, like Nishiki Market. Some surface could be improved with updates, but the overall feel is nice. The higher end rooms are very spacious with dramatic views of Kyoto, the river, and mountains. Breakfast location is a beautiful way to start the day. Great service.
Nice and good service, but was a bit older and more dated than other hotels I've loved in Japan
This was our first experience with a hotel in Japan and it surpassed our expectations. The room was spacious and clean. The housekeeping and staff were quite helpful. The location is near the city center which helped immensely.
Not recommended for non-smoker. We booked non-smoking rooms. But for some reasons they put us all in smoking rooms.
Super helpful and friendly staff. On top of the incredible service and food, everyone was so charming nice. 10 out of 10 would go there like 3 times a week
Still a nice hotel in a good central location but it is starting to show it's age. The service is polite as usual. I wish they would get rid of the throw pillows on the bed and provide extra towels for the bathroom.
Lovely staff. Very convenient welcome lounge and shuttle service available at Kyoto station. We stayed in a river front view room. Very spacious, especially by Japanese standards. Unfortunately there was a little mix up during booking and we were given a smoking room. But otherwise a very lovely stay.