Name: Hotel Monterey Grasmere Osaka
Address: 1 Chome-2-3 Minatomachi, Naniwa-ku, Åsaka-shi, Åsaka-fu 556-0017, Japan, JP
Telephone: +81 6-6645-7111

Hotel Monterey Grasmere Osaka is a lodging, located at 1 Chome-2-3 Minatomachi, Naniwa-ku, Ōsaka-shi, Ōsaka-fu 556-0017, Japan. They can be contacted via phone at +81 6-6645-7111, visit their website www.hotelmonterey.co.jp for more detailed information.

Location :

1 Chome-2-3 Minatomachi, Naniwa-ku, Ōsaka-shi, Ōsaka-fu 556-0017

Contacts :

Added by Jopie, at 15 December 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Add email
Add business description
Add Social Media
Add Products and Services

Joey Lam

29 November 2017

Room is clean and large
View of room is okay
View of restaurant is wonderful
Security system is good
Service is excellent
Breakfast is very good
Design of hotel is so grand and classic
Location is very good
Overall is very good
Joel Cheong

27 November 2017

A convenient hotel just next to the OCAT terminal and a walk away from the Osaka-Namba station.

They offer a free service call handy.travel which is effectively a free phone you can carry around for the duration of your stay. Free internet and local calls! Even free international calls to select countries.

I just stayed one night but I won’t mind coming back if I go back to Osaka.
Jason Kang

09 November 2017

Very nice room with top notch washroom. The room was small though and the TV channel selection was very poor. Overall great experience nonetheless.
Lin Wey

07 November 2017

Great hotel with wonderful service and attentive staff. Great location - close to the shopping district and OCAT. We got a corner room which overlooks the river and city lights, absolutely beautiful. The room is spacious, clean and quiet. The hotel even offers free cell phone for navigation. Very nice.
Jeanny Suherman

04 July 2017

This is the second time for us to stay in Grasmere Osaka. One thing for sure that made us coming back is the location. The perfect access from and to the airport just made everything easy.

On top of the great location, the hotel room was very clean. We found that the staff were nice and very polite. Our room was a little bit small. I think we'd like to explore bigger ones on our next trip.

Osaka was a great city. Lots of wonderful things to explore. Our stay in Grasmere just made our trip even better.
OXY CHANNEL

09 April 2017

location easy to go, near popular shopping spots, decoration modern and classy, nice, helpful, speedy staff, tidy and fully equipped rooms, city view at height, heartful room service
Homework 4uuu

23 March 2017

I would like to file an official complain in light of my recent 4 night stay at your hotel from 17-21 March 2017.

We made a reservation for a triple room for 4 nights and we arrived at very late hour on the 18th March. When we entered the room, the smell of the room was very unpleasant. Since it was very late, we did not want to change the room so we did not voice out this issue. But I think as a 4 star hotel, this is very displeasing and it is really not up to international 4 star hotel standards.

Nevertheless, the odour in the room was not the most outrageous experience we had in your hotel. We booked a triple room and naturally we would be expecting 3 sets of daily necessities (i.e. towel, toothbrush etc). We only received two sets and we had to call to room service for an extra set. Also, the temperature of the air conditioner was fairly unstable and we felt quite cold despite the heater was on. Hence, we requested for an extra duvet. (We only had 2 at the time) The room service department responded in an utterly unprofessional manner saying the hotel could not provide an extra duvet for us because the hotel "does not have any extra." After several calls, the staff promised to deliver an extra duvet to us after they make up the room the next day. Much to our surprise, we did not see any extra blanket in our room after the make-up room service on the next day. We were very disappointed and made several calls to the room service department again. The staff over the phone was very unhelpful and rude, telling us he could not comprehend English and would not send us an extra blanket because "it is not possible". First of all, for any international hotel standards, it is unacceptable for staff who cannot communicate to their guests in English. Your staff is either unwilling to help or possess very poor English standard, which in either case is very disappointing. Secondly, your staff was really rude and we felt very offended by his attitude. The manager of the night ended up coming up to our room, offering a thin brown blanket to us which was clearly not enough to keep an adult warm. The manager was being very impolite, he just told us “Sorry, no blanket.” and left abruptly with the brown blanket.

Overall, this is a very unpleasant experience at your hotel and I would not recommend anyone to stay at your hotel should there be no improvement in your service in near future.

I would like to hear your management’s response on this as soon as possible. Looking forward to hearing from you soon.
Rachel A

08 February 2017

Convenient location. 5 minutes walk to a 24 hours laundromat. Daiso, big bookstore and supermarket is just right downstairs of the building. For the room, I booked a triple room and it was very small. I stayed at a few hotels in Japan before and this was definitely the smallest, more like a two beds room and they squeeze a third bed to accommodate. The AC/Heat was smelly, it had a rather strong odor that I needed to spray a freshener I found in the closet. Since it started to happen on the 2nd day of our stay, I didn't bother to complain for a move. For its price I just expected a little bit better. Room cleaning was a bit late but acceptable. Hotel employees speak good English.
S. J. Subo Lee

09 January 2017

I've stayed there for 7 days, and everything was excellent. The room was clean and tidy and all the staffs were very helpful, and most of all the location was fantastic. The only thing I was disappointed was some IT facilities for business people, such as communal computer, printer, and scanner. I needed to use those facilities while I was staying there, but I couldn't get those service. They are not very expensive and didn't occupy huge space. I think those IT facilities are must have items for hotels, even if not many people use them these days. Considering the quality of your hotel and service, I was a bit surprised that you didn't have them.
Anyway, I was very happy and satisfied while I stayed there, and I'm sure I'll stay at your hotel if I go to Osaka again.
Vivian Chan

22 December 2016

Stayed here for two days with my mum and Sister during our week in Japan. The first night was fantastic, we were greeted by a friendly staff at the front desk and room got upgraded. However we were greeted by a not so friendly staff with a bit of an attitude the second night. Great location and decent room. My stay would've been perfect if it wasn't the staff during our second visit.