My roon heating unit had problem they keep fixing it without offer for change of room. Water clogged in Bathroom. Other 10 times cheaper hotels were better than this one.
Very noisy place. You can hear all conversations on a corridor. My room had common wall with a laundry. Washmashine running at the midnight .. Due to doors between the rooms you can hear a couple making sex next room. The crew us nit very helpful. It's also a conference center si you can meet real crowds of people and have real problem to find a table for breakfast. 2 stars as the room was good equipped and WiFu with good quality. Metro station 5 minutes walk from there
Awful place. Management is totally incompetent. There were 2 people working a desk for 40 customers in one building and 5 people serving 0 customers in another building. I hope SPG inspects this operation, they either need to be fired as inadequate or corrupt. None of the advertised services were available, service was terrible. It is not close to anything. I have stayed in dozens of high quality hotels around the world and this is not one. DO NOT STAY HERE.
Remember that Sheraton you went to when you were a kid with your parents? It's here! And good news, they haven't updated a thing since then. (Service team was very helpful so they get a bonus star for that. But, please, don't try to eat there or sleep there or swim there.)
Amazing hotel, worth every penny spent. Rooms were so comfortable and well maintained. Staff were friendly except for the receptionist, she wasn't all that friendly unfortunately. On the plus side they offered us a great deal on breakfast so we enjoyed a delicious buffet every morning. Would surely stay there again if I visit. Only thing is, it might be a better idea to get a bus to the station rather than walk on the route they provide to the station. Good taxi service from the hotel as well. Very happy.
Great for the conference but not central to the city. There is a metro station near the hotel to get to the city centre easily.
Outdated rooms, not very friendly staff. Hotel can be very busy, so be prepared to wait a long time at reception. Don't trust the wake up call, half of the time I didn't get one. Nice fitness room and pool
Friendly, helpful, has a lot to offer. They check pin you twice a day to see if you need anything. Free water bottles. Shuttle takes you into the city and airport for 7 euros each way. Walking distance to the metro station (10 minutes).
An old glory still fighting the race. The hotel is pretty old and the rooms (at least mine) show the traces of the time Overall a good structure, but a bad place. Nice and polished surface but if you scratch it you can see details revealing the age. Good dinner and fabulous breakfast.
Stayed here through the Starwood Resorts program. We brought family along. The room was clean. There appears to be an entire floor dedicated to Starwood members. The biggest qualm with us is that we must have a good sound isolation in order to get a good night's rest - and that's what we got at the Sheraton in Rome. We'd recommend to others. Front desk staff were nice and communicative. They spoke English. Breakfast was good as well.