About
Location :
Added by Jopie, at 11 November 2016
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 8:00 AM – 6:00 PM
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14 Reviews
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14 June 2018
They'll sneak a one way return fee into your total costs. This cost won't show up if you reserve the car through Priceline or other similar sites.
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11 June 2018
Never seen such slow service at car rental desk. First of all, the desk at the airport was empty when I arrived (at specified time). Had to call and wait for agent to arrive. Then it took ages to save my name/address information (which was already given at online form). I also had to choose all the services again at the desk. What is the point of online booking form if all the data is not usable at the desk when picking up the car? It took almost an hour from arrival to get the car.
Car was ok and return went smoothly.response / report this review -
28 May 2018
Called multiple times to get the free shuttle. no answer so we had to take a $50 cab to get there. Pretty frustrating
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02 May 2018
Ridiculous new policy of only accepting credit cards, so debit or electron won't work. Also payer and driver have to be the same. This totally ruined our trip and caused a lot of extra costs when trying to find someone with a credit card and a drivers licence. Most uni students aren't allowed credit cards. Also you need to know a pin code.
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19 February 2018
Terrible, they own FIREFLY, I had a missed flight and a car that was already prepaid for, they gave it away! Totally unacceptable!
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09 February 2018
Easy return process and friendly staff. There is a shuttle service that will take you to your hotel or the airport as needed.
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06 December 2017
Overall at first was the same experience from any rental car company. Have been traveling internationally for years and rented vehicles everytime. First issue was several damages on vehicle that were not noted upon pickup. Counter clerk told me to just take pictures and not worry about it. I was not ok with this so had them mark every ding on the damage disclosure form. My main issue is after checking back in the vehicle on November 12th I received a zero dollar balance for no initial charges as I had prepaid back in July. On November 15th after I have already made it back to the states they charged my card for 36 dollars and again on December 1st I have another 56 dollar charge. After trying to get ahold of Hertz there response to me was Hertz Iceland is not a Corporate company even though the charge on my card shows Hertz Corporate. Stated" Just dispute the charges with your credit card company as their is nothing we can do". I will never again use hertz as unauthorized charges and the lack of customer service in this experience noone wants to have after an amazing trip. I would suggest all to consider my experience and rethink when using Hertz in Iceland as I am having to get another card issued and still waiting on receiving my money back and getting this resolved.
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21 September 2017
What you've read about terrible service and huge charges for small damages at this company are all true. We saw a perplexed couple being told they'd have to fork out $900 US dollars despite paying for additional insurance for a door ding that nobody could actually see. We waited over an hour to pick up a car we'd reserved weeks in advance. When we dropped it back off, there were no shuttles to take us to the airport because they were "too busy" to drive them. Navigating our way in the pouring rain, before sunrise on foot from the return office to the arrivals gate was no fun given that there are no sidewalks or pedestrian crossings. Anyone with mobility issues or traveling with small children would find this impossible. Give this one a hard pass.
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18 September 2017
Customer beware!! Do not rent a car from this company. I had a small nick in the bottom of the door, which was so small I didn't see it or remember anything happening to cause it, and was charged quite a bit for estimated repairs. The company representative had to get down on their hands and knees to find the nick. Seems like they are doing everything they can to find something wrong -- no matter how small -- to charge the customer extra money. Again, avoid this rental car company with all measure!!
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29 May 2017
Easy pickup, desk is at the airport and after 5 minutes of forms I was in the car which was parked right outside. Car was very new (5000km). When I returned the car I was not able to refuel, as the pump at the airport did not accept my card. I did not have time to drive to another fuel station so I left the car with an empty tank. There was no employee there because it was the middle of the night. To my gratitude, I was not fined for not refuelling and they just charged me with the fuel. Great job Hertz!
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28 May 2017
these people refused to help us and the lady helped the other costumer after me after I left after waiting for 40 minutes. these people have poor customer service. dont use them. it will be risky.
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25 April 2017
They do not accept debit cards! Had to pay 95€ and didn't get a car!
It was not possible to rent a car using my VISA debit card (which I successfully used in the past to rent cars in other countries). The staff at the station was friendly but told me, I wouldn't have to pay anything since I didn't get a car. Nevertheless, the money was deducted from my account either way and I had to pay a 95€ fee to get the refund. The support wasn't helpful at all.
A good alternative is Geysir Car Rental (@Harpa). There you can rent a car without a credit card just using a debit card and leaving a cash deposit.response / report this review -
10 April 2017
DO NOT Rent from this rental car company. Broken window cost me $7,500 US for ESTIMATED repairs. Car already had damage at the time I rented it, no doubt from the last person they charged for estimated damages as noted by stickers on the car. We were NOT offered sand storm insurance by Hertz and were forced to agree to pay for normal wear and tear damages in order to get to the airport. Take your business elsewhere.
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18 November 2016
Rented a car here to drive the Golden Circle. Golden Circle was ok. A lot of nothing then a brief something then lots more of nothing and repeat.
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