Extremely Poor! Pick up was late by 30min, then I had to wait for 1.5hours. Car was not ready!
Understand that sometimes it's busy, but then it should be mentioned during the booking process!
was told would have a diesel car but turned out a petrol, also forced me to pay for a leaky tire
Had to wait for an hour. Very inefficient office. Waste of time.
Returned a car here. Good price, good service. No complaints.
The 'service' desk agent gave me a smaller car than I reserved and paid for, and when I asked if it was the same size, he said, 'sure, it's the same "class" as the one I reserved'. I didn't realize until I got in it, that it wasn't what I paid for. Dishonesty at a level that you would not expect from a company of this size.
As of December 2015 this branch is closed. Go to the one at the domestic airport, a few minutes drive away
They were the cheapest car rental company that we had heard of. But the service was below par. First they gave us a car with dodgy brakes that failed - luckily we were driving slow at the time, otherwise we would probably have had a large accident. When we tried to complain, the staff at the airport were indifferent and didn't care. Didn't give us even a discount.
Eventually I had to write to head office and a refund was given. Shame - sounds like the company could be OK if it wasn't for individuals who don't care about customer service. I would avoid