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Added by Jopie, at 18 October 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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22 Reviews
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18 May 2018
The staff and service were superb on all accounts. Perhaps what illustrates this best was when Nicole Tang, the Assistant Guest Relations Manager, greeted my husband and I upon arrival. I had received a large bouquet of roses and she said, "You both look so elegant please let me take your picture." By the time we checked into our room a hand crafted card arrived with a lovely photo to remind us of our arrival! This exemplar service, extended whether having a drink in the lobby or in the bar where my husband's comment on the cherries used in his drink were "so superb" that the bartender brought us an additional cup full to sample. Such attentiveness is what brings people back and spreads the word regarding where to stay. Thanks to all for such a great experience.
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06 May 2018
I would say I am a decent traveller who has visited over 15 countries and stayed in various 5 star Hotels across the world. Location wise Hotel is good and within 10 min taxi drive from happening places in the City. But for the price I paid I would expect Breakfast Included. Same price you can find a harbour view in this beautiful City. Their Bar is good and service is fine.
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02 May 2018
My favorite hotel in Hong Kong despite so many wonderful choices. I admit that I have a long, sentimental attachment to this Shangri La, but it remains just as elegant and perfectly run as the first time I stayed there. The location is terrific and the common areas inspiring. This is a wonderful base for business or pleasure in Hong Kong.
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18 April 2018
One of the most enjoyable experiences I have ever had at a hotel. The staff was excellent -- extremely helpful, knowledgeable and kind. The hotel itself was beautiful, my room was extremely comfortable and quiet. Food was excellent as was the service and selection in the Horizon Club. The Spa (although small and lacking a comfortable relaxation area) provided a wonderful massage. This was my first stay at a Shangri-la but it will not be my last -- you have a new, loyal customer.
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16 April 2018
We very much enjoyed our stay in your lovely hotel and club horizon. Amazingly warm welcome, care and attention at each stage from all the staff. Appreciated the room upgrade, birthday decorations, cake, chocolates, a few hiccups were satisfactorily resolved. Pleased that everything worked out so well. Thank you and see you again soon!
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04 February 2018
Excellent luxury hotel in Hong Kong. Superlative arrival experience, very large cleanly room with amenities. Great breakfast choose of food. Great experience to Lobby Horizom. Many thanks to all hotel personnel !!!
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29 January 2018
Another wonderful stay at ISL and the staff continues to be the crown jewel of the hotel. Special shoutouts and thanks to Atsuko, Charis, Icy, Samson, Ivy and two other Horizon Club staff whose names I forgot. Just wonderful people!
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24 January 2018
We had such a wonderful time and enjoyed every minute at the hotel. It's been such a pleasure. Thank for the outstanding service and lovely breakfast. We loved it and will come back every year.
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23 January 2018
As someone who works in the field of customer service, I have to tell you how impressed I am at the level at which the staff perform. Everything is done seamlessly and deliberately, while keeping the guests at ease. Two employees in particular stood out to me. The first was Karen, who was so welcoming during check-in, and was kind enough to follow-up with me later in the stay and provided some sweets as well! All her communication with me was tailored, and she remembered that I had not been back to Hong Kong in a long time and that I was visiting family. The personal touches mean a lot! The second, I regret to say I forgot her name, was the incredibly helpful staff member who assisted me at the airport when I was leaving Hong Kong. I arrived at the airport around 10:40AM. She escorted me and my luggage from the car to the American Airlines ticket desk, which was not to open for another hour and a half (completely my mistake for not double-checking that). She was then kind enough to escort me to a couple of lounges in the arrivals hall to see if i could gain access there until check-in opened (I could not). All the while, she had my luggage in tow! Finally, I decided that I would just do some shopping until check-in opened. Instead of leaving me for good, she offered to house my luggage so I wouldn’t have to drag it around with me, and told me she would meet me back at the American Airlines counter at 12:15PM when check-in opened. At 12:10PM, she arrived with my bags and waited patiently with me in line, even though I said she had done more than enough to help and was free to leave if she liked! She helped me unload my bags from the cart to the baggage scales and gave me directions on how to get through security before wishing me pleasant travels and excusing herself. I truly can not commend her enough! It was a fabulous lasting impression of Shangri-La service, and it wasn’t even AT the hotel! I am sure that the entire staff would have been more than keen to do all this for anyone, but it speaks volumes about the level of service they are committed to delivering. What seems like going above and beyond to a guest is simply the norm for the staff, which is something to be proud of. I plan on sharing these examples with my staff as well, to truly emphasize how much of a difference these types of interactions can make. Thank you very much for a memorable stay.
There was only one incredibly small issue I encountered that was not rectified, and I think it was just because of how challenging it was to describe. I called the service centre on my first morning to make note of the shower curtain in the bathroom. When the main shower head is on with hot water running, it creates a pressure difference. This causes the curtain to blow inwards to the tub, which results to it clinging to the occupant and getting in the way (there was a lot of swatting at the curtain to try and keep it away from me). After reporting it, the agent on the phone said she’d send someone to look into it, but nothing was done nor any follow-up communicated. I found that using the hand-held shower head reduced the billowing shower curtain issue, so I did not find it worth bringing up again. In the interest of any other guests that may experience this issue as well, I find having a shower curtain liner with weights along the bottom helps alleviate this problem. Thank you for considering this option, and for an otherwise flawless stay.response / report this review -
28 December 2017
Outstanding service backed by very good food. The Summer Palace dining room is a beautiful space, bolstered by attentive, caring but unfussy service. The roast pork was indescribably yummy, but most of the other dishes were just "good". Good variety of wines in all price ranges.
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06 December 2017
I've been here twice on my visits to Edinburgh and I can't fault what should undoubtedly be a tourist trap (being on the royal mile, right by the castle) but is somehow a cozy little pub with reasonable prices and lovely traditional Scottish folk music every night!
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27 November 2017
Very nice hotel, excellent service, fantastic staff. Even though it is not a new hotel, in general it is very well kept. Horizon Club is just fab. 5 o'clock tea at the lobby bar is so much fun w/live music. The location of the hotel mostly requires a cab ride to go to places but no big deal cabs r plenty n cheap. Our room was kind of standard n the carpet was not very clean but other than that it was good. Bed was very comfi. Lobby area of the hotel is pretty spectacular. Restaurants are great. Gym is 24 hrs. Swimming pool is very nice. If u chose to stay at the island side instead of Kawloon side then pick this hotel w/o hesitation.
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14 November 2017
They treated me as a special guest, free wifi, free welcome drink, free dinner, free snacks, free upgrade, surprisingly free SPA. Love it!
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22 October 2017
Great room and great food
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27 July 2017
Favorite hotel in HK. My home away from home
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18 July 2017
Awesome hotel. Spacious room , immediately responding staffs and world class amenities.. I suggest to look include few more Indian and south Asian cuisine. Massage also needs bit of improvement
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27 June 2017
Amazing service, smack in the middle of town. Comfortable rooms and great facilities.
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22 February 2017
Hosted an event here before and I would say the Library area is a great place to host a cosy event with a private area for refreshments. The staff were also very helpful in assisting a successful event, for the set up and testing, indeed very professional. Would come back again.
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08 February 2017
Nice place for banquets. Great location too.
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30 January 2017
Very good hotel but it has aged quite a bit. Good location
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21 January 2017
Their restaurant is very clean and the dim sum there is delicious. My family and I enjoyed our meal there and we treated very hospitably. They also serve tea, coffee, and have a dessert menu. This is my second time here for a meal and it did not disappoint
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25 October 2016
Never got disappointed by Shangri-La's and could say the same bout this one! OK location but great facilities, spacious rooms and amazing breakfast in the morning! The swimming pool, spa and gym aren't bad either :D
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