This place is amazing. The breakfast buffet is magnificent like nothing I've seen!! On beautiful Denaru island very green manicured lawns and gardens amazing water views and pools for days.. must be seen to be believed
Amazing staff and Salt and V Restaurant was amazing! The gym and pool were great. The lagoon buffet could've been a bit better. Rooms were nice, but it's worth the extra money for the better rooms, bathrooms are dated. Besides that, the overall hotel was nice and very hospitable.
Very beautiful place yo visit.
My family and I enjoyed out stay at sofitel resort. People were very friendly, very sweet, and very caring. I would recommend this place to everyone ❤❤
The food is amazing here, we tried the buffet to the bar food it was amazing..
Very nice resort. Main pool can get very busy (and noisy). You can pay extra for the adults only beach club and if you are after peace and quiet it is worth it.
The stay was great after 2 years lapsed of holiday. I have not experienced other Sofitel Hotels but as a couple, we enjoyed our stay.
They have told me that they're going through changes from menu, services and room designs now. We will experience a new Sofitel Nadi in 3 years time.
This place is heaven. The people - smiles everywhere. Food - delicious. Sights - beautiful. Accommodation- heavenly. What more can you want
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around
Spacious, clean, quiet, beautiful rooms with big bathroom, air-con & comfy bed. Complimentary slippers, robes, tea/coffee facilities, fridge, TV, and balcony that overlooked the beach. Stunning pool, grounds & amenities. Lovely food, drinks, huge breakfast & very friendly staff. Good nightlife. Disability friendly with lifts or a golf buggy with driver to help you to your room. Easy ride to Denarau marina. Wish we could of stayed longer!
Went here for my birthday. Safe to say I will not return to this resort. The sliding door was broken in the room (glass was cracked), the TV didn't work, and there were no smoke free areas. I couldn't sit and relax outside my room as there were smokers on both sides. The room and bathroom were very dated. Best part of the week was the cocktails. I have been to Fiji many times, but seems like you get more at the cheaper resorts.
The pricing of this resort is definitely 5 star. The actual facilities are about 3.5 to 4* Reasons being the rooms are well kept, but there is a shower over the bath tub. Very 2*. The actual buildings, grounds and staff can not be faulted. There is very little to do other than the pool. The beach is kept immaculately clean and groomed but it's not a coral beach with reef etc. We could not find a sauna room or steam for guest usage (without charge). Pricing of meals is quite high - $99.00 for a buffet dinner is quite high. $13.00 for a local beer. I would recommend this resort but be prepared with very high prices.
Spacious, clean, quiet, beautiful rooms with big bathroom, air-con & comfy bed. Complimentary slippers, robes, tea/coffee facilities, fridge, TV, and balcony that overlooked the beach. Stunning pool, grounds & amenities. Lovely food, drinks, huge breakfast & very friendly staff. Good nightlife. Disability friendly with lifts or a golf buggy with driver to help you to your room. Easy ride to Denarau marina. Wish we could of stayed longer!
We stayed at the Sofitel in 2015 so we were happy to return. The adults only beach club is a great
innovation. The staff are friendly and co-operative and happily moved us into a more suitable room
as my husband has health problems, Thank you Nate!! Incidentally I lost my address book and I'm hoping
it turned up in Room 216 and that it will be posted to me. __ I'm lost without it!! The food in the V restaurant
is really lovely and has a delightful atmosphere. I will be recommending Sofitel Fiji to my friends.
What an amazing hotel and location. The 'adult only' club was a great escape from the school holidays. The food was very good and the staff were brilliant.
Everything was so easy to find and all of the staff were helpful, friendly and more often than not you were greeted by your first name, even by people you had only met once.
I will definitely stay here again.
Room for improvement in the quality of the room service. The food delivered was unfortunately of an average quality.
The slide and the sea view were the reason we chose Sofitel. My daughter loved the slide and the pool was amazing. The sea view wasn't what I'd hoped though I'm sure some rooms have a great view but still I really enjoyed sitting out on the balcony. The food and staff were amazing. The hotel has good facilities and all the communal areas were very good but the room was tired and so was the linen. The movies were ridiculously overpriced but over all I didn't find things too expensive.
Was woken every morning by the service staff, talking near our room and the service trolley was extremely noisy. And we were staying the more expensive part of the hotel, in the Beach Club rooms.
My daughter was at the other end of the hotel, as she had two children, right near the laundry and maintenance sheds and one night the workman were welding and hammering till 2am. She ended up ringing and complaining to be told, oh yes other guests have also complained. It is a holiday, no one wants to be woken up unexpectedly.
The rooms need upgrading, especially the bathrooms, dirty and old. - For what we paid, expected more.
Gym too small for the size of the hotel.
Food and drink was very expensive as well.
No information material in the rooms about the hotel and its facilities.
It was a pleasant stay, lots of relaxing.
Our room was the biggest let down with our bathroom being pretty run down. Black stains in the white tub, hairs in the floor which is what was there when we opened the door. Mould in the grout. It was the worst bathroom we have ever used in a prestigious hotel.
The food was great at Salt but the hotel food was too westernized. We choose to eat at the other hotels for dinner. Water sports were way to expensive.
Everything else was amazing, great service, breakfast was fantastic, kids club amazing, cocktails amazing, pool experience amazing.
I think the Sofitel Denarau plays on its location to pretend to be a five star hotel. The service was generally poor, usually slow and often confused. Fiji time is all very well but charging five star prices requires five star service. The one hour wait for our dinner on the first night in a largely empty restaurant was typical of our experience.
The first room I had (364) was tired, suffered from smoke from adjacent rooms and the shower over the bath was dangerous. The second room I had was better but the mold on the shower was not a good look.
The staff were great. The food in the restaurant by the beach was average. Pool was beautiful. Rooms were ok but need to be updated with a bigger bathroom. Also, regular pest control would be good. The room was clean enough but could have been cleaner.
It was great and inspiring. Very welcoming. Loved the staff, they were very courteous and extremely helpful and eager to assist. Room was nice and clean. Surrounding was pleasant and good to see lots of people around pool etc.
Only comment I can make is that there was not much of assistant during the cooking breakfast area in particular when there was a single chef and was confusing regarding ordering process when guests were in queue.
We arrived earlier than designated check in and the front of house staff were fantastic in letting us check in early.
The bar staff were fantastic. The pool facilities were amazing and very family friendly.
However:
The restaurant SALT was atrocious we returned 1 of the 4 meals the other 3 were only barely edible. Not only that it was extremely expensive!!
Our stay at Sofitel was great. Everyone was SO nice, our room was mostly perfect (with the exception of some bugs that kept coming in the last two nights which was super annoying and the bathroom was small and water got everywhere) but we had a great ocean view room and the beds were comfortable. The Beach Club was the highlight of the hotel and our stay there; the servers were attentive and nice and the food and drinks were delicious. Amelia was exceptional and did a lot for us :) We didn't get the best initial information on the beach club on our arrival and had to ask for more information regarding it on our own but that's okay. Also, we thought we asked for a Shuttle to the airport on our last evening but the communication with that wasn't the best and there was a lot of confusion when we tried confirming when our shuttle would be taking us. But it got figured out. The staff there is really attentive and want to do their best at making things right if you have a problem. We didn't report the bug issue so that was our fault. The gym was good, especially at the beach club; outdoor and you get a private instructor! I highly recommend this hotel.
Truly pleasurable. From check - in, dining, bar, housekeeping, activities, room service, Turtle Club, So Spa, concierge and check-out; the friendly and professional staff made our stay at Sofitel Hotel & Spa Fiji so special for me and my family. It really was such a homely & welcoming feel. Everyone was happy and lovely adding to our magnificent stay. Vinaka!!
Without a doubt, your facility is the most beautiful we have ever stayed in. The rooms are superb. But the best marks go to Rony. He was so kind and attentive to our needs.in the resort and on the tours he arranged for us.. We will give you a "great" recommendation in our AAA survey as well. We hope to come again. Thank you so much. Regards, Susan and Larry Kearnan
Staying at the Sofitel was indeed such a relaxing and wonderfully enjoyable experience. The staff were more than courteous and friendly and ever so helpful, and the food was just Devine. We loved it so much that we extended our week-end into Monday and will definately be up for another stay with you very soon. Great job Sofitel!!
Booked a Waitui Beach Club room but ended up in a standard room because four club rooms we were shown all smelt mouldy. Bathroom of downgraded room also smells mouldy. Staff are very friendly and helpful. Grounds and pools are lovely but lots of mossies. Food and drinks are way too expensive which is a shame. Tour desk says "cheapest price guarantee" but refused to match tour prices available online.
Wonderful place, helpful and friendly staff. Great place if you want to chill by the pool all day. Only one negative, limited options for those with special dietary requirements. Other than that the whole family really enjoyed their stay.