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Added by Jopie, at 30 October 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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04 December 2017
Room was narrow but long. Beds were comfy and there was a heater which was good for the cold. Only thing I didn't like was the bathroom. The toilet bowl was opposite the bidet and they are so close that your legs will touch the bidet. Also, both are right next to the bathtub which makes it really hard to get in and out.
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18 November 2017
Good rooms, you have to walk like 12 minutes to arrive to Atocha metro station.
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12 October 2017
It is located very near atocha. The breakfast is very tasty with variety choice of fruits and food
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22 June 2017
AVOID THIS PLACE LIKE THE PLAGUE!! It is definitely not 4 stars and worth your money. Rooms are basic, air conditioning plays up, elevators are tiny and only holds 3 people even though it says it's made for 6. Blow dryer is old and useless and shower head is rusty and doesn't release water properly. Also not in the best part of town. Reception staff are not kind and always act as if you are a problem they are trying to get rid of.
I have never been so appalled by the lack of customer service by reception staff in particular "Sonia". We called this evening to let the staff know that the air conditioning wasn't working in one of our rooms (came with family and friends) and to ask what time our tour departed. The receptionist continued to hang up on a friend who only spoke English saying she was "busy", are we not paying customers?!
I called myself as I speak Spanish and received the same type of service - or lack of I should say. Sonia hung up on me about 8 times, sometimes talking other times just picking up and hanging up so she wouldn't have to speak to me - I was not going away that easily. It wasn't until I screamed at her in Spanish demanding that she didn't hang up on me. I asked for her name which she didn't provide until I asked a 5th time and demanded to speak to a manager, which she refused. After further debating she said she would get a manager to call me. 10 minutes later I received a call from a colleague NOT manager.
The only good thing after the commotion was that she sent someone within minutes to fix the air conditioning. As a paying customer I should not have to go through that!
Hoping the manager contacts me before I leave!response / report this review -
11 May 2017
Hotel is very bad, staff is poor with no courtesy. Gave the used room at first place and the bed size is too small. Not worth the money paid to the hotel. Worst experience.
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13 April 2017
Standard business hotel. Rooms were clean and spacious, front desk staff was good.
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21 March 2017
Went there for a group of conferences. Many conference rooms and they are very good!
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19 February 2017
Pros: Rooms are nice, and hotel is well located, near the train station and we'll within walking distance to porta del Sol, plaza meyor, and other great places, great breakfast.. cons: wifi is really bad, beds are hard and cheapish, showers for some reason only have one door, so the floor gets wet.
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09 December 2016
Nice, clean, quiet and spacious rooms. Approachable location by foot as well as by public transport. Very nice breakfast. Polite and English speaking personnel.
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06 November 2016
Rooms are very classic and neat. Perfect location.
The level of english is good, you can always express yourself to others.
Gymnassium is a disaster. Only 3 machines in a small room and with a disturbing air quality.
Meals are good, especially salads. You can modify the meals as much as you can, they accept your special requirements always with smiles.
Everywhere is clean, I have not seen any kind of visual prints of a dirty customer.response / report this review
