Fantastic location The back side of the block has plenty of local restaurants. Clean, quiet hotel with access to the city without being in the middle of all the tourists.
Staff people were very corteous and efficient. Old hotel, well maintained, spacious rooms.
Beautiful hotel but a bit on the expensive side. Coffee and water outrageously expensive. Not recommended if you are on a budget. But what to expect, it is a 5 star hotel.
Great stay, the rooms are clean and comfortable. The staff were excellent, friendly and helpful at all times. The location is good, shopping and dining options abound. This was truly a positive experience. So, why not five stars? Well, the walls seem a bit thin, it being very easy to hear your neighbors, at all times. In addition, the room was a bit on the small side, not a problem for a business traveler, but for a vacationing couple or family it might feel a bit cramped. None of this was at a level detrimental to a pleasant stay, but it was notable.
Kudos for the very comfortable bed. So many hotel beds remind me of sleeping on the ground, both hard and lumpy, not here. A perfectly balanced mattress with plenty of pillow options. Makes you think that someone cares. Also, not just a comforter, but a sheet as well. Prevents overheating or freezing, your options too many times these days.
A special thanks to Susana G. For the warm welcome at check in. Nice personal touch, although I am not a fan of hard candy. Still, beats a jab in the eye with a sharp stick any day. Looking forward to my next visit.
Rooms are small by Intercontinental standards.
All staff friendly and helpful.
Good location with easy access to city centre.
Very lovely hotel. My room was small-ish and had a very squeaky bed, but aside from that it was lovely. It's a very clean hotel in a great location. Don't miss drinks at the bar downstairs, and I hear the dinner is spectacular. The breakfast buffet was basic, but still quite nice. The best part about this hotel is the staff. They're friendly and professional and go above and beyond. I would 10/10 recommend this hotel.
Decent hotel with decent service. Good location if you have meetings in the city, but a little far if you want to have a run in the park.
Staff extremely friendly! Was there to serve us with whatever we meeded. Clean rooms
Top of the luxurious hotel intercontinental hotels standard in all areas are always amazing staff are very helpful and well trained
Had a great stay for a few nights at the InterContinental Madrid. Staff there was courteous and recognized my status with IHG. Concierge was helpful in printing out train schedules and recommending travel options for a day trip outside the city. The room was clean and a bit bigger than the average room as the hotel upgraded us.
The location is near the Salamanca shopping area for those who are looking for a nice walk to shop. Taxis are also conveniently located near the hotel.