About
Location :
Added by Jopie, at 10 June 2016
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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17 March 2018
Don’t use this company! They feed you wrong information, have horrible customer service. We waited in the lobby where the representative told us to wait and waited for 45 minutes ( this is a long time especially with a 4yo, 2yo, and 4 month old) to learn they went to a different meeting spot than what was told to us and marked us as a no show. I might have gotten past that part except for the fact when I called the response I got from the office was that I waited to long to call (mind you the day before we waited in lobby for 30 minutes and was picked up there). When I told them all of this all that was said was sorry but you are a no show you will have to wait another hour for a representative to speak with you and then hung up the phone. When I called back I finally got to speak with another representative and was told the same thing although they did get me to Wellington who has given us a 15 minute window in the middle of our day to speak with him. (Way to ruin a full day of our vacation!) I will not be booking anything moving forward with Amstar and suggest that everyone do the same if you don’t want your trip to be interrupted.
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11 March 2018
Zero stars. They hire thieves that steal money from bags
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02 November 2017
We used this company to do a shopping trip as we had not been to the island before and were not comfortable going out on our own. We have done the free shopping trips like this in other locations so we expected to have a sales pitch of some type before getting to shop. Here it was cigars, which was neat to see how they were made, but we don't smoke so were just ready to shop when that part was over. Unfortunately the place has only a small jewelry store, typical souvenir shop, small rum shop, cafe and chocolate shop. Everyone was done within 30-45 min yet we were stuck sitting there for another 45 min till they dropped the next round off. It was a waste of 3hrs and would have been better off getting a cab for some real shopping.
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14 October 2017
This company handled our transfers in Punta Cana recently with utmost professionalism and care. Their travel counselor, Emmanuel Encarnacion, speaks very fluent English (almost otherwise non-existent in Domincan Republic) and makes best suggestions to visitors. He will take his company, Amstar, to greater heights!
Thank you, Emmanuel!response / report this review -
19 July 2017
Do not use. They put us in a van at the airport and we waited for 45 minutes to an hour. We kept asking them when we were leaving for our resort and they would tells us 5 more minutes. After waiting in the heat we got our bags and walked to find a taxi. Not the way you want to start your vacation!!!! Gentlemen were very rube and started laughing at us trying to find a taxi..
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12 June 2017
Poor customer service for a party of twelve that would easily fill an entire van. Arriving to Punta Cana and getting to the resort went ok. The driver got us to the resort in one piece. Driver took no consideration for the fact that we traveled with a baby b/c the ride was rough. However the AC was on blast which was wonderful b/c it was extremely hot and humid.
You have to arrange your return trip in advance, but if your flight is delayed, which ours was by five hoursbe prepared to get on that transportation ride anyway b/c they are not in the business of rescheduling to accommodate two families. We both were traveling with one toddler and a baby less than a year old. We talked to various levels of authority and each one gave us a different excuse. One said they don't want to be responsible for us missing the flight if the airline changed its mind and decided to leave on time. Another said that they just couldn't reschedule and suggested we catch a cab. The last person had someone in the background saying in Spanish, "she is not our problemtell her to catch a cab." The person on the phone didn't repeat it but instead said that the airline desk we are returning on closes at three o'clock, which meant that we had to take the shuttle at the time we originally scheduled. Mind you even if the desk is empty at certain times of the day due to inactivity, they reopen when they have flights going out. I was insulted by the lack of creativity of their lies. This is the type of service you receive as a customer when you purchase transportation in advance due to a package deal. They have your money already so they don't bother with customer service.response / report this review -
21 May 2017
My wife and I spent a week from hell in punta cana. The one highlight to the trip was Amstar. They handled all of our travel, to and from the airport, and on an excursion. All of the people we dealt with were great, more than helpful, and very professional. We had enough b.s. to deal with from the "resort", it was nice not to have to worry about travel in a unknown place. If we ever go back, we damn sure won't stay in the same place, but we will definitely use Amstar for our travel needs.
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21 May 2017
Wouldn't even give one star. Had the worst conversation with one of Amstar DMC representatives in Punta Cana (Punta Cana Princess all suites resort and spa). We had a transfer from our hotel to the airport today may20 2017. We got to the lobby ahead of the time checked out and were waiting for our bus. Then we found out that bus left which was earlier than scheduled time. Amstar representative Stanley C Bourgouin instead of apologizing was mean, rude and unprofessional. Made us, his costumers so mad, said it's our fault blaming us that we didn't come on time even though we have proof of checking out before scheduled transfer time. He ruined the whole mood of our vacation, he was inturapting us, raising his voice, making faces at us. When we asked his name to write it down he was covering it with his arm and saying, "yeah take my name like you can do something about it." We had to pay out of pocket for a taxi $40 and list our paid transfer when it was not our fault. Unacceptable, worst experience! We want to be reimbursed for our expenses. And that person should not be a customer service representative!!!!!!!!! Amstar should hire people with good customer service skills!
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17 March 2017
Had a great experience with our Amstar reps to and from the hotel and excursions. We stayed at the Now Onyx and loved William and Lenny as well as Wilson who took us to the orphanage. Nothing but professional and helpful!
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23 January 2017
Edgar at the excursion counter at Melia Caribe was fantastic and we loved the Outback Adventure excursion we booked through him. This review is a 2 because of the experience with a customer service rep for our return to the airport. She refused to change our pickup time after we were notified by Delta that our flight was delayed. We had to keep a 5:45 a.m. pickup for a 9:30 a.m. flight! Very poor customer service.
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27 December 2016
The two was good and inform as to the the activities; however, she gave us the wrong pick up time for our shuttle back to the airport and we had to pay for our own cab back. Hope we don't miss our flight. If we do, this 3 will become1.
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04 September 2016
Do not book excursions and day activities with these they deal with companies that will rip you off you'll pay a lot of money for a great experience and you won't get what you pay for they don't tell you you'll be transported on the back of a truck for an hour and a half the people doing the activities will have you waiting around wasting time and filling time with showing you how coffee is made instead of actually giving you what you paid for I.e in my experience I paid 70+ dollars each for 4 hours of buggies and ended up only driving around (I could run faster) for roughly 40 minutes. You'll try and get a refund and it won't happen. If you do decide to do something don't be scared to write what you actually think when you do the experience review don't let them intimidate you when they stand over you when your writing it out!
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17 June 2016
Terrible experience, stayed at hard rock hotel in punta cana. The rep was gone the day before we had to go home looked in the book left on his desk for departing customers and was told to be at the lobby at 10 am for airport transfer. Go to see him in the morning at 8:50 am to let him know we were ready, he tells us your bus left at 8:40 am! So he then tells me I'm basically screwed better go get a taxi for 50 dollars and make it to the airport because they can't have no shows. The teller at checkout tells me I'm the 3rd one that morning who missed their business with that company. Poorly ran, no American phone reps, and terrible employees. You couldn't pay for my next vacation to do business with these people again! Stay away do yourself a favor
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