About
Location :
Added by Jopie, at 14 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
10 Reviews
-
07 December 2017
What a bad experience staying overnight in this hostel.
I stayed for two nights in a one person / single bed room with bathroom and toilet in it. I checked in on Saturday afternoon, paid my due directly via credit card, plus the deposit for the magnetic card to enter my room. I put my luggage and my backpack in my room before left to the city centre to do some shopping. After the shopping and dinner I went back to my room, put my shopping bags, took a shower and went out to the city centre again. After midnight, I went back to the hostel in order to get rest, but surprisingly I couldn’t enter my room! I tried to use the magnetic card as usual, but it didn't work because I saw that the doorhandle was hanging down. It was BROKEN! It seemed that somebody tried to open the door forcibly.
I reported this directly to the man who was working at the reception, but he couldn't do anything but waiting for the technician to come after 9am. I said that I have an appointment at 10am so I need a good rest, took a shower and wear nee clothes. All my personal belongings were in the room, including the saline solution liquid for my soft lense, which I really need to use it before going to bed. I made it clear that I wanted a better solution than just waiting in the lobby!
Then he apologized for this incident, offered me a refund for that night (which never happened till now!) and he offered me another room to sleep for a few hours before the technician comes after 9am. I accepted this offer because I had no choice. So finally I had to sleep in a 5 persons room which wasn't cleaned up yet, without bathroom and toilet. The bed was unmade, so I had to make my own bed too, at 3am in the morning! And of course I couldn't sleep well, with my soft lenses still in my eyes which made my eyes pretty dry and very sticky, I also thinking about all my belongings, money, documents, shoppings, etc. in the other room! And for all this I had to pay 100% bill (no refund as promised!).
The next morning I went down the lobby to ask if they have fixed the door, but no, it hasn't fixed yet. They offered me a free breakfast (a few slices bread, jam and a glass of milk), which I took it as I couldn't do anything but accepting their offer. Finally they managed to drill the wall and opened the door into my room at 9:30am. Luckily my belongings were intact, but I wouldn't be able to lock the door anymore. As I stayed there for two nights, I had no other choice than to put everything in the locker temporarily as my new room hadn't been prepared yet until afternoon (I even had to pay 5 euro deposit for this).
I feel that I deserved a better compensation for this. I paid my due and behaved properly as guess, didn't cause any trouble, and didn't cause the incident, but yet I had to suffer from it without any refund. The staffs were helpful indeed, but I just expect a better compensation which didn't happen.response / report this review -
26 November 2017
Great location and nice rooms! The bar is really nice too, I can thoroughly recommend stopping in for a drink. We had a room for 6 to ourselves, which was nice for privacy/security. Staff all very friendly, all in all I've had a great experience.
response / report this review -
14 November 2017
Very nice hostel, well located nearby the main train station, good prices, cool staff and equipped with a good bar :) I strongly recommend it to backpackers around Köln and the Rhine Valley.
response / report this review -
03 November 2017
This hostel cancelled my booking without contacting me in any way, stranding me alone in the city.
I booked a bed through email. It's their policy that you call more than 24 hours prior to check-in and give them credit card information, to hold your spot. I called five days before, and then again the day before my booking. Both times, the staff member on the phone confirmed my booking. I confirmed twice on the phone and once over email that I would arrive after 3pm. When I arrived, at 5pm, they had completely deleted my booking and given the bed to someone else. The staff was apathetic, absent, and rude.
The location is excellent, however!response / report this review -
29 June 2017
Good location tourism wise in Cologne, clean rooms, pleasant staff. However, very noisy street outside and rooms a little bit like hospitals, also not enough showers or toilets. Reasonably priced.
response / report this review -
26 March 2017
Very nice hostel. Located very close to the station. Has very nice and helpful staff, and the garden with pool is so cool!
response / report this review -
06 March 2017
Ain't got a spot to bring your own drinks, WiFi is not working, buying a beer takes 10 minutes!
Rooms are dusty on the floor, beds makes lots of noice!
Only the place is good, not more!response / report this review -
04 March 2017
Central location, nice lounge area, many restaurants and bars in the vicinity, very friendly staff, full of fun and music.
response / report this review -
26 February 2017
Pros : good service and people.
Good pub
Situtation
Cons: small rooms and smell a little bit badresponse / report this review -
21 December 2016
Good hostel. Great location. Great common room and bar. Good rooms. Only down side was the bad internet and some temp construction work.
response / report this review
