Nice business hotel. Chilean staff trying their best to make you feel home. Gym needs a renewal
Great hotel. Very luxury and great service thanks
Excellent service. We had a Club Level room with Lounge access and we thought it worth it for the simple breakfast available until 11am, then lunch, then afternoon tea, then light evening dinner etc etc, plus free wine, beer, soft drinks, etc. Staff were great and very helpful
Great hotel, luxurious rooms and very good breakfast. Great location in the best area of Santiago.
Very nice hotel. Big and very nice rooms. Good service. Exellent room service.
Very good. Attention to detail. Staff is friendly. Pool on the rooftop is fantastic.
freshly renovated hotel and centrally located. lobby could use a gut renovation. will stay again likely
Very very tidy. The staff and waiters are unbelievably pleasant . This experience reminds me very much of being in far east Asia. People here are welcoming/ warm ; almost to the point of subservience
The hotel is OK but the service is not Ritz standard. When electricity went out, they weren't prepared. No elevators, stairs that led to the back alley, staff was unresponsive They are not there when you need them
Great hotel, nice location excellent service
Great hotel. The staff was on their "A" game the whole week. Great bar and restaurant, beautiful location.
I am a teenage so the food was too advanced for my primitive palate, but everything else was quite good, staff was very kind.
I've been to several Ritzes, but the service and the friendliness of the staff here is the top of the top! The food is also very good. The decoration of the rooms is a bit dated, but very cozy nevertheless. However, if wi-fi was included in the rates, that would make the things even better :)
Thank god they are renovating all the roomsit's in desperate need of a modern makeover to compete with the w and other nearby hotels. No complaints though.
Attending a school event. Wonderful rooms and staff.
Nice hotel with ample conference space. The only drawback would be for a hotel of this stature, the facilities seem a bit dated. But overall a very pleasant experience.
Great staff and service, clean and quiet rooms. Reliable wifi and conference rooms. The restaurant is delicious as well!
Excellent location. Great service. Building needs to be renovated/updated a little