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Added by Jopie, at 15 August 2016
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10 Reviews
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06 November 2017
If I could give less than one star I would. We had a horrendous experience here with incredibly rude staff and dirty rooms. The owner even admitted to not changing and washing the duvet covers after each guest, claiming 'its not a 5 star hotel'! For the price, we expected more, especially since we'd stayed in other Swiss hostels for a similar price and huge jump in quality. If anyone is interested I can send photos of the damp walls, mold on window frames and unclean conditions. The staff refused to return my ID when we requested to check out again (an hour after checking in) insisting we must pay for our whole stay. After almost 30 minutes of being told 'its not our fault, it's the Chinese' and similarly racist remarks, the owners attempted to offer us another room, admitting they hadn't cleaned the original one in a few days. It is true that at check in he offered us a change from the 6 bed to 4 bed dorm (for a price of course) claiming 'its a little crowded', but we didn't mind the extra people. As we were attempting to leave, he then claimed he tried to warn us about the conditions, once again blaming the completely lovely Chinese family already in the room. In the end he refused to give us our payment receipt, claiming we 'didn't deserve one' because he had to charge my credit card from the number on file. We assume he did this so that he could claim we were 'a no show'. Simply awful customer service. We will never ever be back and will warn others too!
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20 September 2017
I would not reccomend staying at this hostel for a couple reasons:
-very expensive and not worth the money
-wifi is really spotty and only works in 2 places
-1 outlet in a dorm room for 6
- no outlets in the common room
-small bathrooms with no lockresponse / report this review -
18 September 2017
Only one bathroom. Can be noisy at nite if ur room is facing the road
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07 July 2017
This place is a Backpackers with a good size dining and lounge room, adequate kitchen. Good location and close to transport with city bus pass included. Some of the staff are friendly and helpful. We have enjoyed our stay here.
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17 June 2017
Hostel is pretty grimy, for the price I kind of expected more. Only stayed for one night. In the morning we had to catch an early train out of Lucerne, so we needed to check out right at 7, which is the posted time, but the manager was 15 minutes late to check us out, thus making our morning more hectic than it needed to be.
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02 March 2017
The bedroom for two is OK. The shared restroom is small and not so much clean. The reception says that need to retain your only ID (passport) on the check-in and they can return your ID for 10 euros. When you do the checkout, they refund your money. The wifi only works on the social area not on the bedrooms.
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25 February 2017
Decent rooms and the bathrooms aren't bad. The location is okay (15 minute walk to the main part of town ), but they give you a free transportation pass which is nice
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17 September 2016
Staff was unfriendly before check-in. The bathrooms weren't very clean, and lacked any outlets. The bedding was questionable and the room smelled musty. There was only one outlet per room, which is inexplicable for a hostel. There were some charges that weren't explicit on the website. Most of the guests are older and not really friendly, creating somewhat of a hostile environment. The hostel could have a culture change by organizing activities for guests.
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29 August 2016
Unfair business practices to customers. When you arrive you are additionally and without notice being asked for a deposit of 20 CHF for the locker key. If you refuse they will ask for your ID or Passport and they would keep it as a deposit. Is this even legal? How can somebody have your own ID or passport in possession except the public authority? They also promised to reserve one parking place for our car, but when we arrived the place was taken by another customer. Quality and tidiness of rooms: First you cannot open the windows which are facing to the main road. The heavy traffic, even in the night, is so noisy that you cannot sleep. Pillows and blankets stink. On the first floor there is only one (!) shower for men and one for women and there were at least 8 rooms (4 people) on the floor. That means for one shower there might be 16-32 customers. The only asset is the location in the city center, however considering healthy risks and attitude of the staff I would recommend finding a better place even further from the center. In conclusion never EVER again!
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22 August 2016
Location is convenient but the balcony is a smoking area that are too close to our room. We were constantly irritated by the smoke.
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