Nice location beside the lake. Rooms are cosy but with no air conditioning.
No a/c, extremely hot in the summer even with open windows and after taking a very cold shower. Comfortable bed, clean room, very friendly staff. Very close to the walking path along the edge of the lake. The room is equipped with ceiling fan and stand fan to help with the air movements but very uncomfortable in the summer (first week of July 2017).
View from the balconies out front are spectacular. Breakfast is complimentary and expansive. Hotel is a quick walk from town and there is a bus stop 15 feet away. Greatly enjoyed my stay.
Although this hotel is of a more dated style than maybe offered in other hotels, the rooms are very clean and surprisingly spacious. For a family of three staying in one room, this was excellent for us. The hotel is just across the road from Lake Lucerne and we had lake views from our fourth floor room. Certainly in summer when the weather is so beautiful, we found that we were hardly in the room, but if the weather is bad it would be nice to have a less finicky wifi system etc. Overall very pleasant.
Great location next to lake. Room does not have AC and a bit out dated but clean. Service is excellent.
They try but it's not the same as a U.S. hotel, way to small and the way they treat you is not right.
Old style hotel
well run
well fitted out
nice beer
excellent bread at breakfast
Would have been nice if they had a pool
The Hotel is nice and somewhat close to town center. The front desk service was wonderful, but felt the restaurant server was rushing is a bit to finish dinning. Another thing that bugged me is that wifi was not free. It costed me $10 euro for 72 hours, but the internet speed is fast at 45 Mbps. Overall, being in Switzerland and how expensive everything is this hotel is above average. I just wished the room had more amenities such as A/C, lotion, and more towels.
Inconvenient!!! 15-20 minute walk from down town. No tea pot and tea cup in the room, no free wifi (their ads are wrong: 5fr for wifi) After my complaint, they took their ads down from the tripadvisor but it is still on the Google ads. They provide only two tiny soap bars and two bottle of shampoo and thin towels. There is a hair drier but no other grooming kits or shower cap. I felt like I stayed in a youth hostel, instead of 4 star hotel. Staff are dealing with too many group tour bus travelers. Understandably, they did not seem to have a time or patience.