Yamaha Motor Canada Ltd.

Location :

480 Gordon Baker Rd, North York, ON M2H 3B4
Added by Jopie, at 10 August 2020

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• Anonymous

  26 July 2023

  I keep getting this one guy at customer support who never has the answer and then says he'll find out and call right back. Then I never hear from him again. He's unexplainably ill-equipped with the resources needed to provide answers to questions that could easily be stored/retrieved in Yamaha's computer database and there's clearly an inefficient (or non-existent) protocol in place to seek answers for questions that are "above their database's pay-grade."

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• Anonymous

  26 May 2023

  I purchased a new Yamaha 212XE jet boat last year from The Cove in MacTier. The Cove is the equivalent to a sleezy used car dealership. They did not honor their agreed delivery date and then tried to push the matter to me saying I did not sign their paperwork or pay my deposit when they received the boat when they previously confirmed that payment and paperwork was due upon pick-up. I then had to follow-up for my warranty to be included on my account which took 3 months with both the Cove and Yamaha blaming each other. I tired to follow-up on why stereo features for my boat that were advertised were excluded from my boat. I never got an answer from the Cove and they blamed Yamaha. I then made a warranty claim for a damaged cushion that is now one year outstanding. I had to follow-up for updates and finally the Cove cancelled the claim as retaliation for a poor review I left them. I now have to start the warranty claim process again. Yamaha indicated that Yamaha dealerships do not have to honor or process warranty claims and further dealerships that don't sell you the boat may not service your boat. However, only a dealership can process a warranty claim and Yamaha will not deal with the owner. What is more bizarre is that when I followed up with Yamaha on my warranty claim they first said I could transfer the submitted warranty in their system to another dealership, then they denied that was possible, and then they said I should pick up my boat when I already had the boat. Both the Cove and Yamaha are equally confused and lack any level of customer service. Yamaha does not really have a warranty as its a joke to try to process a warranty claim. I truly regret purchasing a Yamaha boat and if you think that spending $100K+ is going to get you any level of decent customer service, think again. If you are in the market for a boat I strongly recommend that you avoid Yamaha as its a headache. Yamaha and The Cove dealership represent a true definition of a joke. They want your money for a sale and then turn their back on you for service.

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• Anonymous

  16 December 2022

  the worst customer service. nobody here knows what is going on. they owe me $150 that was taken out of my account. the account was closed nov28 and was told id be getting a refund on dec5. it is now the 16th and still no one can give me a straight answer. have a feeling i will not be getting my money back please do not deal with these people. disgusting and incompetent

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• Anonymous

  23 March 2022

  How am I unable to get the model of the sled I put a deposit for months ago with my dealer, while the general public was able to go on the website today and order whatever they wanted, and now they are sold out. Isn't that what a deposit is supposed to do? Yamaha, please contact me and make this right.

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• Anonymous

  17 August 2020

  BAD SERVICE EVER!!! I bought a brand new YZ450FX 2020 dirt bike through their 5 star dealer ship (at 27 May). After two rides the starter got fail. Bike had almost 2 hours and it happen in 9 days from the purchase (at 5 June). After a month of negotiation they decides to pay half price for the warranty replacement starter. ( it cost 900$ while starter of KTM cost only 300$. WHY??? both of them production of Mitsuba) After that they ordered the starter from Japan, which STILL DIDN'T ARRIVE. Only with YamahaCanada you can lose whole season when you buy new bike. Also their customer relation ship is just waste a time. Next time ONLY KTM

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