On time. Work complete. Good price. Nice loaner car. The service I’ve come to expect. Good job.
Accurate wait times and many opportunities to get a shuttle to another destination.
However, they could improve in their customer service. For example it was scheduled in July to have my winter tires sent to another Nissan location, but they were never sent. Second attempt to have them be sent out and my other dealership still hasn’t received the tires or had contact from this dealership. This is disappointing, especially since it has been so long and dragged out.
Everyone was quick and courteous.
Waiting room is large and bright but has no refreshments, so bring your own!
Ken at Service is always a pleasure to work with. Sid from sales also great! No pressure, just good information and you leave at ease.
Nice to feel taken care of when it comes to my car!
I would recommend to everyone to service your precious cars at this dealership. The advisors are professional and not pushy about selling services to you. The mechanics are very skilled: I didn’t see a sign of anything being taken apart or disabled, but all problems were gone. Good job on the car wash also
Amazing customer service from Tony Flemming at Woodchester Nissan in Mississauga. He greeted us upon arrival and assisted with questions he knew all the answers to. I am a first time buyer and he explained the best car to get my full money's worth as well as saving some big bucks. And sold my cousin the same car! I would definitely recommend him to others he is great. Will be going back to visit him soon
They promised what they delivered. They said they would call me back and they did. They said that they would make sure I had my car back by days end if they couldn't finish all the work and they did. The shuttle drivers were friendly and courteous. When I brought back the car to complete the service required - a part had to be ordered - same experience.
I definitely recommend this service team.
There is one thing I feel very disappointed: I booked the date to pick up my new vehicle, but when I went to pick up my car, I was given one key only (This shouldn't happen, two keys always follow the new vehicle). Therefore, I was not happy , then I was told that the second key would be mailed to me. Around ten days after the pick-up day, I didn't receive the key. I called the person who delivered the car to me, but he couldn't remember he had delivered the car to me. I had to call Danny who did all files and set up the car ready for my pick-up. He helped to re-direct me to the delivery person again, then the delivery person told me that I have to go to your dealer store to pick up the second key. I had to spend around 2.5 hours for the long distance round trip (around 8 liters gas wasted) to pick up the second key.
I understand the key us not safe for mailing, so I agreed to go to pick it up. I just really wondering and is very disappointed why there was only one key presented to me when I picked up the car and why I was told the second key would be mailed to me although it is impossible. I need some explanations.
Thank you!
Very disappointed at the lack of effort and customer service.
I had to chase multiple people in Finance for over a week just to get the correct application form. Often it took days to get a response. When we finally closed the deal the ownership paperwork wasn't ready so Tony promised to mail it to me the next day. It's now three weeks, and I still don't have it. Apparently, the front desk lady forgot to mail it, Tony didn't follow up, and when he did finally respond to my email he asked for $32 processing fee. You really get the sense that you are bothering the Woodchester staff when trying to do business with them.
I'm giving the review two stars because Tony was very friendly and great to deal with in person.
The general manager is the nicest GM I have ever come across. This is reflected in the rest of the staff, warm, friendly and very professional. Love Nissan too. Awesome experience. Thanks guys.
I had a great experience with them. Great service. My sales representative answered all our questions and explained everything.
They were so nice selling the car. Nothing but problems since then. Most recent issue was a simple oil change. Appointment was at 11:30, said they were running behind and would take 1 hour and 30 mins. I come back at 1:15, and service associate says well I mean, probably closer to 2, we close then anyway. So I go for a walk and come back at 1:50 only to finally see the mechanic getting in my car and tells me it will be another 40 mins. But the service guy says well I mean, 15 or 20. No apology no nothing, just that it's busy. What the hell did I make an appointment for???anyway, it's just about 2pm and I'm still sitting here
I had amazing experience . tony was helpful and very informative he made my decision so much easier and I love my 2017 Rouge !!! Would be definitely going there for my next car Tony was a great sales associate would recommend him to anyone !!!!!
I went with a friend who was looking at a new Nissan recently and while they did not make a purchase that day, the service received from Shaun Kazemi was outstanding. He was very transparent and did much more listening than talking. He was more focused on ensuring he understood my friends needs and then wants out of a car before presenting any options.
He also explained the benefits of both leasing and financing.
When my friend is in fact ready to move forward, I'm confident they'll go back to Shaun for the high levels of service.
Excellent service and extremely customer oriented. My Sales Representative 's name was Lystra and she was amazing! She made sure that my concerns were heard and that she catered my experience in buying my first car positively and in the manner that was most comfortable for me. She ensured that I received the best rates and only once I was satisfied with everything did she feel satisfied herself with going forth with the purchase. Thank you so much this was such a positive experience and I will definitely come back here and would recommend to ANYONE looking for a new car.