I would highly recommend Scarboro Subaru to anyone looking for a Subaru. Jose Ferradas-Gil was excellent to deal with. I first spoke with Jose over the phone (I called and asked to speak with a salesperson and he took my call), then a couple of days later met him at the dealership where he was very polite, informative, and knowledgeable about the models we looking at. When I went back for a second visit with my wife a few days later he was equally as pleasant as my first visit. We could not reach a deal at that time, however Jose phoned me to make an offer I could not say no too. He knew our budget and made the deal work to keep us within our spending limit. I am sure management helped him get to the price that worked for us and them. We purchased a car from Scarboro Subaru because of all this. When I picked up the car Jose took the time needed to explain all the features , answer all my questions, and did not rush me away. He made us feel like he and the dealership wanted us as a customer. I should add that I went to the service department and spoke with an advisor about our new car and although I did not get his name, he was very friendly and helpful as well.
Always great dealing with this dealership. From service, sales and parts. Customer service is the best out of all Subaru dealerships. They constantly provide updates on your vehicle being serviced and always give the honest and genuine opinions. Only problem is that they could get very busy and finding an appointment my take days/weeks. Well worth the wait.
This is my second vehicle from Scarboro Subaru.The sales people are straight ahead. All communications were clear and honest. Everything ended with me getting exactly what I was expecting. Stone, my sales person was more than just informative. One gets the feeling that he really likes his job!
Our Subaru Forester was affected by a defect in the engine that consumed excessive oil. We did not discover this until we were almost at our 100,000 warranty. Kareem and his staff were amazing at helping us to monitor, document and replace the defective engine. It took a few months and several trips to the dealer to establish the oil loss rate, but everyone was always helpful and friendly and very transparent. I felt very confident through the experience that the team was doing their best to help us, and appreciate very much that they were able to replace our engine under warranty.
"Easy Peasy". That's what Sal promised it would be, and that's what it was. First he made sure he understood my wants, needs, and budget for a vehicle. Then he introduced me to the best possible vehicle suited to meet my requirements. The Forester was exactly what I was looking for. The best part was when he took his time and explained my payment options. This is where I needed help the most. Everything he explained made sense, and the stress I was feeling melted away. Through his knowledge, experience and wisdom, I am CONFIDENT I made the best decision possible, and know I got this! Sal is honest and genuine. Says it like it is and proves his point. No fluff and no BS. He sincerely exceeded my expectations. He made buying a car easier than buying a pair of shoes!
Our sales person, Alex Dzyubko, was knowledgeable, helpful and thoroughly professional in assisting us with the purchase of our Subaru Outback. He took the time to answer all of our questions and made sure that everything, down to the smallest detail, was taken care of to our satisfaction. Outstanding experiences like this one are the reason we have been with Subaru for over twenty years.
Nic got me a great deal here for an Outback. He was upfront and courteous, even though we had most of our communique by email. In person, he was much the same, although clearly very in demand. Glad to have him take care of the details and follow through with no nonsense.
Jose Ferradas-Gil does not disappoint. Second brand new vehicle from him. From sale of vehicle to receiving it from factory, he ensures the car is perfect, otherwise he will do the best he can for you and make you his priority.
From the time of first contact until the delivery of my new Impreza, the purchase experience was first rate. The personnel were friendly, yet business like, and showed a high level of efficiency. The haggling over pricing really didn't exist - it was not necessary as they presented me with a very fair financial deal. Now, if their service matches up to the sales experience I will be more than happy!
I booked an appointment for 9:00 am for a service on my vehicle a few days ago for Saturday . Get there a few minutes past 9. I give them my key and wait as it takes 45 minutes to an hour. At 10:30 am my car is still in the parking lot and no one has updated me on the delay or anything. I go to the desk and ask when will they take my car to be serviced. All they said is they're over booked. I don't comprehend
the purpose of booking a service in advance when it makes no difference. There was no apology for the delay, a time frame as to when they may take my vehicle to be serviced, or any compensation for wasting my time. This was my first experience and quite clearly my last. I rather drive an hour out of my way to the Richmond hill dealership because of their high quality service and timeliness. Very disappointed in the management of the Scarborough dealership.
No one gives a f*ck about you when you walk into the dealership. They seems like don't really care about having business with you AT ALL.
I spent around 15 mins checking out one of the cars, NO ONE has offered my anything. The receptionist went out for cigarettes. 5 sales gentlemen were either talking loudly or working on their stuff. I even walk passed a couple times in front of them and no one greeted at all.
I mean sure, if thats the way they do business, I am more than happy to get my Subaru at another dealership. Horrible Service.
Salesman doesn't even want to take off $500 of a used car?! I'm glad I purchased a better car at a different dealership.
I needed a new torque converter (a $1300 part+$400 labour) and was out of warranty. The service manager worked with Subaru corporate to cut a deal as it was a safety issue and only charged me the labour. I'm really thankful and appreciate their great work!
Assisted by Jose and Sal. Amazing team and very very patient with my impatient (and at times annoying) personality. Their attitude was very professional. Sal went above and beyond to help us get the finance we needed with very reasonable extended warranty offer. The day we went to pick up the vehicle, Jose gave us a full thorough tutorial on our new 2017 Forester. He educated us on how to maintain the vehicle when it is new. Information I didn't even think of researching. We will definitely come back without hesitation for future Subaru vehicle purchases and recommend everyone Thank you again!!
Stone was a great sales rep who met all my needs and expectations. Was very impressed that he took the initiative to contact me himself in less then 24hrs from me just browsing around online. Stone listened to what I wanted and made it happen. He was able to find my 2016 Subaru Impreza with the exact color and trim package even after multiple dealerships told me there was none available across the province. I have already sent 2 family members who are now Subaru owners as well thanks to Stone. He gets you the car you want without up selling useless things or downgrading you to a trim that you don't want just to make a sale while still providing you with the best price. Highly recommend Stone to anyone looking for smooth and effortless car shopping experience.