About
Location :
Added by Jopie, at 15 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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14 November 2017
I purchased a brand new Lancer 2017 GTS AWC from this dealership. From the moment I walked in to the dealership I was greeted by a gentleman named Danny. He was easy and very cool to deal with. I had no intention on ever owning a Mitsubishi since I've been a Honda and Acura guy for 18 years, but because of Danny and the team over at Mitsubishi to give me what I wanted and needed in this car for a price that works, I bought the car the same day. I'm not a person who buys cars often and it takes me a very long time to get what I want, but I got here. Warranties, free oil change for life, and best of all great customer service. I went back to the dealership on Monday to fix a little scuff mark on the rocker panel, and put in a remote starter that you can start with your phone. I was told it would be 1 - 2 hrs and it was exactly that. Danny and another staff came outside with me to make sure I was 100% satisfied before driving away and always wanted to make sure I was happy. Marta at financing was amazing as well. I'm very happy and pleased with Erin Mills Mitsubishi.
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04 November 2017
My next door neighbour bought a used car from here (Erin Mills Mitsubishi) and was pressured to purchase all kinds of extras. He purchased a lifetime oil change package for the car ($500.00). He got one free oil change and was then told that there was new ownership and they would no longer honour the package, with nothing being refunded. He is an honourable gentleman who does not always understand complete English. Instead of helping him they took his money and dismissed him. I just think people should be weary of dealerships like this and never take any extra options offered.
Mitsubishi Canada was no help and backed up the dealership and blatantly stated that the purchase was not a Mitsubishi product so they don't care about the theft of the money. Mitsubishi Japan sent it back to Canada and they just snuffed it. Rick at Erin Mills stated that he checked with legal and they don't have to offer anything. No HONOUrR here.response / report this review -
13 October 2017
They used to have good people both at the front and in the shop. All the good people were chased out by shoddy management. Good luck getting good service or getting them to honour warranties. They'll try anything to get you to spend your time and money "diagnosing" over weeks and months as they try patchwork solutions instead of fixing the obvious problem once and for all.
Buy elsewhere and service elsewhere. They do not have your best interests or your safety in mind.response / report this review -
04 October 2017
Called to get an oil change they said they could fit me in at 11am and wait 1 hour. I was fine with this no problem but the surprise was no shuttle for oil change service. Service person said oil changes are considered "waiters" I usually go to Dixie Mitsubishi because of the service but thought I would give this dealership a try since they are only 10 minutes drive from my work. Dixie Mitsubishi shuttles me from 401 and Dixie to Qew and Erin Mills Pkwy. I have had other cars before Toyota, Honda etc and all the dealerships provided shuttle for oil changes. Really disappointed in this dealership's lack of customer service.
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28 September 2017
I could afford the insurance before making any commitments on the car, so Aaron wrote down the VIN for me and gave me no pressure. I was able to get a good insurance rate so we were able to work out a deal. The team there was helpful and really a pleasure to deal with.
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14 September 2017
So my windshield wipers just stopped working on my 2014 Mitsubishi Lancer and i'm under 100,000 kms. I called asking if I could bring my car in to have the windshield wipers looked at. I asked if this was covered under my "amazing" warranty. I was told you have to pay $120.00 to even have it looked at, so they can tell you if its covered or not. If it is covered under the warranty, the fee is waved, and if it's not covered you have to pay this fee. I think this is the most disgusting money grab. I'm supposed to have a warranty? I don't know of any other dealership that charges you $120 just to see if your covered or not. I have a family mechanic that I always have my work done by; so if its not covered, I want to take it somewhere else. So now I simply have to just pay for it to be fixed myself because nobody can tell me if my windshield wipers are covered or not??? Its a total toss up - its either going to be free or I'll have to pay an extra $120 on top of the cost to have it fixed. It should be AT LEAST looked at for free and told me if its covered or not. I wont be buying another Mitsubishi that's for sure.
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23 August 2017
Extremely bad experience. We were looking for our first car purchase and reserved a car at this location to check it out. Sales staff was not available when we arrive at this location, even though we book the appointment. After some wait, we get to test drive the car and decided to finance this car. We gave them an offer considering the market value and sales manager's response was "I would rather auction this car and make more money then to give you guys a deal". This whole experience is very upsetting and its disappointing to experience such a behaviour from the management team. Also, the sales person "YOREK" called us back two days later asking us to come back and get $30 off on the car. I wouldn't recommend this location to anyone. Especially the old Sale Manager Lady, she was rude and had no idea about customer service.
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08 July 2017
Our relationship started out great till they started telling me i needed certain work done that i didn't need done. They also told me i wouldn't be able to replace my breaks with anything but Mitsubishi parts because the "die" had not been made yet for other companies to produce the break padsthis was not true, i went to a small auto mechanic shop and they easily found "superior" break pads that won't wear out at 50,000 km like the Mitsubishi ones do. I've always been loyal to dealerships-- until i catch you being dishonest then you'll never get another nickle from me.
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09 June 2017
Recently took my car for a detailed service (Gold package) and thought they did an awesome job! My car was full of dog hair and had not been clean for a while so they definitely had a huge job to tackle. I was amazed at how they got rid of every single hair from the cargo to the front of the car. Even the smell was gone! My car looked brand new and totally loved driving it! Service staff (Dale and Kevin) are friendly and courteous as well as they followed up with me after the service just to make sure that their work was to my satisfaction. Overall, great experience and excellent service!
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22 April 2017
I've read that the sales people are pushy but the salesman I dealt with, Aaron, was not pushy at all. They understood that I'm a college student and needed to make sure I could afford the insurance before making any commitments on the car, so Aaron wrote down the VIN for me and gave me no pressure. I was able to get a good insurance rate so we were able to work out a deal. The team there was helpful and really a pleasure to deal with. I'm loving the Evo X!
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06 April 2017
I had a Mitsubishi car for 9 years and loved it but it no longer fit my family or our needs. When deciding to purchase a new vehicle, I researched many options, test drove many mid size SUVs, and ultimately purchased an Outlander. For our family, the deciding factors were quality, warranty, and the fantastic service that I received from Nick and team at Erin Mills Mitsubishi.
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05 April 2017
Wow! Great service and great team. Everyone is friendly and very informative about their cars. Staff makes you feel at home with no pressure. Now that's how you sales cars!
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03 April 2017
One of the best customer services I've experienced. I went there frustrated and they were calm, patient and took care of everything. When you go I recommened you ask for Aaron Grant, guarantee you won't be disappointed.
Thanks again to Aaron and his crew!response / report this review -
23 March 2017
I bought a 2017 Lancer in August of last year and couldn't be happier. Nick Ruest was the sales rep, he has gone above and beyond to make sure that I was satisfied with my vehicleeven after the sale was completed. I would definitely recommend Erin Mills Mitsubishi to anyone looking to purchase a vehicle!!!
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22 March 2017
I dealt with Clarke and Nick, both fantastic guys. Helped me get the vehicle that I wanted. Would recommend this place to every and anyone looking for a new vehicle
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