About
Location :
Added by Jopie, at 19 December 2013
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 9:00 AM – 5:00 PM
Gallery
Add missing information
5 Reviews
-
01 October 2019
Confusion at intercom. Got there 3o min early and she said to come back. Property run down and out of date. At least our condo was. Not sure I'd recommend it
response / report this review -
24 July 2018
Would give a lower review if I could. Had to cancel the booking because the entire group wasn't over 25. This fact was not made clear to us at all when we were booking and when we realised we rang up to cancel but they were extremely rude, hard to contact, refused to give us back the deposit and tried to get us to pay the remaining balance. I would highly recommend looking at other places as the staff are not good to deal with and aren't understanding or accommodating at all.
response / report this review -
15 December 2017
This is our families 3rd year in a row staying in the Mountain star condos. The two previous stays were great, no complaints. As for mountain star number 15 it was very displeasing and we will be considering other options next year.
For starters the downstairs bathroom toilet wasn't cleaned, also the bathroom fan didn't work. There were numerous light bulbs out, one being the master closet. Looking through the guest book in May the people that stayed there noted light bulbs being out as well and 9 months later still same issues. Bedroom pillows were also horrible! Microwave control panel was no longer connected to the microwave just kind of flopping around. The fridge ice/water machine doesn't work. Which we found out that it has been that way for 5 years. Kitchen faucet leaks unless you have it in an exact position.
As we choose to overlook these problems and enjoy our vacation, the big problem occurred when we GOT IN the hot tub and noticed that it looked as if it hadn't been cleaned in a really long time. If I can post the pictures I will. Absolutely disgusting water was murky, you could see the grim and hair along the hot tubs wall surround. Just to top it off the refrigerator went out on our the last day, luckily we noticed before our food that we bought went bad.
Although management fixed the piddly things replaced lights bulbs, used a framing screw to attach the microwave control panel, cleaned the bathroom, dumped the hot water cleaned and refilled. It did us no good as it wasn't usable for us. Having a private hot tub is one of the reasons we choose to stay in a condo vs hotel.
Our four day stay was very disappointing this year and will have us looking at other places to stay for next year. A simple sorry isn't good enough for the inconveniences we dealt with.response / report this review -
27 November 2016
Utterly inflexible and rude. Booked quiet far in advance and due to a change in circumstances had to cancel with over 100 days notice. Whistler Retreats charged one day + resort fee for the entire stay. Fair enough if that is their policy, but the policy is a poor one and shows greed and lack of compassion. Reccomend booking with another company if you can!
response / report this review -
26 December 2013
We stayed at Marketplace Lodge which was a great location for the Village, and a 10 min walk to the chairlift. It was the best price we could find in Whistler and was surprisingly high quality accommodation. Hot-tub in the building too!
Standard situation for Whistler - property management company that has properties all over town, so check-in etc can be a bit disjointed. But the staff made everything clear at the point of booking and were very helpful at check-in. If you've been to Whistler before you'll know what to expect, and this was by far the best value I've experienced there. Will be using them again for sureresponse / report this review
