Name: Kia West
Address: 1881 United Blvd, Coquitlam, BC V3K 0B6, Canada, CA
Telephone: +1 604-777-1292

Kia West is a car dealer, located at 1881 United Blvd, Coquitlam, BC V3K 0B6, Canada. They can be contacted via phone at +1 604-777-1292, visit their website www.kiawest.com for more detailed information.

Location :

1881 United Blvd, Coquitlam, BC V3K 0B6

Contacts :

Added by Jopie, at 19 March 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Michael Hildebrand

30 November 2017

Very friendly. Went for an oil change and they check out just about everything about the car. Also while the oil change & inspection is happening, someone vacuumed the car. How nice.☺
Vanessa Yap

11 November 2017

For a dealership that seems to place such a high priority on customer service and meeting a customer’s needs, Kia West disappoints miserably. Like many others who have posted reviews, I was welcomed when my daughter’s first car was leased at Kia West 5 years ago, and she had had decently positive experiences when going in for service appointments. But that was 5 years ago. Recently, the experiences with the Kia West Service department have been absolutely terrible. After booking a service appointment almost 2 weeks in advance for an oil change and changeover to winter tires in December 2016, my daughter waited at the dealership for close to 4 hours with no updates and no offer for a ride at any time. We completely understand that it gets busy during winter (especially with the winter that BC experienced last year), but the appointment was made WELL IN ADVANCE and the winter tires were stored at the dealership on rims. An oil change and winter tire installment should not have taken 4 hours to do. When a phone call was made to complain about the lack of customer service and the ridiculous wait time, we were informed by the service manager Dan that my daughter essentially was lying because she was offered a ride and didn’t take it, and that we needed to understand that it was a really busy time. As appalling as this response was from the service manager, the general sales manager Mo ended up calling and wondering what he could do to rectify the situation. The resolution was that when we came in next, we would be given a courtesy car from Mo right away while my daughter’s car was being worked on. Fast forward to booking the next appointment, I spoke to Jody and informed her of what we were promised. When my daughter and I showed up to Kia, there was no courtesy car and Jody, who I had spoken on the phone, had no recollection of the appointment. Her excuse was that she speaks to many people each day and it’s hard to keep track of each conversation. When we asked about the courtesy car and the service representative at the desk called Mo, we could clearly hear Mo on the phone saying that there was no car promised for us but to just give it to us anyway. From that day on, we decided to never go back to Kia; we purchased the car a few months ago after leasing it for some time and my daughter went to collect the winter tires that were still stored at the dealership. My daughter then went to have her winter tires put on at Kal Tire, and the workers immediately saw that one of the tires was different from the other three. So after vowing to never go back to Kia again, back we went. After phone calls explaining the situation to Ray and asking for updates since the infamous service department apparently didn’t have the time of day to call us back even once, they finally found the missing tire after “searching through bins with thousands of tires” for 2 days. We speculated that this mix-up occurred during my daughter’s 4-hour wait mentioned above in which there was never any admittance of the lost tire. We went to Kia, got the proper tire put on, and went on our way. Now, I would be willing to forgive any wrongdoings and move on from these bad experiences, but the fact of the matter is there was NEVER ANY APOLOGY from a manager or even any ACKNOWLEDGEMENT of THEIR COMPLETE NEGLIGENCE while we were at the service department. One of the service representatives was nice enough, but that just doesn’t cut it. You can’t fix bad experiences like this with a “complimentary car wash” or superficial interactions with customers. You put your trust in these people to take care of your car, and they end up being blatantly dishonest and disrespectful. All you will ever get from Kia West are empty promises and extremely poor customer service. Frankly, it’s embarrassing that they boast of their “award winning” service.
Greg Gillanders

08 November 2017

My wife and I bought a new Kia Sorento and absolutely love it! Brian Wade in sales, was very patient, courteous with us and he was very knowledgeable about the product. He answered all our questions and addressed all our concerns. It was a great buying experience. Venu from financing was great to deal with as well.
I will be recommending KIA West!
Claude Lawrence

26 October 2017

Great knowledge and service experience from Jason. Not at all pushy and takes the time to understand my needs.
Highly recommend him for any sales related matter especially the Kia cars.
Sophie Moeller

20 September 2017

I can't even believe I am posting positive things about a car dealership but this was truly the best experience I've had choosing and buying a car. I was given the information I needed, got help where I wanted, wasn't pressed into anything I didn't want and was able to make the decision best for myself and my family. I LOVE my 2016 Soul and keep coming back for maintenance because I like the service.
Angela Sterritt

09 September 2017

EXCELLENT! Sabrina Sandu is very knowledgeable and worked really hard to find me the car of my dreams. I initially had chosen a Sorento as that's what I found online that I liked but when I arrived was disappointed by the size and style (way to big). Sabrina was patient and was not discouraged by my disappointment and instead changed gears fast and started to send me specs for a number of other cars that I may like. It was a bit of a process, and she was graceful and solid throughout.She ended up finding me a Sportage in Kelowna and had it shipped to Coquitlam. She also knows her stuff about cars/SUVs inside and out. Now I own a car I LOVE and could not be happier!! Thank you so very much Sabrina!!!
Matty Dutton

17 August 2017

If your in the market to buy a new or used Vehicle then look no further than Kia West .. They're sales team and Manager will work with you to find that perfect Vehicle for you .. When there I highly recommend Jenny Eliazian as she has a wonderful personality and she'll make you leave with the car you love and desire as well she'll definatly put on a smile on your face!
Dallas Johnson

23 July 2017

Dealing with these guys was painless! Everyone from Trevor in sales..Pat the service manager down to Venu in finance and Brent in insurance..great bunch of people. I got the deal i wanted for the vehicle i wanted and was treated how i wanted to be treated. I'd easily go back!
Agnes Wendell

24 May 2017

Excellent staff, friendly fun environment! Was in on the weekend and had a great time with the BBQ they had going on as well as the live music. Makes for a fun car shopping experience. Ended up buying a used Kia Forte being it was more within my budget but the process went smooth and the staff were so helpful and not pushy at all! Highly recommend them!
Jay Dee

19 May 2017

first of all let me start by saying that I wasn't asked to write this review or anything like that but I felt that it was necessary for me to share my amazing experience with JORDAN. My wife and I decided to upgrade to an SUV( 2017 Sorento) from our little Kia Forte. Lets just say I did an EXTENSIVE amount research before approaching any dealership. Therefor I knew the value of our car whole sale and retail. Due to my busy schedule and my wife not being comfortable going in to a dealership on her own, I knew I would have to get the deal done on online/phone. I emailed and called every KIA dealership I could think of. I was very honest about what I wanted and advised them that all I wanted was the best price which I'm sure they hear quite often. I wont name the other dealerships but basically they were horrible but Jordan at Kia West gave me the best service and the best price BY FAR(he didn't even know the other quotes, that's how honest this man is). I GAINED EVEN MORE TRUST WHEN HE OFFERED ME EXACTLY WHAT MY CAR WAS WORTH AND EVEN PUT IN ANOTHER $1000 FOR ME TO HELP WITH MY NEGATIVE EQUITY(HE EVEN DIDN'T KNOW I KNEW THE VALUE OF MY CAR), Every other dealership was $3000 less for my trade and the payments they offered me were not even close to Jordan at Kia West. THE SERVICE AND EXPERIENCE WAS TRULY AMAZING. IF YOU ARE READING THIS REVIEW AND ARE ON THE BOARDER LINE OF GIVING THEM YOUR BUSINESS, DON'T EVEN THINK TWICE ABOUT IT, YOU WILL NOT GET BETTER CUSTOMER SERVICE OR A BETTER DEAL ANYWHERE ELSE. JORDAN IS ONE OF THE MOST HONEST PEOPLE I'VE EVER DEALT WITH. PLEASE, GO SEE JORDAN AND LET HIM AMAZE YOU!
Ayaaz Jamal

10 April 2017

My wife and I had been looking for a vehicle for a long time and we where initially stuck between a Kia and a competitor. Jeff our sales person was courteous and offered his help right away, he spoke to the benefits of our chosen vehicle.

The sales manager was fantastic in ushering a deal quickly to our satisfaction, I will recommend Kia West to all my friends and family.

Thank You

Ayaaz Jamal
David Jones

07 April 2017

Leaps and bounds ahead of their competition! You come in because of the quality and affordability, you stay because of the professionalism and friendliness and you buy because of all of the above! A great experience and not the last car I buy from these fine folks. Best saleswoman ever!!! Jenny Eliazian. Thank you
Lauren Bennett

30 March 2017

I am always very reluctant to take advantage of any warranty on products as it just seems like such a pain in the ass jumping through hoops and pulling teeth to get companies to honour their warranties. However, when it comes to car stuff that can be quite price. So needless to say when I needed work done on my soul I cringed at going the warranty route but in the long run turned into one of the easiest transactions I've had with car repairs. The workers were courteous kind and professional. Good job guys!!! I will be back!
Sylvia

27 March 2017

I don't often have a memorable enough experience that motivates me to write a review but in this case I had to.

The other morning I had the misfortune of hitting a deep pot hole dead on and not only damaging my tire but my beautiful rim on my Kia Rio SX. I had to call roadside assistance and had my car towed in. Patrick in service was amazing! He squeezed me in on what was clearly a busy day and not only had my tire replaced but my rim restored to its original condition. A mobile rim repair service just happened to be there that day and he arranged everything with no hassle.

I was stressed out that I would have to miss work but Patrick was able to arrange a ride for me. The shuttle driver Ron is a delightful host and was kind enough to give me a lift to work and back.

I picked up my little Rio later that day as if nothing had happened! I was even delighted to find I had received a much needed wash and vacuum.

Thank you for taking the stress out of my day Kia West. I look forward to your future assistance!
Kara Shaw

26 March 2017

These guys are awesome!!! I recently purchased my forte here and everyone I interacted with made sure I was taken care of. They were not pushy like other dealerships I have been to and that's one of the things that made me want to buy from them. From sales to the business office everyone was so great and I LOVE my new forte! I will definitely be returning for all of my future services and will tell all of my friends and family what a great dealership Kia West is! Good job guys!