The Brick - Windsor

Location :

4001 Legacy Park Dr, Windsor, ON N8W 5S6
Added by Jopie, at 11 January 2017

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• Luke Pare

  20 November 2017

  Purchased a custome order sofa with lounger. Took an extra week for it to come in, no reason or apology given.
  The delivery crew dropped it off the back of the truck. Cracked the corner. Only excuses as to what happened, no apology. Called the store to talk with them, no restitution. Paid $2000 for a damaged sofa!!
  Don't buy from this place! They are dishonest and crooked. Buy anywhere else or save your money! This place will rip you off!

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• Dave H

  19 September 2017

  WORST SERVICE EVER! FIRST FRIDGE FROZE SHUT FIRST DAY. EVENTUALLY REPLACED IT . THE REPLACEMENT FRIDE IS WORSE THAN THE FIRST ONE . TRACKS FALLING OUT OF THE DOOR, COMPRESSER NOISY ,LIGHTS DO NOY WORK, FRIDGE DOOR POPS OPEN. MANAGEMENT IS A JOKE THAT WILL NEVER RETURN CALLS AND WHEN YOU FINALLY GET TO TALK TO HER ALL THEY DO IS PASS THE BUCK AND GIVE NO ANSWERS . DISGUSTING WAY TO CONDUCT BUSINESS AND I WILL GO OUT OF MY WAY TO SHARE THIS EXPERIENCE WITH ALL OF MY CUSTOMERS. NO OPTION FOR NO STARS AS THAT IS WHAT THEY DESERVE.DO THE DECENT THING AND GIVE ME A NEW FRIDGE

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• Barb LG

  26 April 2017

  Purchased a chair from The Brick. It started to emit a smell and they will not cover it under warranty. It smells like wet dog around the sides of the chair where obviously no one sits. No one smokes and we do not have any pets. The chair has been sat in 10 times since we had it. Whatever products/chemicals were used to construct the chair is now emitting a bad odor. The Brick was not helpful. The only response from the Brick is that smell is not covered under warranty. So basically, they do not stand behind the quality of their products. Be wary of making purchases from the Brick if you want good service/warranty. You definitely won't find it here.

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• Pistol Pete

  28 March 2017

  As some other reviewers have mentioned, only shop at this store if you hate yourself and you like wasting your money and time.
  
  I purchased a brand new washer and drier set for $3000 (including tax), plus I paid an additional $500 (including tax) for a "full coverage, hassle free warranty", totalling $3500.
  
  After the first 2 months of ownership and LIGHT USE the drier broke. When I went to the store in person to have it warrantied they yelled at me and told me the store doesn't "deal with warranties" that I had to go through a special company they outsourced. This in itself was absolutely ridiculous, but I called the company.
  
  The warranty company told me they would have someone out in 2 days. I called them everyday for 6 weeks before they finally sent out a guy named Dan to just diagnose the problem. Turns out the motor completely died, ON A BRAND NEW BARELY USED MACHINE! Then he tells me it'll take 2 more weeks to get the new motor before he can install it.
  
  Finally another month passes and he comes to replace the motor. The repair man (Dan was his name) was extremely rude and didn't explain anything and never answered his phone. After he replaced the motor I noticed a much more audible sound coming from the drier while in use, but it was working, so I didn't dare to put myself through another warranty process for a loud noise.
  
  Unfortunately it has been a year later and the motor has stopped working on the drier again, so I'm stuck dealing with this crap all over again and with no help from anyone from the store. I just hope this time it won't take 3 months to get my drier fixed when I paid so much for their so-called "hassle free warranty". This place has terrible customer service and is only out to make a sale and get your money, after that they become extremely rude and care little about what happens to you post-purchase. Buyer beware, vote with your money!

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• Raj Singh

  05 March 2017

  Got all my appliances from them. They gave me a great deal. Nice staff.

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• Landon Crosby

  24 January 2017

  Horrible experience with this place. I purchased all new appliances, fridge and stove, washer and dryer, I even bought the extended warranty. Just over a year out and there's issues with the washer. First it needed a person to come out just to look. Parts burned out already and needed replacing. This is at 16 months of normal use. Had to wait over a month for the part. Technician installed part and left. He claimed it was fixed.
  
  Upon turning the washer on it seemed fine but not even a minute later and it's beeping. Now it doesn't work at all. Called back to get it looked at again. I am told I will have to wait another few weeks for someone to come out.
  
  This is terrible business, they had no issue up selling products and then selling extended warranties. There's only an issue when you attempt to get problems with their products resolved.
  
  Only shop here if you hate yourself, have a taste for being treated like dirt and love throwing away money.
  
  I won't be shopping here ever again.

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• Craig Bell

  18 January 2017

  So, the Brick is definitely a "dive." Feels cozy and service was great. I love it when all the servers make sure you're taken care of. My Mushroom Spinach burger was excellent. The fries were nothing to write home about, but they were a nice addition.
  
  They serve Boulevard brew here and the Wheat was great. This was definitely a solid stop on our trek west.

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