Serenity Spa by the Falls

Location :

6740 Fallsview Blvd, Niagara Falls, ON L2G 3W6
Added by Jopie, at 04 January 2016

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• Anonymous

  06 December 2017

  My bf and I had a couples massage today that was amazing. It definitly overshadowed the horrible experience with the WeGo shuttle service aka bus service. We ran late because of the shuttle service but were verty accomadating in getting our service in anyway. Thank you for a great massage for us!

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• Anonymous

  22 October 2017

  I'm so disappointed in my pedicure. For having to pay over $100 plus tip my pedicure was not what it should have been. My friend and I were supposed to have side by side pedicures and instead were sat at opposite ends of the room. My friend also started hers 15 minutes before mine so we weren't together for most of it. My pedicurist was telling me how dry my face was and how rough my feet were. While I get that she was trying to "help" I felt very uncomfortable and ended up leaving the session more tense then when I started. The paint job was not even either which I didn't notice until after. Also I found most the paraffin wax had been left on my heels and not cleaned off. I will not be returning here and I do not recommend you go either.

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• Anonymous

  31 July 2017

  Nice place and great service..

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• Anonymous

  28 August 2016

  I agree with Mickey and also apologize for being one of those obnoxious women. The spa is located in the lower level of the hotel and feels like a basement. While my massage was wonderful the rest of our visit was awful. And expensive. A poor quality pedicure in our street clothes. A choice of 8 Nail polish colors. A rushed manicure and out the door. And yes - was almost robbed by the staff. When I forgot to relock my locker after getting dressed for my pedicure one of the staff quickly helped themselves to my wallet, in my purse, in my locker. When I raised the alarm they claimed to have found it by the sink where "I must have left it". So sorry to wreck your couples day Mickey but we were out for a fun girls day. If they had separate or larger areas our paths would never have crossed.

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• Anonymous

  17 June 2016

  We spent an afternoon in the spa. It was not a great experience. It was actually pretty awful! We spent a ton of money- over $500 and weren't very satisfied with the services. The locker rooms were small and not very welcoming. We waited entirely too long in the "lounge" (a room with 4 chairs in it) before we were greeted by our masseuses. The couples massage themselves were amazing. Our masseuses were fabulous. It's a shame the rest of the experience was terrible because they were great. After our hour we were told we had to change for our pedicures- not very spa like getting a pedicure in your street clothes. The couples experience was ruined when we were placed in the cramped pedicure room with two obnoxious women also having pedicures. I would have hoped for a more accommodating relaxing couples time. One of the women was almost robbed while we were there. One of the spa employees found her locker left open and purse and wallet out on the locker room counter. Scary! The pedicures weren't that great. I've had better at a strip mall nail place. Our 'couples package' was supposed to come with chocolate covered strawberries but they never showed up. We had to request they be sent to our room following the spa treatments and they didn't show up until we called the spa again to ask an hour later!

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• Anonymous

  11 January 2016

  Best Massage EVER. I've had hundreds of massages and the one by Zhanetta was the best ever. She was GREAT. I wanted deep tissue and she excelled in every area. I would highly recommend the spa and her in particular.

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